Customer Success Manager, Blackboard

Anthology Inc

Customer Success Manager at Blackboard ensuring customer success and retention. Focused on developing strong relationships to meet business goals and drive customer engagement.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $79,000 - $93,000 per yearWebsite

About the role

Key responsibilities & impact

Developing strong relationships with customers centered on ensuring their success in meeting their business goals using Blackboard
Executing prescriptive playbooks based on customer need
Conducting partnership reviews with customers to ensure progress on shared business objectives
Promoting customer engagement in the online Blackboard Community
Assisting Regional Sales Managers (RSMs) and regional leadership with opportunities for cross-sell, upsell, and expanded services
Serving as an internal advocate for the customer, helping to drive support and change when necessary

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
At least 5 years of related experience in Higher Education, Customer Experience, Customer Success, and/or Education Technology serving the higher education sector
Strong customer-service focus and ability to communicate with empathy, sensitivity, and professionalism at all times
Excellent oral and written communication skills; proactive and impactful communicator
Strong project management skills
Proven track record of successfully managing accounts and developing strong customer relationships with all levels of an organization
Fluency in written and spoken English.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Professional development opportunities
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-Service FocusEmpathyProfessionalismProactive CommunicationImpactful Communication