Anthology Inc

SDET

• Actively contribute to the automation of test cases after coming up with test scenarios from the product requirements
• Become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews, and sprint demos
• Embrace test driven development as an integral part of what you deliver as a software developer
• Respond to unique challenges of delivering and maintaining cloud-based software including troubleshooting live production environments, minimizing downtime, and responding to client-reported issues
• Build the capabilities for looking at the complete stack of technology layers for providing fixes and developing features

Software Engineer in Test, I

Customer Success Manager

• Developing strong relationships with customers centered on ensuring their success in meeting their business goals using Blackboard
• Developing and implementing account engagements to ensure business objectives are met, modernization is achieved, and customer sentiment is positive
• Executing prescriptive playbooks based on customer need
• Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their value proposition, the challenges they solve, and how they are supported
• Conducting partnership reviews with customers to ensure progress on shared business objectives, including modernization
• Acting on customer sentiment information such as surveys, NPS responses, solicited and unsolicited customer feedback
• Promoting customer engagement in the online Anthology Community, as well as Anthology-hosted virtual and in-person events, facilitating client opportunities to network, share, and learn from their peers
• Working with Marketing to organize, plan, and deliver engaging webinars and on-campus events for Blackboard customers
• Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Anthology solutions
• Assisting Regional Sales Managers (RSMs) and regional leadership with opportunities for cross-sell, upsell, and expanded services
• Assisting the RSM and CRM in the renewal process, contributing strategic insights to maximize value and positioning in renewal discussions
• Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer achieve their business objectives
• Executing tailored plans both internally and externally, and proactively providing next-step support, including: External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies Internal: escalation, identifying and engaging SMEs/Strategists/experts as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as Anthology business needs
• Driving advocacy in the form of references and success stories
• Maintaining accurate records of key contacts, engagements, workflows, health scoring, and risk assessments within the company CSP
• Building and maintaining relationships across the customer's organization, including with C-suite institutional leadership
• Traveling as needed for onsite customer engagements and events, approximately 25% of the time

Compliance

• Developing and maintaining the organization's ISMS documentation, including policies, standards, and procedures for risk management, compliance, and information security.
• Responsible for recommendations to the CISO, Product Management, Legal and Finance leadership teams that provide security program alignment with compliance requirements.
• Responsible for information risk management, collaborative design of information security controls, assessment of effective implementation of applicable controls, including identity and access management.
• Staying current on evolving regulatory environments, security threats, and compliance best practices, and updating policies and procedures accordingly.
• Responsible for maintaining and improving information security awareness in the organization.
• Translating business and information security needs and integrating these with the ISMS.
• Coordinating external audit engagements with 3PAO, ISO/SOC auditors, PCI DSS QSA firms and other security assessors, including coordinating responses and remediation efforts.
• Conducting vendor risk assessments and ensuring third-party compliance with security and privacy standards.
• Reviewing and monitoring the activities of the Security Incident Response and Business Continuity Management teams to ensure that the information security controls are used effectively during the complete life cycle of business continuity and disaster recovery response.
• Managing the recurring measurement of the effectiveness of ISMS controls implemented and communicate findings with senior management.
• Enforcing document control management processes for the Information Security Management System.
• Assisting with forecasting, planning and risk assessment relevant to evolving security control coverage in alignment with the company’s technology strategy.
• Maintaining and applying current industry knowledge and best practices.
• Researching and recommending use of new technologies.
• Project management including analysis of business requirements, creating and updating project plans, and tracking projects to successful completion.
• Assisting with vendor management, forecasting and program budget management.
• Managing personnel including mentoring and cross-training of team members to achieve business objectives.

