Program Management Specialist

APL Logistics

Program Management Specialist managing efficiency in APL Logistics services for Key Accounts. Supporting project development and ensuring excellent customer care for service optimization.

Posted 7/9/2026full-timeRotterdam • 🇳🇱 NetherlandsMid-LevelSenior💰 €39,025 - €52,000 per yearWebsite

About the role

Key responsibilities & impact

Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
Being primary customer contact for any daily process related question, problem, or support
Establish/ ensure excellent customer care: e.g. continuous improvement of internal processes and reporting these to respective process owner
Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results.
Support training relevant APLL internal teams in customer specific processes as per LP where needed
Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities
Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.

Requirements

What you’ll need

Strong analytical skills
Ability to translate data into a story and solution
Previous experience in leading projects
Expertise knowledge of Supply Chain Processes such as Freight Forwarding, Consolidation, Transportation, etc.
Customer Centric attitude and mindset
Strong understanding of IT and supply chain data structures
Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.
Proficiency in English is required, knowledge of Dutch would be an asset

Benefits

Comp & perks

Participation in our global Cash Bonus Plan
Pension Plan
Regular trainings and excellent development opportunities within APL Logistics globally
Working in an open team with a supportive working atmosphere
Various benefits for birthdays, marriage, childbirth, long service as appropriate
Office located in the city of Rotterdam by the river
Hybrid working model
Local and regional activities focused on employee engagement throughout the year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Supply Chain ProcessesFreight ForwardingTransportation ManagementData AnalysisKPI Monitoring

Soft Skills

Customer CareProblem SolvingListening Skills