APL Logistics

Customer Support

• Execute day-to-day tasks for customer programs to meet KPIs.
• Lead customer calls and provide tracker of ongoing tasks.
• Support ad-hoc customer queries.
• Support suggested process improvements, based on customer requests and ensure the improvement outcome is delivered.
• Identify potential issues and raise them with customers or manager to resolve them.
• Act as a point of contact for customers when they have specific queries or requests related to the program.
• Owner of communication for all assigned customers and responsible for working with teams to ensure tasks are closed timely.
• Maintain all SOP’s to include but not limited to Logistics Procedure manual and User Guide and ensure clear instructions are noted with most current customer requirements.
• Ensure to respond to queries from various stakeholders within Service level Agreement (SLA).
• Manage any other responsibilities as assigned by Supervisors/Managers.

Customer Experience Representative

Financial Planning and Analysis

• Perform bank reconciliation against general ledger entries; investigate and close off open items with respective teams.
• Review expenses submitted by employees; monitor and highlight non-adherence to company policies; analyze employee expenditures.
• Monitor daily cashflows and work closely with Treasury team to ensure a healthy cashflow; plan and manage payments according to company's financial health.
• Responsible for the accurate and timely monthly, quarterly and yearly closing of accounts for the country; includes generating financial reports, data analysis;
• Balance Sheet accounts reconciliations etc.
• Reconcile sub-ledger to general ledger account balances.
• Spot errors and suggest ways to improve efficiency and spending.
• Conduct monthly and quarterly accounts reconciliations to ensure accurate reporting and ledger maintenance.
• Review all intercompany transactions and ensure eliminations are performed correctly.
• Review CAPEX reconciliations and tracking performed by the Fixed Assets team; work closely with the team to resolve outstanding issues or discrepancies.
• Prepare budget, forecasts and support Country MD, Country Commercial, Country Ops and Region Finance in annual budgeting exercise for review by Management.
• Prepare tax computations, tax returns and process tax payments; work closely with Global Tax team to resolve outstanding issues.
• Lead both internal and external audits; close out all outstanding items with auditors and various teams.
• Review and recommend modifications to accounting systems and procedures.
• Work with IT team to execute recommended changes; roll out changes and trainings to the Finance team.
• Assess internal controls, including risk assessments and reviews of risk areas.
• Participate in financial standards setting; develop and document business processes and accounting policies to maintain and strengthen internal controls.

Finance Operations Advisor

Procurement

• Study LP and clarify customer requirements
• Study LP/Manual to understand customer requirements
• Clarify with LA/sales any issue found in LP
• Identify the need to manage system profiling
• Collaborate with other APLL functions/teams whenever there is a need to manage system profiles and/or user access
• Make clarifications to understand request details
• Coding and maintaining global master data and customer/system profiles in operation systems according to customer and business requirements
• manage ACSR, LSS, GFF, and ACSF global master data
• manage ACSR, LSS, GFF, and ACSF customer related profile
• ensure data is managed within SLA
• Managing user access in LSS according to users’ needs
• handle internal user onboarding
• handle external user onboarding (customer)
• manage user access change
• Global KPI / Report Management
• Work with operation team and IT to setup Global KPI/Report
• Setup process for GPA to manage Global KPI/Reports
• Business Support
• Maintain GPA user manual for profile administration and user access control
• Ensure proper documentation of all GPA processes
• Act as a change management facilitator for implementation of new processes and applications
• Support customer implementation projects
• Creation of internal documentation
• Support training for new and existing users as may be required

Associate Specialist, Procurement

• Responsible to create Purchase Order (PO) for APLL’s FLO operations and ensure all IFS jobs are grouped timely
• Ensure all invoice submitted to AP team daily on timely manner and monitor on Open PO
• Ensure Vendor SOA are checked monthly and all outstanding are cleared
• Ensure monthly checklist sent out to the Operation team and CS team before period closing
• Carry out training to PO Analyst (A1) and monitor a team of PO Analyst (A1) in AP functions
• Ensure individual KPIs and SLAs are achieved

