Process Expert, Customer Service & Support

APL Logistics

Process Expert handling daily operations and ensuring compliance of documentation for key customers in logistics. Collaborating with vendors to resolve issues and improve customer satisfaction.

Posted 7/6/2026full-timePasig City • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
Continuously intensify relationships in order to maintain and protect customers.
Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
Ensure customers’ reports are timely and accurate.

Requirements

What you’ll need

Must have completed a bachelor's degree (specify if there is a specific degree needed)
Excellent written and oral English communication skills
Proven effective listening skills
Demonstrated ability to work in a global team and matrixed environment
Strong Microsoft office tools experience
Ability to thrive in a fast-paced environment and have a positive attitude
Ability to manage and prioritize multiple tasks
Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account APL Logistics Website LinkedIn All Job Openings 5001 - 10000 employees 🚗 Transport Transport
Logistics
Supply Chain APL Logistics is a global leader in supply chain management, providing end-to-end logistics solutions tailored for specific markets. With over four decades of experience, APL Logistics offers services such as order management, distribution and fulfillment, transportation, and customs brokerage & global trade compliance. The company specializes in scalable, adaptable solutions for industries including automotive, consumer, and industrial sectors. APL Logistics is committed to sustainability, diversity, equity, and inclusion, operating globally with offices in over 60 countries. Their mission is to design innovative and sustainable products and services that meet global consumer and industrial demands. Process Expert, Customer Service & Support Job not on LinkedIn 🔥 11 minutes ago 🏢🏡 Pasig City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
Continuously intensify relationships in order to maintain and protect customers.
Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
Ensure customers’ reports are timely and accurate. 🎯 Requirements
Must have completed a bachelor's degree (specify if there is a specific degree needed)
Excellent written and oral English communication skills
Proven effective listening skills
Demonstrated ability to work in a global team and matrixed environment
Strong Microsoft office tools experience
Ability to thrive in a fast-paced environment and have a positive attitude
Ability to manage and prioritize multiple tasks
Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Logistics Procedure ComplianceDocumentation ManagementService Requirement ExecutionProblem ResolutionCustomer Reporting

Soft Skills

Excellent Communication SkillsEffective Listening SkillsTeam CollaborationPositive AttitudeTask Prioritization