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Customer Service Lead
Amynta GroupCustomer Service Lead serving as a bridge between frontline support and management. Overseeing operations, mentoring team members, and resolving customer issues at Amynta Group.
About the role
Key responsibilities & impact- Serve as the bridge between frontline support and management
- Recommend workflow improvements
- Update department policies
Requirements
What you’ll need- Oversee daily operations of customer service team
- Mentor team members
- Resolve escalated customer issues
- Train and onboard customer service representatives
- Monitor team metrics
- Handle complex customer complaints
Benefits
Comp & perks- Equal Employment Opportunity policy
- Reasonable accommodation for applicants with disabilities
ATS Keywords
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Soft Skills
mentoringteam leadershipconflict resolutiontrainingonboardingworkflow improvementcustomer servicecommunicationproblem-solvingmonitoring