Process Associate, GBS Finance Operations – Accounts Payable

• - Assists with preparation of financial activity data and reports on a cyclical cadence basis. They include:
• a) Support for the month end closing including journals posting, update and manage lease accounting entries and perform consolidation activities.
• b) Prepare various monthly reports to stakeholders, such as forex analysis, cash flow statement and others.
• - Quarterly basis: KWE reporting package, financials with variance analysis,
• - Maintain and update all BPC master data
• - Support Statistical Return and Pricing Survey
• - Monitor and analyse on unbilled receivable balances
• - Perform administrative and transactional tasks within the finance information system. They include:
• - * Setup of new company codes in SAP
• - * Support change requests with GL data fields
• - * Perform data loading from BW to BPC
• - * Resolve system issues
• - Provide financial modeling input into business cases, costs, and schedules to support growth in the business.
• - Develop and deliver financial guidelines and protocols to ensure the company complies with regulations and good financial practice
• - Support the adoption and assessment of new accounting standards, in collaboration with external consultants.

Advisor, Corporate Financial Accounting and Reporting

Manager

• Assist Commercial and Operations teams in bids, quotes, and proposals by providing basic technology advice to meet customer requirements.
• Participate in customer meetings as a subject matter expert.
• Collaborate across teams to help identify business needs and develop simple project plans; break down tasks into actionable items for the team.
• Support tracking of the team's progress to ensure alignment with project timelines.
• Help identify technology opportunities and provide recommendations as needed.
• Assist in evaluating products to spot gaps or issues based on feedback from the market and end-users.
• Contribute to product development by integrating feedback and requests.
• Review product specifications and costs to align with market potential and future growth.
• Support the development of product materials to aid commercial activities.
• Assist in training team members on new products and launches.
• Collaborate with cross-functional teams to help develop marketing tactics and pricing strategies.
• Assist in identifying and addressing internal or external challenges.
• Support the presentation of product performance updates to management.
• Help in streamlining business processes to support IT and business goals.
• Implement solutions within set deadlines.
• Provide support for service delivery activities such as data migration, testing, and training.
• Help develop and implement customer migration plans to ensure smooth transitions.
• Assist in identifying and resolving migration issues.
• Support change management activities to facilitate business transformation.
• Help identify impacts of technology changes and provide basic solutions to maximize positive outcomes.
• Provide post-implementation support as needed.
• Assist in establishing processes and best practices to ensure quality customer solutions and service delivery.

Manager, Technology Solutions and Digital Products – Mid

• Work with the project team to understand and outline the case management tool needs for the Customer Experience team as a whole. Identification of common support needs and opportunities to apply consistent, standard processes.
• Provide assistance in review and validation of team/customer data (email boxes, contacts globally).
• Create customer specific profile/rules details based on LP details.
• Update team template
• Support implementation team
• Final project to be delivered to APL Logistics management.

Apprentice, Customer Experience Case Management

Communications

• Standardize site look & feel. Help implement SharePoint page templates, navigation conventions (hub/quick‑launch), and metadata/term store tags so departmental content is discoverable and branded consistently.
• Support the SharePoint migration as a project coordinator. Help inventory department sites, track tasks/milestones, update status, and chase blockers across global time zones; partner with site owners and content owners to prep content for migration and post‑go‑live clean‑up.
• Design internal communication pieces. Draft news posts and announcements.
• Create reusable content assets. Produce on‑brand banners, infographics, short videos, and presentation slides to support communication messages.
• Contribute to training & onboarding. Draft quick‑start guides, short how‑to videos, and cheat sheets for new site owners and contributors.
• Measure adoption and engagement. Track basic SharePoint/communications metrics (news views, asset downloads, email click‑through, time‑to‑publish), summarize insights, and recommend tweaks to content/design cadence.
• Collaborate cross‑functionally and globally.