Customer Success Manager

Anthology Inc

Customer Success Manager ensuring customers see value from Blackboard products and services. Focus on relationship building, engagement, and driving customer satisfaction throughout their journey.

Posted 6/22/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $79,000 - $93,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure that customers see value throughout their Blackboard journey
Develop and implement account engagements to ensure business objectives are met
Execute prescriptive playbooks based on customer need
Conduct partnership reviews with customers
Drive customer engagement and promote participation in events
Connect customers with best practice resources and assist with challenges
Act as an information conduit from Blackboard and the industry to customers

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
At least 5 years of related experience in Higher Education, Customer Experience, Customer Success, and/or Education Technology
Strong customer-service focus and ability to communicate with empathy
Excellent oral and written communication skills
Strong project management skills
Proven track record of success in managing accounts
Proficiency with CRM and/or customer success software
1+ years of experience working in the Blackboard LMS or with Blackboard customers
Fluency in written and spoken English

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer successaccount managementCRM softwareBlackboard LMS

Soft Skills

customer-service focuscommunicationempathyoral communicationwritten communication

Certifications

Bachelor's degree