Anthology Inc

Support Engineer

• Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Blackboard e-learning applications to students and faculty at a wide variety of learning institutions
• Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Blackboard products
• Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments
• Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level
• Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Blackboard employees on the status of all issues on a timely basis
• Collaborating extensively with peers, Blackboard Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
• Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues

Product Support Engineer I

Customer Success Manager

• Developing strong relationships with customers centered on ensuring their success in meeting their business goals using Blackboard
• Executing prescriptive playbooks based on customer need
• Conducting partnership reviews with customers to ensure progress on shared business objectives
• Promoting customer engagement in the online Blackboard Community
• Assisting Regional Sales Managers (RSMs) and regional leadership with opportunities for cross-sell, upsell, and expanded services
• Serving as an internal advocate for the customer, helping to drive support and change when necessary

Customer Success Manager, Blackboard

Product Marketing

• Owns the go-to-market strategy for Blackboard’s products in the federal, state and local government, and corporate/workforce learning markets
• Drive the GTM strategy across the company for BizGov
• Own positioning and messaging for the BizGov segment
• Maintain and update positioning documentation
• Lead go-to-market strategy discussions and planning for campaigns
• Own competitive intelligence for the BizGov segment
• Build and maintain the sales enablement materials
• Support new logo and customer marketing campaigns

Product Marketing Manager – Business, Government

Growth Marketing

• Own the integrated campaign calendar for new logo acquisition in the Business & Government segment, with pipeline targets defined for every program.
• Translate GTM positioning and competitive differentiation from the GTM Marketing team into compelling, audience-specific campaign narratives and assets.
• Execute multi-channel campaigns spanning paid media, email, content syndication, webinars, and field event integration.
• Design and run ABM programs for target accounts across the Business & Government universe.
• Support Blackboard’s visibility in AI-generated research environments (GEO).
• Partner with Marketing channel teams to ensure programs compound ROI rather than run in isolation.
• Build AI-native workflows for always-running campaign analysis, audience personalization, and performance optimization.

Senior Growth Marketing Manager – Business & Government

Engineering Manager

• Lead & Grow High-Performing Teams
• Manage, mentor, and develop a team of software engineers and QA professionals, including developing other leads and senior engineers
• Foster a culture of quality, collaboration, and continuous improvement
• Support career growth through coaching, feedback, and development planning
• Define hiring strategy and build out team capacity to meet long-term organizational goals
• Drive Delivery & Technical Excellence
• Own delivery of high-quality, scalable, and reliable software features and enhancements across multiple teams or workstreams
• Contribute as a hands-on technical leader, providing deep guidance on design, code, and architecture when needed
• Ensure strong engineering fundamentals across design, development, and operations
• Champion Agile and test-driven development practices
• Establish and enforce engineering standards, best practices, and technical quality bars across the team
• Explore and advocate for the adoption of modern development tools, including AI-assisted technologies, to improve team productivity and software quality
• Partner Across the Organization
• Collaborate with Product Management, Design, and Operations to define and deliver roadmap priorities
• Identify risks, propose trade-offs, and help balance speed, scope, and quality
• Maintain transparent, proactive communication on progress, challenges, and outcomes
• Influence technical and product direction with senior stakeholders and leadership
• Shape the Future of Our Platform
• Drive architectural decisions and long-term technical strategy
• Advocate for modern engineering practices and tools
• Help evolve our platform to deliver a seamless, next-generation learning experience
• Lead technical evaluations and make build-vs-buy and major technology adoption decisions

Senior Development Manager, Software Engineering

• Ensure that customers see value throughout their Blackboard journey
• Develop and implement account engagements to ensure business objectives are met
• Execute prescriptive playbooks based on customer need
• Conduct partnership reviews with customers
• Drive customer engagement and promote participation in events
• Connect customers with best practice resources and assist with challenges
• Act as an information conduit from Blackboard and the industry to customers

• Serve as a post-sale technical advisor for assigned book of Blackboard customers
• Provide deep technical and systems expertise across Blackboard Learn and related platforms
• Lead and support customer engagements that require advanced technical knowledge
• Support technical projects and initiatives
• Assist with complex support escalations and known-issue reviews
• Translate product releases, technical changes, and known issues into clear guidance for customers

Technical Strategist

Full-stack Engineer

• Design, develop, and maintain features of the Ally product
• Communicate and partner cross-functionally with teams in product and software development
• Mentor junior engineers and contribute to advancing engineering best practices on the team
• Work on an ethical product, using Scala for the backend and JavaScript for the frontend
• Run applications in the AWS cloud and use Git for version control
• Collaborate with colleagues around the globe