Director, Governance, Risk and Compliance

Product Manager

• Coordinate a team of Product Managers
• Work closely with multiple stakeholders for product delivery
• Serve as a subject matter expert for LMS products
• Cultivate viable product roadmaps based on market trends

Director, Product Management

Full-stack Engineer

• Planning, Designing, and implementing solutions for the areas of the application owned by the team
• Auditing existing infrastructure and proposing improvements
• Guide team in architecture best practices and principles
• Taking ownership of the team's product areas running in production
• Resolving production issues and defects for solutions owned by the team
• Ensuring and utilizing proper team and inter-team communication practices
• Identifying issues with internal team communication practices
• Guiding process improvement initiatives on the team
• Helping ensure the team is scoping work properly
• Work closely with Product Manager and Manager to realize product vision
• Be comfortable solving complex problems
• Mentoring team members for continuous improvement

Staff Software Engineer

• Planning, Designing, and implementing solutions for the areas of the application owned by the team
• Taking ownership of the team's product areas running in production
• Resolving production issues and defects for solutions owned by the team
• Ensuring and utilizing proper team and inter-team communication practices
• Identifying issues with internal team communication practices
• Guiding process improvement initiatives on the team
• Helping ensure the team is scoping work properly
• Be comfortable solving complex problems
• Mentoring junior team members

Senior Software Engineer

• Collaborate in the development of backend microservices using Java and front end using AngularJS, React, or similar technologies
• Work with AI technology to enhance development efficiency and create exciting new features for customers.

Software Engineer I

• Focus on providing support for test development and execution against Anthology’s systems
• Become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews.
• Create and maintain automation frameworks and testing tools.
• Develop the test strategy for features, incorporating the right balance of unit tests, integration/API tests, and UI tests.
• Design, implement, and maintain complex testing environments, performing all aspects of verification including functional, regression, load, and system testing as well as documentation.
• Work in a KanBan team focused on delivering quality solutions to our clients.

Senior Software Engineer in Test

• Focus on providing support for test development and execution against Anthology’s new feature and legacy system releases
• Become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews, and sprint demos
• Create and maintain automation frameworks and testing tools
• Develop the test strategy for features, incorporating the right balance of unit tests, integration/API tests, and UI tests
• Design, implement, and maintain complex testing environments, performing all aspects of verification including functional, regression, load, and system testing as well as documentation
• Work with AI technology to enhance development efficiency and create exciting new features for customers

Software Engineer in Test

• Being a full stack developer working in an agile environment; participating in agile planning and execution
• Participating in hands-on technical design, coding, and implementation of product features and improvements
• Enhancing and supporting existing cloud-based products; designing and implementing new features
• Responding to the unique challenges of delivering and maintaining cloud-based software including troubleshooting live production environments, minimizing downtime, and responding to client-reported issues
• Communicating progress and escalating issues to management in a timely manner
• Developing broad and deep knowledge on existing software architecture
• Assisting with mentoring junior team members
• Collaborating in a cross-functional agile team to solve challenging technical problems with innovative solutions
• Following best practices and methodologies including coding and testing to produce scalable software on time with high quality
• Working with AI technology to enhance development efficiency and create exciting new features for our customers

Manager

• Acting on behalf of Anthology as the primary sales interface for renewals with our partners and customers
• Working with the internal account management and sales teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
• Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
• Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
• Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities
• Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology’s corporate strategies
• Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders
• This role requires approximately 25% travel

Customer Renewals Manager

Engineering Manager

• Work closely with the QA, CI, User Experience, and Product Management teams to solve technology challenges
• Deliver Anthology's new feature and original system releases
• Advocate for and implement engineering best practices across the team and organization
• Coordinate with other team leads on cross-team projects to ensure dependencies are identified, understood, and managed
• Work with AI technology to enhance development efficiency and create new features

Senior Manager, Software Engineering

• Design, develop, and maintain features of the Ally product
• Communicate and partner cross-functionally with teams in product and software development
• Work on an ethical product, using Scala for the backend and JavaScript for the frontend
• Mentor junior engineers and contribute to advancing engineering best practices on the team
• Run applications in the AWS cloud and use Git for version control
• Collaborate with colleagues around the globe

• Focus on Anthology Ally, a product that makes digital course content more accessible
• Create and maintain automation frameworks and testing tools
• Participate in daily stand-ups, design sessions, code reviews, and sprint demos
• Guide junior software testing engineers on best practices for manual and automated testing