APL Logistics

Project Manager

• Plan, initiate, and manage information technology (IT) projects.
• Lead and guide the work of technical staff.
• Serve as liaison between business and technical aspects of projects.
• Plan project stages and assess business implications for each stage.
• Monitor progress to assure deadlines, standards, and cost targets are met.

Advisor, IT Project Management

Business Development Rep

• Monitor and evaluate sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed.
• Employ business development plans to identify, evaluate, and structure key transactions to ensure maximum value through the entire product life cycle.
• Develop and implement a relationship management plan for potential customer accounts to build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Set clear objectives for each call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization.
• Develop and implement a customer contact plan to communicate product launches. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Engage with different product owners, and obtain/provide advice, insights, suggestions or recommendations on how to better deliver to meet customer needs.
• Support a stronger partnership with key clients, so as to maintain customer satisfaction and loyalty.

Senior Advisor, Business Development

Financial Planning and Analysis

• Create and maintain vendor accounts.
• Process daily vendor payments and fund transfers; handle urgent payments.
• Review SOAs and reconcile differences; review unpaid invoices; rejected invoices etc.; escalate complex cases to Manager.
• Perform account reconciliations in a timely manner.
• Provide AR analysis reports and forecast cash collection.
• Monitor past due accounts while working with GBS, Ops, KAM to meet the AR KPI.
• Review the non-cash report and clear the aging items.
• Perform month end closing; prepare journal entries, BS schedules etc.
• Clear outstanding for bank reconciliations.
• Ensure compliance with internal policies and regulations.
• Prepare financial analysis and presentation.
• Assist in both internal and external audits
• Any other duties as assigned

Finance Operations Specialist

• The APL Logistics Business Developer will focus on developing new business logo
• The role is responsible for lead generation, relationship management, opportunity identification, solutions development and closing of deals
• The resource will align activities to support the strategic initiatives of APL Logistics and will play a lead role in designing solutions accordingly
• Expansion of services include international and domestic freight services, Order Management Services, transloading/distribution, and associated supply chain solutions
• Identification of opportunities in the markets we serve (North America)
• Support new product initiatives such as regional distribution/mixing hub concepts, data analytics services, and others

Software Engineer

• Meet and exceed timeliness of submission of proposals and solutions.
• Meet and exceed presentation and layout expectations of submitted proposals and presentations.
• Meet and exceed contribution margins and Operating income targets in projects.
• Meet and exceed expectations to provide optimal International logistics, regional distribution and freight solutions.
• Meet and exceed expectations in development of capabilities and sharing of knowledge.
• Meet and exceed expectations in development of consulting service capability.
• Prompt and 100% on-time delivery of response and solutions in support of the engineering and business development project team.
• Achieve a polished and professional standard in presentations, reports and proposals without formatting irregularities, grammatical and spelling errors (presentation & proposal litmus test)
• Contribution margins and EBIT targets are in accordance with corporate guidelines.
• Demonstrate clear understanding of efficiency and effectiveness of clientele’s logistics operations, and ability to map out processes.
• Able to design and develop process improvement metrics (service, cost and productivity).
• Generate solution consulting revenue and CM.
• Clear ability to manage assigned projects to ensure completion within time schedule and budget constraints.
• Support in training new logistics engineering analysts within specified time frame.
• Support business development team in client facing by active participation in client filtering, vetting and cleaning presentations.
• Annual engineering expenses within budget.
• Improve profitability of accounts through re-engineering and lean concept.

Engineering and Process Improvements Advisor

• Perform bank reconciliation against general ledger entries; investigate and close off open items with respective teams.
• Review expenses submitted by employees; monitor and highlight non-adherence to company policies; analyze employee expenditures.
• Monitor daily cashflows and work closely with Treasury team to ensure a healthy cashflow; plan and manage payments according to company's financial health.
• Responsible for the accurate and timely monthly, quarterly and yearly closing of accounts for the country; includes generating financial reports, data analysis;
• Balance Sheet accounts reconciliations etc.
• Reconcile sub-ledger to general ledger account balances.
• Spot errors and suggest ways to improve efficiency and spending.
• Conduct monthly and quarterly accounts reconciliations to ensure accurate reporting and ledger maintenance.
• Review all intercompany transactions and ensure eliminations are performed correctly.
• Review CAPEX reconciliations and tracking performed by the Fixed Assets team; work closely with the team to resolve outstanding issues or discrepancies.
• Prepare budget, forecasts and support Country MD, Country Commercial, Country Ops and Region Finance in annual budgeting exercise for review by Management.
• Prepare tax computations, tax returns and process tax payments; work closely with Global Tax team to resolve outstanding issues.
• Lead both internal and external audits; close out all outstanding items with auditors and various teams.
• Review and recommend modifications to accounting systems and procedures.
• Work with IT team to execute recommended changes; roll out changes and trainings to the Finance team.
• Assess internal controls, including risk assessments and reviews of risk areas.
• Participate in financial standards setting; develop and document business processes and accounting policies to maintain and strengthen internal controls.