Senior Software Engineer

Events

• Own Blackboard’s global events strategy and execution from end to end
• Set the strategic prioritization framework for where Blackboard shows up and with what goals
• Build and manage the Sales, CSM, and Sales Enablement relationships
• Build and maintain a structured events taxonomy
• Own all logistics for global events and manage local and contract staff as needed
• Ensure every event delivers a brand-consistent, audience-appropriate experience

Senior Events Manager

Compliance

• Developing and maintaining the organization's ISMS documentation, including policies, standards, and procedures for risk management, compliance, and information security.
• Responsible for recommendations to the CISO, Product Management, Legal and Finance leadership teams that provide security program alignment with compliance requirements.
• Responsible for information risk management, collaborative design of information security controls, assessment of effective implementation of applicable controls, including identity and access management.
• Staying current on evolving regulatory environments, security threats, and compliance best practices, and updating policies and procedures accordingly.
• Responsible for maintaining and improving information security awareness in the organization.
• Translating business and information security needs and integrating these with the ISMS.
• Coordinating external audit engagements with 3PAO, ISO/SOC auditors, PCI DSS QSA firms and other security assessors, including coordinating responses and remediation efforts.
• Conducting vendor risk assessments and ensuring third-party compliance with security and privacy standards.
• Reviewing and monitoring the activities of the Security Incident Response and Business Continuity Management teams to ensure that the information security controls are used effectively during the complete life cycle of business continuity and disaster recovery response.
• Managing the recurring measurement of the effectiveness of ISMS controls implemented and communicate findings with senior management.
• Enforcing document control management processes for the Information Security Management System.
• Assisting with forecasting, planning and risk assessment relevant to evolving security control coverage in alignment with the company’s technology strategy.
• Maintaining and applying current industry knowledge and best practices.
• Researching and recommending use of new technologies.
• Project management including analysis of business requirements, creating and updating project plans, and tracking projects to successful completion.
• Assisting with vendor management, forecasting and program budget management.
• Managing personnel including mentoring and cross-training of team members to achieve business objectives.

Director, Governance Risk and Compliance

Product Designer

• Founding designer for the product and the brand around it
• Design and build new AI features end to end
• Help shape how the product looks, feels, and behaves alongside the product lead
• Ship UI to engineering through Subframe
• Run user testing and feed what you learn back into the work
• Contribute to the design system as it grows
• Hold a high bar on typography, layout, motion, and detail
• Weigh in on product direction and priorities

Principal Product Designer

Manager

• Own the creative function
• Lead all creative output for the marketing organization, including brand identity and governance, campaign assets, sales enablement materials, event collateral, presentations, web design, and social graphics.
• Maintain and evolve the Blackboard brand system, ensuring every customer-facing asset is on-brand, on-message, and production-ready.
• Translate strategic priorities from the VP, GTM Marketing into a clear creative roadmap and prioritized backlog.
• Manage two video producers: one focused on product-level videos (demos, tutorials, feature walkthroughs) and one focused on brand and campaign videos (sizzle reels, customer stories, launch films).
• Set the creative direction for video work across both lanes, review output, and ensure quality and brand consistency.
• Build and maintain a scalable video production model that mixes in-house work, AI-assisted production, and external partners.
• Integrate generative AI into the day-to-day creative workflow for ideation, asset production, copy variants, image generation, and video editing.
• Establish reusable AI workflows and prompt libraries that allow the team to produce more output at higher quality without expanding headcount.
• Stay current on emerging tools (image, video, motion, voice) and bring forward the ones that meaningfully improve speed or quality.
• Set clear standards for when AI-generated content is appropriate, how it gets reviewed, and how brand integrity is protected.
• Work closely with GTM Marketing, Revenue Marketing, Customer Growth, and Sales to deliver creative that drives pipeline, expansion, and brand equity.
• Manage relationships with external agencies, freelancers, and production partners when specialized work is needed.
• Run a tight intake and prioritization process so the team operates on the highest-leverage work.

Senior Creative Manager

Analyst

• Managing the daily operations of the T&E program at Blackboard
• Approving expense reports
• Managing global card programs both domestically and internationally
• Reconciling T&E charges in our expense travel tool, Concur
• Managing travel for the company and working closely with the Senior Travel & Expense Analyst.

Travel and Expense Analyst

• Provide multi-level database troubleshooting and technical support to Client Support staff.
• Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors.
• Work closely with Product Development and implementation teams to resolve client issues.
• Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution.
• Address software defects and advanced customer issues with timely resolutions.
• Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues.
• Independently handle severity 1/severity 2 incidents.
• Debug complex distributed systems issues.
• Improve system reliability (not just react).
• Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas.