APL Logistics

Customer Support

• Work with the project team to understand and outline the case management tool needs for the Customer Experience team as a whole. Identification of common support needs and opportunities to apply consistent, standard processes.
• Provide assistance in review and validation of team/customer data (email boxes, contacts globally).
• Create customer specific profile/rules details based on LP details.
• Update team template
• Support implementation team
• Final project to be delivered to APL Logistics management.

Apprentice, Customer Experience Case Management

Communications

• Standardize site look & feel. Help implement SharePoint page templates, navigation conventions (hub/quick‑launch), and metadata/term store tags so departmental content is discoverable and branded consistently.
• Support the SharePoint migration as a project coordinator. Help inventory department sites, track tasks/milestones, update status, and chase blockers across global time zones; partner with site owners and content owners to prep content for migration and post‑go‑live clean‑up.
• Design internal communication pieces. Draft news posts and announcements.
• Create reusable content assets. Produce on‑brand banners, infographics, short videos, and presentation slides to support communication messages.
• Contribute to training & onboarding. Draft quick‑start guides, short how‑to videos, and cheat sheets for new site owners and contributors.
• Measure adoption and engagement. Track basic SharePoint/communications metrics (news views, asset downloads, email click‑through, time‑to‑publish), summarize insights, and recommend tweaks to content/design cadence.
• Collaborate cross‑functionally and globally.

Apprentice/Intern, Communications

Architect

• This position is responsible for leading product offering and engineered design solutions for APLL LTS in the Americas region.
• This position leads product features definition in alignment with LTS process and services strategy for the Americas region.
• This role leads solution development efforts working with APLL local and regional commercial teams, APLL local operations teams, and APLL technology and Innovation corporate teams.
• This position develops and maintains product and pricing information on business systems and participates in the development of quotation and deal evaluation methods to ensure consistent use across line of business.
• This individual works directly with commercial and engineering team in the review and analysis of RFPs to identify and approve pricing and contractual requirements to ensure feasibility of projects with respect to company costs and budget.
• Customer facing responsibilities include:
• Pre-Sales Support – RFI/RFP Preparation, Presentation Preparation, Solution Strategy etc.
• Sales Support – Collaboration with product owner and sales leads to create technology solutions pitch to customers, perform application demonstrations in support of the sales process and requirements discovery.
• Post-Sales Support – Requirements discovery, documentation, and solution design collaboration with business and technical teams (Scope of Work, Business Requirements Documentation etc.)
• Implementation Support – Identifying and validating business requirements, use cases, process mapping, solutions definition to meet customers’ implementation requirements. Collaboration with IT, Customer Support and Operations. Assist in setup and training.
• Post Implementation Support – key/strategic account support for new technology requirements and solution design.
• Participates in User Acceptance Testing (UAT) on behalf of customers and provides feedback on application releases and rollouts.
• Service/ Product management related responsibilities include:
• Determine investment opportunities based on business and financial objectives.
• Create and manage roadmap of prioritized future capabilities.
• Identify technology solutions to meet business and financial objectives.
• Ensure alignment with company’s maxims and enterprise technology standards.

Lead Architect, LTS Solutions

Program Manager

• Meet KPIs and SLAs of customer programs within the accounts that are assigned
• Support KAM and Advisors Program Management with reporting for assigned accounts
• Delivery of daily customer service tasks for assigned accounts
• Collaborate with internal and external partners that are involved in the delivery of defined customer programs
• Flag recurring internal process failures/ redundancies/ problems
• Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
• Serve as first point of contact with customers

Senior Specialist, Program Management

Director

• Lead the Americas domestic solutions and continuous improvement team, driving strategic initiatives for CLS, CFS, DNS, and LTS divisions, with a focus on delivering cost effective solutions, cost savings strategies and delivering pricing strategies based on cost competitive solutions.
• Collaborate with commercial teams, operations, and innovation departments to develop customer-centric solutions, supporting new business development and renewals of existing accounts, ensuring alignment with financial objectives.
• Oversee and lead the labor management program across CLS operations, ensuring labor productivity and operational efficiency gains of 15%-20%.
• Oversee and lead automation/ innovation roadmap for the region within the warehouse and land transport operations
• Drive the implementation of cutting-edge technology and automation solutions, working closely with IT, innovation teams, and external vendors to evaluate, design, and implement solutions.
• Conduct financial modeling, CAPEX and OPEX analysis, and pricing scenario evaluations to support new business proposals, ensuring competitive and cost-effective solutions.
• Manages annual CAPEX and OPEX budget planning: automation, facility improvement, software
• Manages and monitors Continuous Improvement (CI) program for APLL CLS, CFS, DNS and LTS network. Collaborates with APAC and EMEA CI teams.
• Lead team in the development of customer supply chain network optimization and drive cost savings solutions for Distribution Centers and Transportation Lanes.
• Manage and mentor a team of managers, solutions architects, engineers, and analysts, ensuring the development of operational designs, productivity analyses, and continuous improvement initiatives across the Americas.
• Ensure accuracy in solution design, pricing, and cost models, maintaining consistency across projects, and responding quickly to market conditions to adjust strategies.
• Lead communication and coordination with internal and external stakeholders, ensuring alignment on solution delivery, pricing, and operational performance.
• Provide strategic counsel to senior leadership, including VPs and P&L owners, on pricing, operational designs, and business decisions.
• Foster collaboration with EMEA and APAC teams on projects that require multi-regional solutions, ensuring global alignment in approach and execution.
• Ensure consistent use of engineering models and pricing methodologies across regions, maintaining updated pricing databases and evaluating market trends.
• Serve as a key decision-maker in the review and analysis of complex RFPs, leading pricing strategies and ensuring feasibility with respect to operational costs.

Director, Domestic Business Solutions, Continuous Improvement

Paralegal

• Prepare, organize, and maintain all corporate records in compliance with applicable laws and regulations in the relevant country/region.
• Ensure accurate and timely completion of all statutory filings.
• Prepare, coordinate, and notify relevant parties for board meetings; distribute agendas and take minutes.
• Follow up with parties for the signing of official documents.
• Draft board resolutions and consents; review and recommend candidates for board member/officer positions during annual elections.
• Oversee the incorporation of new entities and the closure of existing ones.
• Manage confidential correspondence and disseminate information to stakeholders as required.
• Provide support for ad-hoc matters, including restructuring initiatives.

Senior Paralegal

Data Scientist

• Be a part of an agile team that is responsible for managing full application development lifecycle and/or modern cloud technologies (IaaS, Paas, SaaS)
• Develop hands on experience in application development, cloud deployment, product management, cyber security and business intelligence.
• Work closely with product managers and operations teams on implementing new features and optimizing existing ones for supply chain domains.
• Establish good working relationships with internal and external customers
• Participate in building the product strategy and roadmap for logistics and supply chain services such as order management, sustainability, control tower, distribution and fulfillment.
• Support the existing platforms and programs while applying lean/six sigma methods and look for continuous improvement opportunities to improve productivity, reduce cost and deliver business objectives.

Data Science & BI Apprentice/Intern

Data Science and BI Intern, Apprentice/Intern

Product Manager

Product Management Specialist Intern

Business Development Rep

• Building and maintain a robust sales pipeline of qualified sales prospects and opportunities to achieve sales targets
• Positioning of APL Logistics as a global supply chain specialist providing Freight Forwarding, order management and Global transportation solutions to qualified prospects ****
• Applying a consultative selling approach to identify pain points and understand customer needs****
• Developing and expanding APLL’s Ocean Freight business through acquisition of new customers, trade lane development, and market penetration.****
• Create compelling value-added logistics solutions with the support of subject matter experts within the business that solve the customer’s supply chain and logistics problems - present, negotiate and win the business****
• Stakeholder management; attending face to face customer meetings to build rapport and trust at all levels within the organization****
• Supporting the customer implementation to ensure successful onboarding of new customers into APLL****
• Supporting customers with end-to-end ocean freight requirements including booking, documentation, equipment planning, and compliance with export/import regulations.****
• Driving growth across key ocean freight lanes and identifying cross-sell opportunities in warehousing, distribution, and value-added services.****
• Providing insight into Regional Customer and Competitor developments.****
• Managing sales leads for India from our Global network and aligning effort with our parent company KWE as and when relevant****
• Regularly updating the CRM (Salesforce) throughout each customer engagement phase for up to date pipeline visibility and accurate sales reporting