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Customer Service Representative I
Amynta GroupCustomer Service Representative providing support to insurance agents and carriers. Handling inquiries and maintaining strong communication in a remote work environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively communicating with agents and carriers, resolving inquiries, and maintaining knowledge of products and services. Proficient in utilizing Microsoft Office and web-based systems to support routine operations and documentation processes.
Highest-signal resume keywords
Customer ServiceWritten And Verbal CommunicationPolicy EvaluationMicrosoft Office ProficiencyRemote-Ready Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy EvaluationApplication ProcessingCustomer Interaction RecordingTroubleshooting Equipment Issues
Soft Skills
Self-MotivatedOrganized
Tools & Technologies
Microsoft OfficeWeb-Based Systems
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Customer InquiriesAgentsCarriersDocumentation
About the role
Key responsibilities & impact- Provide routine customer service and policy support to agents and carriers
- Communicate with agents and carriers via phone, chats, emails
- Research, resolve, and communicate customer inquiries
- Maintain a working knowledge of products, services, and promotions
- Review and process applications and other documentation
- Accurately record all customer interactions and transactions
Requirements
What you’ll need- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to evaluate policy information and resolve issues
- Proficiency in Microsoft Office and web-based systems
- Remote-ready mindset: self-motivated and organized
- Ability to troubleshoot basic equipment issues
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) with company match
- Paid time off
- Company holidays