Process Associate, GBS Operations

APL Logistics

Process Associate responsible for customer operations, ensuring compliance with documentation requirements and problem resolution in logistics services.

Posted 7/1/2026full-timePasig City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and problem resolution skills while managing customer and vendor documentation in a logistics environment. Proven ability to enhance customer satisfaction through effective relationship management and service gap identification.

Highest-signal resume keywords

Bachelor's DegreeLogistics Procedure ComplianceMicrosoft Office ToolsProblem ResolutionSupply Chain Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementService Requirement ExecutionCargo Delivery CoordinationService Gap IdentificationReport Accuracy

Soft Skills

Effective ListeningTeam CollaborationPositive AttitudeTask PrioritizationAdaptability

Industry Keywords

Supply ChainLogisticsShared ServicesCustomer SatisfactionMatrixed Environment

About the role

Key responsibilities & impact

Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
Continuously intensify relationships in order to maintain and protect customers.
Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
Ensure customers’ reports are timely and accurate.

Requirements

What you’ll need

Must have completed a bachelor's degree (specify if there is a specific degree needed)
Excellent written and oral English communication skills
Proven effective listening skills
Demonstrated ability to work in a global team and matrixed environment
Strong Microsoft office tools experience
Ability to thrive in a fast-paced environment and have a positive attitude
Ability to manage and prioritize multiple tasks
Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred

Benefits

Comp & perks

Flexible work arrangements