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Amynta Group

Customer Service Lead

Amynta Group

Customer Service Lead serving as a bridge between frontline support and management. Overseeing operations, mentoring team members, and resolving customer issues at Amynta Group.

Posted 6/12/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact
  • Serve as the bridge between frontline support and management
  • Recommend workflow improvements
  • Update department policies

Requirements

What you’ll need
  • Oversee daily operations of customer service team
  • Mentor team members
  • Resolve escalated customer issues
  • Train and onboard customer service representatives
  • Monitor team metrics
  • Handle complex customer complaints

Benefits

Comp & perks
  • Equal Employment Opportunity policy
  • Reasonable accommodation for applicants with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
mentoringteam leadershipconflict resolutiontrainingonboardingworkflow improvementcustomer servicecommunicationproblem-solvingmonitoring