Senior Software Engineer, Support

Anthology Inc

Senior Software Engineer providing multi-level technical support for Blackboard's learning management system. Collaborating with Client Support, Product Development, and other teams to resolve complex issues.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $95,600 - $119,500 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsJ2EEJavaJavaScriptLinuxReactSOAPUnix

About the role

Key responsibilities & impact

Provide multi-level database troubleshooting and technical support to Client Support staff.
Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors.
Work closely with Product Development and implementation teams to resolve client issues.
Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution.
Address software defects and advanced customer issues with timely resolutions.
Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues.
Independently handle severity 1/severity 2 incidents.
Debug complex distributed systems issues.
Improve system reliability (not just react).
Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas.

Requirements

What you’ll need

Bachelor’s degree and/or relevant work experience
At least 5 years of experience in software development or equivalent support experience
Hands-on experience with incident management and debugging live systems
Familiarity with Observability (logs, metrics, traces), Root Cause Analysis (RCA) for CI/CD systems
Cloud platforms (Azure, AWS, etc.)
Excellent analytical and problem-solving skills
Excellent interpersonal skills and ability to work in teams
Exceptional listening, written and oral communication skills
Highly skilled in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat)
Highly skilled with multiple computer operating systems – UNIX/Linux and Windows
Highly skilled in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP, etc)
Understanding of Database structures and database administration principles
Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction
Strong executor and problem solver in production environments
Fluency in written and spoken English.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Anthology Inc Website LinkedIn All Job Openings 1001 - 5000 employees 💰 Venture Round on 2023-01 Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com. Senior Software Engineer, Support Job not on LinkedIn 🔥 6 minutes ago 🇺🇸 United States – Remote 💵 $95.6k - $119.5k / year ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer 🦅 H1B Visa Sponsor AWS Azure Cloud Distributed Systems J2EE Java JavaScript Linux React SOAP Unix Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide multi-level database troubleshooting and technical support to Client Support staff.
Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors.
Work closely with Product Development and implementation teams to resolve client issues.
Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution.
Address software defects and advanced customer issues with timely resolutions.
Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues.
Independently handle severity 1/severity 2 incidents.
Debug complex distributed systems issues.
Improve system reliability (not just react).
Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas. 🎯 Requirements
Bachelor’s degree and/or relevant work experience
At least 5 years of experience in software development or equivalent support experience
Hands-on experience with incident management and debugging live systems
Familiarity with Observability (logs, metrics, traces), Root Cause Analysis (RCA) for CI/CD systems
Cloud platforms (Azure, AWS, etc.)
Excellent analytical and problem-solving skills
Excellent interpersonal skills and ability to work in teams
Exceptional listening, written and oral communication skills
Highly skilled in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat)
Highly skilled with multiple computer operating systems – UNIX/Linux and Windows
Highly skilled in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP, etc)
Understanding of Database structures and database administration principles
Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction
Strong executor and problem solver in production environments
Fluency in written and spoken English. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Software Engineer – Full Stack 🔥 9 minutes ago MaRe Head Spa System 1 - 10 💄 Beauty 🔧 Hardware 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Software Engineer developing full-stack solutions for MaRe, redefining head care industry technology. Leading product lifecycle and collaborating with business stakeholders in a remote environment. 🇺🇸 United States – Remote 💵 $60k - $80k / year ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer AWS Docker Linux React Senior Software Engineer – Support 🔥 19 minutes ago Anthology Careers 1 - 10 👥 HR Tech 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Senior Software Engineer focused on supporting Blackboard's LMS. Collaborating across teams to resolve technical issues and enhance system reliability in a remote capacity. 🇺🇸 United States – Remote 💵 $95.6k - $119.5k / year ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer AWS Azure Cloud Distributed Systems J2EE Java JavaScript Linux React SOAP Unix AI Product Engineer 🔥 5 hours ago Emagine IT, Inc. 51 - 200 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings AI Product Engineer responsible for shaping product development at Emagine IT. Engaging with users and building features across the product stack in a fully remote capacity. 🇺🇸 United States – Remote 💰 Private Equity Round on 2018-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💻 Full-stack Engineer Django Flask Python React TypeScript Software Engineer 🔥 6 hours ago VSolvit 201 - 500 🔒 Cybersecurity Website LinkedIn All Job Openings Software Engineer implementing features to deliver high-quality solutions for DoD applications at VSolvit. Focused on modern frameworks, Agile cycles, and collaboration with teams. 🇺🇸 United States – Remote 💵 $100k - $145k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💻 Full-stack Engineer 🦅 H1B Visa Sponsor Cloud Senior Software Engineer 🔥 6 hours ago Happy Returns, a UPS Company 51 - 200 🛍️ eCommerce 🛒 Retail Website LinkedIn All Job Openings Senior Software Engineer developing systems for efficient returns solutions at Happy Returns. Leading technical projects and mentoring engineers while ensuring platform reliability and performance. 🇺🇸 United States – Remote 💵 $175k - $220k / year ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer Postgres React TypeScript Go View More Full-stack Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

database troubleshootingtechnical supportfault reproductionroot cause analysisincident managementdebuggingsoftware engineering principlesdatabase designweb application developmentweb technologies

Soft Skills

analytical skillsproblem-solving skillsinterpersonal skillsteam collaborationlistening skillswritten communicationoral communicationexecutionadaptabilitycustomer service