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Field Service Engineer – South England
Appello UKSysOps Field Engineer resolving complex IT and telecom challenges for Appello’s TECS services. Delivering expert support while ensuring high-quality customer experiences in a remote UK role.
Tech Stack
Tools & technologiesAWSLinux
About the role
Key responsibilities & impact- Troubleshoot and resolve complex issues across Appello’s Technology Enabled Care Services (TECS)
- Diagnose critical faults, implement robust solutions, and contribute to continuous service improvement
- Build strong relationships, communicate clearly with both technical and non-technical stakeholders
- Deliver expert support via phone, email, remote tools, and on-site visits
- Maintain exceptional customer service, ensuring clear communication and timely resolution
- Collaborate with third-party vendors to resolve complex technical challenges
- Develop and maintain clear technical documentation and troubleshooting guides
Requirements
What you’ll need- 3–5 years’ experience in a customer‑facing, field‑based technical support or service engineering role
- Strong working knowledge of Linux environments
- Hands‑on experience supporting digital telecare, IP networking, or SaaS‑based services
- Proven experience troubleshooting SIP‑based communication systems, including signalling, call quality, and NAT traversal issues
- Experience supporting mission‑critical environments such as telecoms, contact centres, or multi‑site operations
- Familiarity with API management tools
- Relevant technical qualification or equivalent professional experience (e.g. networking, electronics, computing)
- Understanding of network infrastructure, communication protocols, or social alarm monitoring platforms
- Experience in a customer‑facing technical role
- Full UK driving licence
- Technical certifications such as ITIL, CompTIA A+, CompTIA Network+, CCNP, or similar
- Training or certification in TECS, SmartTEC, or digital telecare systems
- Any AWS certification
Benefits
Comp & perks- 175 hours holiday plus bank holidays
- Discounts on groceries and shopping
- Discounts on holidays, insurance, days out, and restaurants
- 24/7 employee assistance programme with an easily accessible app
- Family and friends’ discounts on services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Linuxdigital telecareIP networkingSaaSSIP-based communication systemsnetwork infrastructurecommunication protocolssocial alarm monitoringAPI management
Soft Skills
customer servicecommunicationrelationship buildingproblem solvingcollaboration
Certifications
ITILCompTIA A+CompTIA Network+CCNPAWS certificationTECS certificationSmartTEC certification