APL Logistics

Operations

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Process Associate, GBS Operations

Process Expert – GBS Operations

• You will get to know our different departments and support teams in their day-to-day operations
• You will learn how we move goods around the globe, gaining insight from order intake and transport planning through to arrival of the goods
• You will learn to process freight and customs documents and to comply with applicable legal requirements
• You will attend vocational school to learn the foundations of your role and deepen them in practical on-the-job training

Associate Specialist, Country Operations – Apprentice

Human Resources

• Manage processes and prepare relevant documents throughout the employee lifecycle, including recruitment, onboarding, performance management, employee development and offboarding
• Own responsibility for process improvements and individual projects within the function
• Manage employee data for Germany in local and global HR systems, e.g. AZS Zeitwirtschaft and Oracle Fusion
• Support global compensation processes by preparing reports and validating data
• Prepare payroll in cooperation with the payroll service provider
• Act as a point of contact for employees and managers on HR processes and systems
• Plan and coordinate the apprenticeship program (vocational training for freight forwarding and logistics clerks)
• Opportunity for professional development in HR within an international context

Associate Specialist, HR Business Partnering

Accounts Receivable

• Responsible in ensuring all accounts receivables and general accounting are performed in an effective, accurate and efficient manner.
• Adheres to policies and procedures set
• Ensures Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved
• Prepares statements of accounts for exception customers accurately within the time frame
• Sorts and emails statement of accounts with appropriate supporting documents, accurately and on a timely basis
• Resolves billings and any AR exceptions with field personnel within the given time frame
• Assists in timely collections from certain customers by providing further assistance to Collections Team.
• Responds to customers and/or customer service’s queries (emails)
• Maintains Deposit accounts statement and balance
• Performs monthly reconciliation to ensure accuracy
• Assists in solving problems
• Assists Team leader in Ad-hoc Reports/Projects. Provides feedback to supervisors on potential process improvements. Ensures strict compliance with financial policies and procedure.
• Prepares weekly & monthly unbilled report for the stakeholders for the resolution of aged shipments not yet invoice.
• Supports in issuing the credit note for NAM region.
• Prepares the AR trend & payment behavior reporting to Regional Finance to ensure the customers payment trends not impacting the KPI.
• Acts as the key person for discussion and communication with the Regional Finance team

Process Associate, GBS Finance Operations, Accounts Receivable

Financial Planning and Analysis

• Ensures financial closing activities of assigned Business Units are completed on a consistent, accurate, timely basis and in accordance with work instructions and month end closing checklist. Supports and responds accurately and timely to queries from BU stakeholders.
• Prepares journal entries accurately for month end closing on a timely basis. Ensures the journals are supported by adequate documentation and retained in an orderly manner in server.
• Performs analytical review of P&L and balance sheet to identify potential threats to financials, propose journal entries to ensure completeness of transactions based on the analysis carried out.
• Involves in Transfer Pricing, Intercompany and vendors activities, PO processing
• Prepares balance sheet reconciliation, investigate unreconciled or long aged items on a timely basis. Highlight any irregularities to Country / Regional Finance stakeholders and work with them to resolve / clear long aged items
• Prepares monthly / quarterly financial reporting to support management review and analysis
• Ensures internal controls and process improvement are in place within own scope of work
• Ensures compliance of statutory and legal requirements and liaise with auditors, tax agent and company secretary as necessary
• Undertakes any accounting & reporting requirements and ad-hoc duties / projects (including backup team member’s daily tasks during short period of absence) as assigned from time to time.

Process Expert, GBS Finance Operations – General Ledger

• Ensure efficient, effective, and optimal use of processes, applications, and communication to ensure service excellence within the company.
• Work closely with various APLL functional teams and focus on global profile administration and user access control within various APLL systems including, but not limited to, ACSr, LSS, GFF, and ACSf.
• Study LP and clarify customer requirements
• Clarify with LA/sales any issue found in LP
• Identify the need to manage system profiling
• Collaborate with other APLL functions/teams whenever there is a need to manage system profiles and/or user access
• Make clarifications to understand request details
• Coding and maintaining global master data and customer/system profiles in operation systems according to customer and business requirements
• Manage ACSR, LSS, GFF, and ACSF global master data
• Manage ACSR, LSS, GFF, and ACSF customer-related profile
• Ensure data is managed within SLA
• Managing user access in LSS according to users’ needs
• Handle internal user onboarding
• Handle external user onboarding (customer)
• Manage user access change
• Work with operation team and IT to setup Global KPI/Report
• Setup process for GPA to manage Global KPI/Reports
• Maintain GPA user manual for profile administration and user access control
• Ensure proper documentation of all GPA processes
• Act as a change management facilitator for implementation of new processes and applications
• Support customer implementation projects
• Creation of internal documentation
• Support training for new and existing users as may be required

Process Expert, GBS Operations – Commercial Support and Application

• Manage transportation operations
• Collaborate with team members
• Analyze transportation needs and provide solutions
• Ensure compliance with regulations

Transportation Operations Planner

• Manage and coordinate the company's human resources operations and compliance functions across sub-functions such as recruitment, training and talent development, compensation and benefits, organization development, and employee relations to meet company's business requirements.
• Ensure alignment with the overall business strategy.
• Formulate HR operational excellence practices across the organization to deliver value added service to management and employees that reflect the business objectives of the organization effectively and efficiently.
• Lead, implement and improve the processes and policies with regards to the HR transformation and drive changes, always on a lookout for new opportunities to digitalize and streamline the processes.