Finance Operations Advisor

Customer Support

• Creation and/or maintenance of customer Logistics Procedures (LP), User Guidelines (UI) and Desk Manual (DM) and responsible for the integrity of the information contained within the logistics documents.
• Facilitate the smooth flow of APLL operations and data.
• Understand APLL’s services and coordinate shipments with global teams, shippers, carriers and consignee.
• Articulate gaps in performance or capabilities between customer requirements and APLL service performance to all account stakeholders.
• Proactively identify trends through data analysis.
• Provide analytics to improve processes for efficiencies.
• Design solutions for improved performance and automate processes where possible.
• Measure and report performance against established KPIs with ongoing evaluation of service integrity and operations.
• Support financial teams both domestically and overseas to ensure accounts are in good payment status.
• Escalate all legal, business or financial risk immediately, report issues with account status to the appropriate managers.
• Facilitate resolution of operational, customer service and systems issues in a timely manner.
• Lead calls with customer, vendor and/or global teams to build rapport, strengthen business relationships, and review processes.
• Participate in the creation and delivery of professional presentations to customers with sales in regular business reviews (BRs).
• Responsible for meeting transportation and customer service requirements.
• Analyze training topics and communicate needs to the training team.
• Identify system concerns impacting APLL and its customers and report to appropriate teams.
• Active support for commercial team and during project implementations.
• Immediately report problems, operation issues or discrepancies to your manager and team members.
• Document issues and resolutions in Salesforce and share account status to your manager and team members during team meetings.

Customer Experience Representative

• Ensures timely check/wire transfer application to ensure KPIs are met
• Follows up with customer for payment details upon their remittance
• Ensures issues not resolved are escalated to the manager on a timely basis
• Monitors the Unapplied Cash report for unapplied cash > 5 days and resolves any related issues with Scottsdale/FMH AR collectors and ACS123 biller
• Ensures move payment done on time, AP/AR Netting checking is done
• Works closely with Scottsdale/FMH AR collectors to ensure customer’s disputes are resolved and liaise with other stakeholders to ensure prompt resolution
• Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request
• Monitors and ensures emails are being replied within the same day and being resolved promptly
• Ensures an up-to-date knowledge transfer documentations are maintained for ease of reference and access
• Participates in continues improvement activities and suggest ways to better streamline and improve the processes
• Other ad-hoc tasks which may be assigned from time to time & acts as a back-up team member on daily task as when required

Process Specialist, GBS Finance Operations – AR

Process Expert, GBS Finance Operations – AR

Process Associate, GBS Finance Operations – AR

Program Manager

• Meet KPIs and SLAs of customer programs within the accounts that are assigned
• Support KAM and Advisors Program Management with reporting for assigned accounts
• Delivery of daily customer service tasks for assigned accounts
• Collaborate with internal and external partners that are involved in the delivery of defined customer programs
• Flag recurring internal process failures/ redundancies/ problems
• Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
• Serve as first point of contact with customers

Senior Specialist, Program Management

Operations

• Full control, visibility and management of profitability for inbound, warehousing and customs
• Full visibility and control over inbound deliveries for all customers for all modes and types into Europe
• Responsibility for correct month end closing and accurate financial representation of the business executed
• Draw up proposals and make recommendations, work closely with Senior Management to develop functional plans that are optimally aligned with the Regional, Divisional and Corporate strategies and goals
• Effectively manage functional budgets and take appropriate actions to control and reduce costs and optimize investments
• Managing of staff office based on London, Rotterdam, Hamburg and Istanbul
• Managing and overseeing of a Backoffice team based in India

