Amynta Group

Vice President

• Focus on growing new business and increasing market penetration
• Manage existing and future relationships in the assigned territory
• Drive the development of new AAGI business with overall responsibility for customer relationships and account planning
• Craft and implement strategies for closing new business and increasing market share
• Responsible for the penetration and growth of AAGI product lines
• Act as key contact while leading the effort to grow new business by building relationships with key agents and dealership personnel
• Develop and maintain a relationship plan for all prospective accounts
• Arrange and participate in personal client visits with agents or dealership personnel
• Be engaged in all new business account kickoffs to promote sales tools
• Stay informed of business opportunities, market trends, and competitive activity
• Represent AAGI at trade association meetings and seminars as required
• Manage Region’s Sales-Force Pipeline and ensure sales database accuracy
• Develop and maintain an ongoing sales plan of action

Regional Vice President

General

• Underwrite, manage, and service a renewal book, producing new business in accordance with business unit goals
• Develop and manage underwriting strategies for complex accounts and targets within your portfolio of accounts
• Exercise discretion and self-directed judgment in analyzing and evaluating risk, participating in roundtable discussions on risk assessment, and providing mentorship and leadership to peers
• Identify and drive new product development opportunities effectively
• Build and enhance relationships with brokers and clients, identifying and establishing new distribution relationships
• Cultivate key broker relationships to maintain a steady stream of business within our underwriting appetite
• Maintain awareness of claims activity, supporting and providing input on settlement of claims
• Assist with the development and periodic review of the portfolio written from all offices
• Support the business planning and forecasting process, monitoring financial exposure and premium income within outlined limits and territories by class of business
• Ensure all underwriting activities comply with company underwriting guidelines, regulatory requirements, and internal policies
• Maintain accurate records and documentation in accordance with company standards
• Participate in and/or provide training opportunities to expand technical underwriting knowledge

Senior Contingency Underwriter

Customer Support

• Provide routine customer service and policy support to agents and carriers
• Communicate with agents and carriers via phone, chats, emails
• Research, resolve, and communicate customer inquiries
• Maintain a working knowledge of products, services, and promotions
• Review and process applications and other documentation
• Accurately record all customer interactions and transactions

Customer Service Representative I

Business Operations

• Develop, implement, and maintain a comprehensive compliance management program
• Establish an audit framework and update and create compliance policies and procedures
• Monitor and report on compliance performance and program health
• Facilitate and manage vendor, state, and client audits
• Conduct routine compliance risk assessments, business analysis and implement corrective action plans to address identified gaps
• Conduct audits of privacy compliance and security on a quarterly basis
• Ensure vendors meet audit compliance and performance standards
• Analyze contracts to ensure adherence to client requirements and regulatory standards
• Assist in drafting and negotiating contracts and other legal agreements, ensuring compliance with applicable laws and organizational policies for compliance
• Oversee the organization’s SOC I and II compliance program, ensuring alignment with industry standards and client expectations
• Develop and implement processes to maintain SOC II certification
• Interpret changing regulations, laws, and industry best practices
• Provide guidance on compliance risks associated with current projects and develop mitigation strategies
• Partner with business management and key stakeholders to understand and communicate compliance requirements
• Assist in compliance training for internal departments and organizational leadership
• Respond to state and client inquiries regarding the compliance program and initiatives
• Perform other duties as assigned to support organizational goals

Senior Manager, Business Operations Compliance

Account Executive

• Bring on new business as part of the sales team

• Process requests for title documents received via email and phone
• Respond professionally and accurately to client inquiries
• Interact with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
• Maintain various client requirements and act accordingly for multiple clients at one time
• Complete various title transactions within the full title management scope
• Review account and title histories and provide thorough updates to clients including title status, password resets, billing questions
• Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing

Customer Service Representative

• Lead the GL team
• Oversee financial operations
• Collaborate with carriers and partners

Vice President, GL

• The Senior Production Underwriter is responsible for underwriting and marketing accounts throughout approved states/territories
• Production underwriter owns the results of their book of business and will be compensated on annual and long term profitability
• A production underwriter maintains balance between distribution and risk selection to drive profitable growth
• A production underwriter understands how their book fits in to the broader portfolio strategy
• A production underwriter has agent/broker relationships
• Engage in activities to generate submissions
• Maintain and lead the relationship with their assigned agents
• Engage in activities to close accounts
• Work with key internal stakeholders to develop and maintain product-specific business development plans identifying, segmenting, detailing and evaluating potential broker and agent prospects, and executing such plan to ensure that Amynta generates targeted levels of growth and ‘hit’ ratios in this market
• Lead in the education of the broker market on the products in a way that creates a need to buy, highlights our competitive differentiation, illustrates the need for service led products to grow the brand and facilitate the placement of new business
• Raise the profile of Amynta Dealer Solutions within the broker community increasing the strength of relationships within the broker market to achieve a highly productive level of consistent, strong producer relationships over time
• Track metrics around broker engagements maintaining actions and follow ups from visits and share client and broker feedback on product with key stakeholders in a structured manner
• Ensure we remain front of mind of brokers by planning and engaging in regular virtual/face-to-face meetings while acting as a contact point for broker queries and product education engaging in appropriate communication via social media
• Develop and underwrite a profitable portfolio in support of business plans
• Structure tailor-made solutions by considering the team underwriting parameters and underwriting exposures leveraging underwriting knowledge and experience to win new business and retain existing
• Monitor premiums, costs and claims ratios per contract and take corrective measures if necessary to ensure long term profitability at account level
• Evaluate appropriate risk premium by considering the risk costs, reinsurance cessions, capital exposure as well as the underwriting and general administration costs to ensure profitability
• Comply with underwriting control standards for business written through delegated authority

