Technical Strategist

Anthology Inc

Customer Success Manager Technical Strategist ensuring technical success of Blackboard clients. Providing expertise and support for Blackboard platforms in higher education environments.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $79,000 - $93,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a post-sale technical advisor for assigned book of Blackboard customers
Provide deep technical and systems expertise across Blackboard Learn and related platforms
Lead and support customer engagements that require advanced technical knowledge
Support technical projects and initiatives
Assist with complex support escalations and known-issue reviews
Translate product releases, technical changes, and known issues into clear guidance for customers

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
A minimum of 6 years of technical hands-on experience administering, managing, and/or supporting Blackboard or comparable Learning management system
Excellent interpersonal skills
Professional demeanor and executive presence
Ability to handle difficult situations with autonomy
Exceptional communicator
Strong project management and process development skills
Tech savvy, conversant with external platforms related to Blackboard products

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical expertisesystems expertisetechnical supportproject managementprocess developmentadministrationmanagementsupportingescalation handlingproduct release translation

Soft Skills

interpersonal skillsprofessional demeanorexecutive presenceautonomycommunicationproblem-solvingcustomer engagementleadershipadaptabilitycollaboration

Certifications

Bachelor's degree