Systems Engineer

Appello UK

Systems Engineer at Appello solving complex IT and telecommunications challenges. Delivering outstanding customer experiences and supporting innovative care technology solutions.

Posted 7/14/2026full-timeNorwich • 🇬🇧 United KingdomMid-LevelSenior💰 £35,000 - £45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support for IT, network, and telecommunication issues, with a strong focus on troubleshooting, root cause analysis, and service improvement. Proficient in managing high-impact incidents and communicating effectively with both technical and non-technical stakeholders.

Highest-signal resume keywords

Linux TroubleshootingIP NetworkingVoIP TechnologiesTechnical DocumentationCustomer-Facing Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRoot Cause AnalysisFirmware DeploymentAPI ManagementNetwork Configuration

Soft Skills

Problem-SolvingAnalytical SkillsCommunication Skills

Tools & Technologies

SaaS PlatformsTelecare SystemsRemote Device ManagementITIL Processes

Certifications & Qualifications

Full UK Driving Licence

Industry Keywords

TelecommunicationsDigital TelecareVoLTESIM ConnectivityCloud-Hosted Services

Tech Stack

Tools & technologies

CloudDNSLinuxTCP/IPVoIP

About the role

Key responsibilities & impact

Provide advanced technical support for complex IT, network and telecommunication issues
Troubleshoot and resolve issues across TECS devices, telecare systems and SaaS platforms
Diagnose connectivity issues involving SIMs, IP networks, VoIP, VoLTE and telecare communication protocols
Perform root cause analysis on recurring or critical incidents and implement long-term solutions
Manage high-impact incidents, ensuring minimal disruption to customers and services
Work closely with third-party suppliers and vendors to resolve complex technical issues and maintain service excellence
Create and maintain technical documentation, troubleshooting guides and knowledge-sharing resources
Support the deployment of new technologies and contribute to continuous service improvement initiatives
Apply firmware updates remotely and support application fault analysis and resolution
Work within ITIL processes and participate in the out-of-hours support rota when required
Travel to customer sites on occasion to provide hands-on support and technical assistance

Requirements

What you’ll need

3–5 years' experience in a customer-facing technical support, service engineering, or field-based role
Strong knowledge of Linux environments and hands-on troubleshooting experience
Experience supporting digital telecare, IP networking, telecommunications, or SaaS-based services
Understanding of SIP, VoIP and related technologies, including call quality issues, signalling errors and NAT traversal
Familiarity with API management tools and application fault diagnosis
Knowledge of network technologies such as TCP/IP, DNS, DHCP, VLANs and firewall configurations
Experience working with cloud-hosted services, remote device management tools, or firmware deployment platforms
Excellent problem-solving and analytical skills, with the ability to diagnose and resolve issues effectively
Outstanding communication skills, able to explain technical concepts clearly to both technical and non-technical audiences
A full UK driving licence and willingness to travel to customer sites when required

Benefits

Comp & perks

161 hours holiday plus bank holidays
Discounts on groceries, shopping, holidays, insurance, and restaurants
24/7 employee assistance programme with an app
Family and friends' discounts on services & products
Pension Scheme, up to 4% Company matched
Free on-site parking