Senior Manager, Country Operations

• Leading the transformation of APL Logistics Turkey as a key part of our EMEA strategy
• Optimising and leading the growth of our Turkey country operations with a focus on our consolidation activities
• Establishing our Regional Export Control Tower operations and developing best in class customer solutions to support our regional export strategy
• Responsibility of P&L for the financial performance of the country and to drive margin improvement across all products
• Owning key operational metrics: Delivery Time, Service Level Agreements, Continuous Proactivity, and response to the customers
• Managing the continuous customer communication, increasing Customer Service Performance
• Implementing strategic projects within Turkey and aligning on a regional level
• Working closely with other stakeholders in the region and strengthening relationships

General Manager – Country Operations

• Analyze and conduct extensive market research to identify potential business opportunities. This includes understanding the logistics market trends, competitors, and customer needs to identify new business opportunities and areas for growth/ improvement.
• Develop and enhance service offerings based on market demands and customer’s needs.
• Offer tailored solutions that meet the customer’s requirement, as well as designing and analysing operational solutions for customer tender proposals, assigned projects, and existing operations.
• Define Product Value Proposition and Differentiators.
• Develop new transport service and value-added services (VAS) ensuring product differentiation with competition.
• Develop success stories and showcases to attract new business opportunities.
• Develop pricing strategy and ensure that pricing is competitive and aligned with market trends and customer needs.
• Develop sales tariffs and manage rate database.
• Do pricing and profitability analysis on regular basis for existing and new business opportunities.
• Prepare regular analytical reports and develop a strategic business development plan to drive profitable and sustainable growth.
• Manage monthly review of partners/vendors together with Operations for compliance, score cards, etc.
• Drive continuous improvement initiatives to enhance service offerings, streamline processes, and maximize operational efficiency.
• Consult with operations on processing aspects, local regulations, capacity planning and costing.
• Build effective cross-functional collaboration.
• Join Business Development meetings with customers together with Sales.
• Other tasks as assigned by Supervisors / Manager.

Senior Planner, Transportation Operations

• Coordinate and monitor daily transport activities, including trucking plan, route optimization, delivery timeliness.
• Ensure timely system updates and reporting
• Manage service performance & KPIs, providing action plans for further improvement.
• Troubleshoot and resolve operational issues/ escalations
• Monitor Operational Finance, including validating the debit/ payment requests from vendors, handling vendor/ customer billing in system.
• Vendor management: trucking capacity and volume allocation.
• Enhance productivity and performance through operational initiatives
• Identify cost-saving opportunities while maintaining high service quality.
• Monitor external factors, such as regulatory changes and market trends, that may affect transportation procurement and operation.
• Support the sourcing and tendering process for customs and transportation services.
• Participate in new project implementation and being a key executive for key accounts.
• Ensure the execution of plans in accordance with company processes, procedures, and best practices, including Business Contingency Plans as necessary.
• Drive continuous improvement initiatives to enhance service offerings, streamline processes, and maximize operational efficiency.
• Collaborate with other departments to understand market trends, competitors and customer needs to identify new business opportunities and areas for growth and improvement.
• Ensure the compliance to internal & external audit controls; audit vendor security and safety; update audit result in the system, and follow up on vendors’ corrective action plans.
• Prepare regular analytical reports and develop a strategic business development plan to drive profitable and sustainable growth.
• Manage monthly review of partners/vendors in collaboration with Operations, ensuring compliance and evaluating scorecards.
• Develop a pricing strategy that is competitive and aligned with market trends and customer needs.
• Define Product Value Proposition and Differentiators, including the development of success stories.
• Develop new transport service and value-added services (VAS) to ensure product differentiation from competitors.
• Foster effective cross-functional collaboration.
• Participate in Business Development meetings with customers together with Sales.
• Expand services in scope of solution design and new business development.
• Perform other tasks as assigned by Manager.

Advisor, IT Project Management

Senior Advisor, Business Development

Finance Operations Specialist

Senior Advisor, Business Development

Engineering and Process Improvements Advisor

Finance Operations Advisor

Customer Experience Representative

Process Specialist, GBS Finance Operations – AR

Process Expert, GBS Finance Operations – AR

Process Associate, GBS Finance Operations – AR

Senior Specialist, Program Management

Senior Manager, Country Operations

General Manager – Country Operations

Senior Planner, Transportation Operations

Supervisor, Transportation Operations