Manager, HR Operations and Compliance

• Support the recruitment and onboarding in the country such as creating requisitions, posting job ads, screening of resumes, scheduling interviews, sending offers, following up on requisition approvals, and closing completed requisitions.
• Support implementation of on/off-boarding processes and analyze post-surveys to recommend improvements; deliver employer branding activities with OD team.
• Support HRBP in compensation matters, deliver accurate and timely payroll processing, maintain payroll data, manage payroll vendors and vendor contracts, and assist junior colleagues with regulatory interactions.
• Ensure HR compliance with external regulations and internal SOPs; assist HRBP in audit processes and close open items.
• Follow up on annual performance appraisals, respond to performance management and engagement queries, and coordinate employee engagement initiatives with HRBP.

Senior Specialist, HR Business Partnering

• Working in an organization or department to optimize processes and ensure budgets are used effectively.
• Providing administrative and internal support for HR and admin departments to increase efficiency, productivity, or profitability.
• Conducting research through surveys and employee interviews, and reviewing processes, budgets, and other information.
• Analyzing data and processes to identify and understand problems.
• Developing processes and policies to replace or improve current methods.
• Establishing and enforcing budgets and timelines.
• Presenting findings and pitching ideas to management and other departments.
• Ensuring that all initiatives align with the company’s mission and goals.

General Counsel

• Advise the General Counsel and executive leadership on employment law risks, compliance, and litigation strategy.
• Lead enterprise-wide legal initiatives related to labor and employment, including policy development, investigations, and dispute resolution.
• Challenge facts and evidence at their own discretion and exhibit excellent judgment in high-pressure situations.
• Work with Human Resources to develop and implement employment policies across jurisdictions and ensure alignment with global regulatory frameworks.
• Identify and mitigate legal risks related to employment practices, compensation, benefits, and workplace safety.
• Partner with HR and Compliance teams to conduct audits, investigations, and training programs; represent the company in regulatory inquiries and employment-related litigation.
• Supervise and mentor junior legal professionals and lead legal workstreams in enterprise-wide change management and strategic initiatives.
• Develop and manage legal workflows, reporting systems, and knowledge management tools; oversee legal support for restructures and M&A due diligence.
• Build relationships with internal stakeholders and external counsel, and provide thought leadership to support strategic business decisions.

Associate General Counsel

• Ensure HR activities comply with company's SOPs and local regulations, identify and report non-compliance, and support investigations and audits (NAVEX, JSOX).
• Liaise with HRBP to draft and update SOPs and manage HR audit documentation and responses.
• Oversee HR systems administration and governance: standardize payroll systems, ensure timely accurate employee records, work with HRIT on data security and privacy, participate in system enhancement and data migration projects, lead HR systems implementation and RFPs, evaluate vendors.
• Prepare monthly HR metrics reports, benchmark against local/global HR trends, derive insights and recommend enhancements, resolve data quality issues, and report on HR budget performance including variance analysis and forecasting.
• Measure and monitor HR KPIs, support continuous improvement, recommend process and policy improvements, train HR Operations team and line managers, and implement HR transformation programs.
• Engage stakeholders across HRIT, GR, DE&I, country and corporate levels; consolidate regional and corporate data (e.g., annual compensation review); implement and support BCPs such as COVID-19 reporting and return-to-office initiatives.

Senior Manager, HR Operations and Compliance

• Supervise GBS operations and teams
• Ensure process execution, quality, and reporting
• Coordinate with Global Business Services functions and stakeholders

Supervisor, GBS Operations

Risk

• Analyze and manage risk management issues by identifying, measuring, and making decisions on operational or enterprise risks for an organization
• Manage APLL’s US Workers’ Compensation, Auto Liability, General Liability, and International Cargo Liability claims management programs
• This role ensures timely, accurate, cost-effective claims handling while safeguarding company assets and supporting operational resilience
• Oversee end-to-end claims processes for multiple lines of coverage
• Oversee TPAs, adjusters, and legal counsel to ensure fair and efficient claim resolution
• Collaborate with HR to manage the return to work program
• Manage cargo liability subrogation claims
• Periodic claim and financial reporting in support of Captive Insurance Company
• Conduct investigations, analyze claims data, and identify trends for loss prevention
• Prepare and present claims reports and KPIs to senior leadership
• Direct litigation strategy and manage settlement negotiations
• Collaborate with Risk Management, Safety, and Operations teams to reduce exposure

Advisor, Risk Management

• Provide expert legal advice and support in federal and state employment law.
• Manage cross-region policy formation and implement legal strategies.
• Support the General Counsel and work with Risk Management to mitigate company risk.
• Train and mentor junior colleagues at country level.
• Analyze complex facts, exercise evaluative judgment, and make decisions.
• Plan and organize complex activities and contribute to business planning.
• Document processes and deliver projects within change management initiatives.
• Build relationships across functions and act as mentor or team leader.

Process Associate, GBS Operations

Process Expert – GBS Operations

Associate Specialist, Country Operations – Apprentice

Associate Specialist, HR Business Partnering

Process Associate, GBS Finance Operations, Accounts Receivable

Process Expert, GBS Finance Operations – General Ledger

Process Expert, GBS Operations – Commercial Support and Application

Transportation Operations Planner

Manager, HR Operations and Compliance

Senior Specialist, HR Business Partnering

Associate Specialist, HR Business Partnering

Associate General Counsel

Senior Manager, HR Operations and Compliance

Supervisor, GBS Operations

Advisor, Risk Management

Senior Corporate Counsel