APL Logistics

Controller

• Plan, direct and control regional finance operations for APLL taking fiscal management responsibility for the region through leadership of financial record keeping, reporting and financial analysis.
• Lead process and technology improvement targeted at improving and safeguarding financial results for the region.
• Lead and coordinate the implementation of global and regional financial policies, guidelines, and protocols to ensure the robust finance and accounting standards for APLL.
• Draft standards to meet regional requirements to improve quality as well as contribute to improving and implementing operation cycles, processes and workflows as well as the implementation of global policies and procedures.
• Oversee the implementation of processes and standards across countries to ensure robust, efficient and cost-effective regional Finance Operations.
• Maintain oversight of regional financial accounting operations and processes by monitoring and reviewing key metrics periodically.
• Oversee the periodic regional financial closing and reporting to senior leadership on balance sheet and P&L statements.
• Conduct deep dive and root cause analysis on critical and recurring regional Finance operations issues to discuss, identify and implement solutions that improve the efficiency and effectiveness of Finance processes and controls.

Regional Financial Controller

Customer Support

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Process Associate, Customer Service & Support

Operations

• Manages and leads an efficient and professional team who will exceed customer’s expectation
• Monitors and allocates resources according to productivity level in order to achieve service excellence
• Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices
• Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes
• Reviews and implements new initiative from internal and external customers
• Supports and rolls out any system or process enhancement implemented by corporate
• Achieves consistency in output of docs / services that is timely, complete & accurate

Supervisor, GBS Operations

• Preparation of annual reports and business licenses.
• Assist in the preparation of income tax returns.
• Preparation of sales/use and property tax returns.
• Assist in unclaimed property tax issues.
• Assist in the preparation of transfer pricing documentation.
• Assist in the preparation of the quarterly and annual income tax provision.
• Provide third party tax consultants various financial data and resolve billing issues.
• Contact various tax authorities to address and respond to tax notices.
• Perform processing of tax payments and other administrative tasks as needed.

Tax Specialist

Business Development Rep

• Achievement of new business sales revenue in APL Logistics core verticals and services to help our business grow.
• Build a robust sales pipeline of qualified sales prospects and opportunities to achieve sales targets.
• Position APL Logistics as a global supply chain specialist providing order management and Global transportation solutions to qualified prospects.
• Apply a consultative selling approach to identify pain points and understand customer needs.
• Create compelling value-added solutions with the support of subject matter experts within the business that solve the customer’s supply chain and logistics problems - present, negotiate and win the business.
• Manage stakeholder relationships; attend face to face customer meetings to build rapport and trust at all levels within the organisation.
• Support customer implementation to ensure successful onboarding of new customers into APL Logistics.
• Provide insight into Regional Customer and Competitor developments in the French market.
• Regularly update the CRM (Salesforce) throughout each customer engagement phase for up to date pipeline visibility and accurate sales reporting.

Senior Advisor, Business Development

Program Manager

• Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
• Being primary customer contact for any daily process related question, problem, or support
• Establish/ ensure excellent customer care: e.g. continuous improvement of internal processes and reporting these to respective process owner
• Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results.
• Support training relevant APLL internal teams in customer specific processes as per LP where needed
• Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities
• Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.

Program Management Specialist

Representative

• New Job control system implementation.
• Prepare, review and issue invoices to clients according to agreed schedules and contracts.
• Ensure accuracy of billing information, including client details, payment terms, and supporting documents.
• Coordinate with sales, operations and other department to verify billing date before issuance.
• Maintain billing records and documentation for audit and compliance purposes.
• Reconcile billing data with accounting records and resolve and discrepancies.
• Assist in month-end and year-end closing process related to accounts receivable and revenue recognition.
• Generate billing and collection report for management review.
• Ensure compliance with local tax regulations and accounting standards related to invoicing and revenue.
• Provide guidance and support to junior staff on billing procedures.
• Manage outgoing payments to suppliers/ Vendors.
• Verify supplier invoice match with purchase order before payment process.
• Record accounts payable transactions in the accounting system (SAP)

Customs Brokerage Representative

Process Expert, Customer Service & Support

Executive Assistant

• Provide high level support to the legal department
• Manage and maintain all legal records
• Conduct legal research and data analysis
• Draft legal documents and file court documents
• Prepare for board meetings and corporate records maintenance

Corporate Secretary

Financial Planning and Analysis

• - Ensures accurate and completeness of customized statement billings to customers within the SLAs’
• - Ensures timeliness and accuracy of accounting entries input to system
• - Ensures no delay in cargo release by updating cheque number and amount in GFF system in an accurate and timely manner. Performs GFF cargo release in a timely manner by updating release order, cheque number and amount in GFF against HBL (House Bill) within 4 hours and a strict 2 hours for urgent case
• - Monitors and responses to Freight Cashier and functional mailbox emails are promptly cleared daily
• - Settles billing disputes in a timely manner to avoid collection being delayed
• - Creates and completes credit memo, invoice voiding and invoice upload
• - Performs voiding of invoices as and when receives request from origins/collectors/other stakeholders
• - Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request
• - Monitors and ensures emails are being replied within the same day and being resolved promptly
• - Responsible to back up the fellow team member in their absence
• - Responsible to back up the team leader in their absence especially on voiding and reporting
• - Ensures Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved
• - Ensures issues not resolved are escalated to supervisor on a timely basis
• - Trains new staff onboard on job task and to work with team leader to update the DPM on IFS, application and assists any ad hoc task whenever needed (as required)

Process Expert, GBS Finance Operations – AR

• Ensures timely check/wire transfer application to ensure KPIs are met
• Follows up with customer for payment details upon their remittance
• Ensures issues not resolved are escalated to the manager on a timely basis
• Monitors the Unapplied Cash report for unapplied cash > 5 days and resolves any related issues with Scottsdale/FMH AR collectors and ACS123 biller
• Ensures move payment done on time, AP/AR Netting checking is done
• Works closely with Scottsdale/FMH AR collectors to ensure customer’s disputes are resolved and liaise with other stakeholders to ensure prompt resolution
• Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request
• Monitors and ensures emails are being replied within the same day and being resolved promptly
• Ensures an up-to-date knowledge transfer documentations are maintained for ease of reference and access
• Participates in continues improvement activities and suggest ways to better streamline and improve the processes
• Other ad-hoc tasks which may be assigned from time to time & acts as a back-up team member on daily task as when required

Process Associate, GBS Finance Operations – AR

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential cost impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Process Expert, GBS Operations

Process Associate, GBS Operations

Project Manager

• Plan, initiate, and manage information technology (IT) projects.
• Lead and guide the work of technical staff.
• Serve as liaison between business and technical aspects of projects.
• Plan project stages and assess business implications for each stage.
• Monitor progress to assure deadlines, standards, and cost targets are met.

Advisor, IT Project Management

• Monitor and evaluate sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed.
• Employ business development plans to identify, evaluate, and structure key transactions to ensure maximum value through the entire product life cycle.
• Develop and implement a relationship management plan for potential customer accounts to build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Set clear objectives for each call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization.
• Develop and implement a customer contact plan to communicate product launches. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Engage with different product owners, and obtain/provide advice, insights, suggestions or recommendations on how to better deliver to meet customer needs.
• Support a stronger partnership with key clients, so as to maintain customer satisfaction and loyalty.