Senior Production Underwriter

• Develop new business, manage assigned agencies, and select advantageous risks
• Represent the Amynta Group and meet with identified insurance agencies
• Work with the underwriting department to analyze financial risk of applicants
• Monitor loss ratios for Carriers and Agents and take corrective action
• Regularly make marketing presentations to prospective clients
• Manage and develop agent performance and the book of business
• Analyze information in insurance applications, supplemental reports, studies, and data

Production Underwriter

Business Development Rep

• Engage with customers via telephone, email, chat, webinars and tradeshows.
• Build relationships to increase sales while providing a superior customer experience.
• Engage in superior customer service with all internal team members and external customers.
• Maintains client relationships through regular contact and customer service.
• Makes contacts with potential clients to create new business opportunities.
• Educates clients on new technologies available to them.
• Keeps up with changes in client environments.
• Understands all of the company’s service offerings and clearly communicates them to clients and prospective clients.
• Attends trade shows, seminars, conferences and industry training programs.
• Reads publications regarding emerging markets and trends in technology.
• Recommends short-term and long-term strategies for business expansion through new product lines or enhanced marketing techniques.
• Assists with development of brochures and other marketing literature.
• Assists with website content.
• Establishes and maintains knowledge of products and service offerings.
• Analyzes corporate data to identify trends.
• Coordinates with other associates to increase sales.
• Makes sales calls and follows up.
• Generates sales reports and analyzes numbers.
• Schedules meetings and presentations.
• Assists with or conducts presentations for prospective clients.
• Keeps account & contact database updated.
• Participates in continuing education courses to stay abreast of technology and trends pertinent to the industry.

Business Development Specialist

Sales

• Assist in the develop of regional sales strategies to meet or exceed revenue objectives within their market through agency partnerships and direct sales.
• Establish and maintain relationships with key partners (agents), clients, and nonprofit industry stakeholders.
• Assist agency partners with sales and marketing of Unemployment Insurance (UI) Programs and ancillary products to help them expand their books of business in the nonprofit sector.
• Assist agency partners at point of sale from data collection through underwriting process to sales presentation to client onboarding.
• Support existing and new clients within UI Programs with and customer issues up to and through the renewal process.
• Collaborate with marketing, Third Party Administrators, and operations teams to support sales and client relation initiatives.
• Present webinars and in person sessions to individuals and groups as needed.
• Attend client meetings or events, agent trainings or events, and conferences both local and national as needed.
• Travel will be required up to but not limited to 30% of the time.

Regional Sales Associate

Inside Sales

• Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion.
• Assists consumers by providing highest level of customer service; remains professional and polite at all times.
• Attends to clients’ needs by producing binders, certificates, policies, endorsements, and other related items.
• Label workflows for effective documentation management.
• Serves as a mentor to new hires or other staff, which may include providing direction and training.
• Performs other duties as assigned.

CSR, Inside Sales, Commercial Insurance

• Provide routine customer service and policy support to agents and carriers
• Communicate with agents and carriers via multiple channels
• Research and resolve customer inquiries according to service standards
• Maintain working knowledge of products, services, and promotions
• Review and process applications and documentation for policy issuance
• Organize and maintain policy files
• Collaborate with team and cross-functional partners to ensure timely work completion

Customer Service Representative, Commercial Auto Insurance

• Provide a range of customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment
• Answer incoming phone calls with a positive and service-oriented attitude
• Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
• Maintain a continual working knowledge of our client’s products, services, and promotions
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
• Research, resolve and communicates information back to the customer in a clear and educated manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Complete a variety of forms and documents based on guidelines
• Document all customer information, communications, and sales in CRM system
• Review and process applications, binders and other documents required for policy issuance
• Process policy endorsements, additional insureds, inspection changes and other requested policy changes
• Organize policy files for proper documentation management
• Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
• Other responsibilities as assigned

• Serve as the bridge between frontline support and management
• Recommend workflow improvements
• Update department policies

Regional Vice President

Senior Contingency Underwriter

Customer Service Representative I

Senior Manager, Business Operations Compliance

Account Executive

Customer Service Representative

Vice President, GL

Senior Production Underwriter

Production Underwriter

Business Development Specialist

Regional Sales Associate

CSR, Inside Sales, Commercial Insurance

Customer Service Representative, Commercial Auto Insurance

Customer Service Representative

Customer Service Lead