American Family Insurance

Engineer

• Participate in on-call rotation, perform incident triage, including determining scope, urgency, and potential impact
• Make recommendations and build automation that enable expeditious remediation
• Proven abilities to learn new technology and processes
• Participate in technology evaluations and re-engineering activities to support continuous improvement
• Provide consistent documentation for design decisions, estimating assumptions, code modules, and performance metrics
• Prepare and participate in platform, code, and documentation walkthroughs
• Collaborate with others regarding effectiveness of systems flow, data usage and manual or automated processes
• Ensure software development meets standards for programming, design, performance, quality, and security
• Identify and recommend areas for improvement in planning, design, development, and testing
• Analyze and interpret performance data such as CPU, Memory, Storage
• Develop and maintain automation run-books for on-prem & cloud environments using tools such as Terraform & Ansible
• Participate in large scale resiliency solutions, data protection and disaster recovery solutions
• Understanding and lifecycle management of enterprise operating systems through golden images, patching, and system hardening
• Own small-to-medium automation tasks within larger projects with guidance from Senior/Lead Engineers

Learning and Development

• Enhance the competencies of individual employees by conducting training programs that boost employee's workplace performance
• Deliver curriculum and learning materials and manage all phases of training interventions
• Report to a Senior Manager in Talent Development
• Develop or oversee the production of instructional materials, aids and manuals
• Direct structured learning experiences and monitor their quality results
• Acclimate new hires to the business and conduct orientation sessions
• Deliver training courses and assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Periodically evaluate ongoing programs to ensure they reflect any changes

Talent Development Specialist

Financial Planning and Analysis

• Produce enterprise financial reporting packages.
• Work with a cross-functional team to maintain a data ecosystem that feeds financial reporting and produce commentary on financial results.
• Build financial models and analyses that support results reporting, including current year results, forecasts & projections and industry data.
• Provide ad-hoc analysis to support business decisions and support management across the organization.
• Assist in the development and maintenance of metrics/scorecards that measure the company's execution of its strategic focus areas.

Senior Financial Analyst – Management Reporting

Product Manager

• Lead the digital/technology product vision, strategy, and operational planning
• Define product strategy and vision and then develop a creative, high-quality, and clear product roadmap
• Integrate usability studies, research and market analyses into product requirements to enhance user satisfaction
• Identify objectives and key results and analyzes customer feedback and usage metrics to recognize key pain points and opportunities to address
• Gather information and data to guide build-buy-partner options to solve customer problems
• Serve as the “translator” for both the customer and market, as well as internal stakeholders
• Understand how and when to leverage design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer
• Prioritize initiatives and get commitments from internal stakeholders using excellent communication and negotiation skills
• Mentor and assist in the development of members of the team

Lead Digital and Technology Product Manager

Actuary

• Perform most complex analyses for the full range of actuarial activities related to Reinsurance pricing and analysis
• Build complex models and projections to help the business to create sound pricing and appropriate risk-adjusted returns on capital
• Build forecasts and models for reinsurance
• Be a subject matter expert and consultant to partners throughout the organization
• Present recommendations regarding the development or effectiveness of multiple strategies
• Develop relationships with important partners and provide insights and solutions to address specific business concerns
• Explore new concepts, statistical models, and data sources to provide solutions for the business
• May contribute to all aspects of pricing, lead the recurring process, facilitate the pricing strategy, and help develop pricing for new products and rating structures
• Monitor industry and competitor trends to determine potential impact to actuarial strategies and solutions
• Analyze the profitability of assumed property & casualty treaty reinsurance opportunities
• Maintain a portfolio analytics framework, ensuring consistent analytical standards for evaluating assumed reinsurance opportunities
• Create a collaborative, performance-driven work environment by promoting trust, transparency, and inclusion
• Collaborate with Underwriting and the rest of the Pricing & Analytics team to help with submissions and potential deals

Reinsurance Assistant Actuary

Risk

• Executes assumed reinsurance catastrophe risk management tasks and projects
• Will lead and design projects and solutions to solve assumed reinsurance catastrophe risk business problems
• Propose solutions to business questions and monitor progress of projects
• Report to the Head of Reinsurance Pricing & Analytics, AmFamRe
• Performs assumed reinsurance catastrophe modeling analyses using catastrophe modeling software
• Communicates key model fundamentals to peers and other functions
• Develops analytical tools, reports, and data to understand impacts of natural disasters to the business
• Partners with team members to provide catastrophe related insights and recommendations
• Supports live catastrophe event response with exposure summaries and loss estimates

Senior CAT Risk Analyst – Home

Claims Specialist

• Work in the field and report to the Property Claim Manager, handling homeowner property field claims in the Chicagoland area.
• Spend 80% of your time working in the field, directly interacting with customers.
• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identify complex issues and seek assistance as needed.
• Handle claims on a good faith basis.
• Conduct on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, make appropriate decisions and close file as needed.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
• Proactively provide all parties with claim process and status as appropriate; answer questions or redirect to other areas.
• Complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Property Field Claims Adjuster

Attorney

• Provide primary direction for the defense and legal strategy for litigation commenced against the company.
• Supervise outside counsel to assure the representation of the company is of a scope and quality appropriate to the nature of each case and is observing the applicable rules of professional conduct for attorneys.
• Lead a team of Litigation professionals including attorneys and litigation adjusters responsible for managing challenging enterprise claims litigation.
• Oversee and manage the performance and outcomes of a portfolio of high complexity and high severity claims litigation.
• Assure efficient management of litigation expenses and driving favorable loss outcomes.
• Use data to improve litigation outcomes including monitoring KPI's, and trend analyzation in severity, trial outcomes, cycle times and legal expenses.
• Collaborate with panel and staff counsel as appropriate while driving resolution strategies that balance customer, financial and reputational considerations.
• Oversee trial readiness and selection of matters appreciate for trial within the complex litigation team and monitor emerging legal and litigation trends and share key insights with team.
• Attract, develop, and retain a highly engaged team that contributes to overall success of the enterprise and escalate any significant matters to executive leadership.
• Communicate and support organizational mission, vision, values, policies and practices.
• Oversee the representation or represent the corporation in administrative forums and court on behalf of the corporation.

Legal Complex Litigation Director

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Property Field Claims Adjuster, Northwest Indiana

Backend Engineer

• analyze high level system specifications, system requirements and/or use cases
• convert information into low level specifications and system design plan
• understand and identify system dependencies
• provide documentation for design decisions, estimating assumptions, code modules, and performance metrics
• define, conduct, and/or participate in testing (i.e. unit, system integration)
• prepare, lead and/or participate in development walkthroughs
• collaborate regarding effectiveness of systems flow, data usage, and manual or automated processes
• ensure software development meets standards for programming, design, performance, quality, and security

Senior Java Engineer

Consultant

• Support the advancement of AmFam Group’s strategy by strengthening culture, belonging, and leader capability.
• Help embed inclusive practices into leadership, workforce decisions, BRG governance, and change efforts.
• Provide expertise and execution support in culture and belonging programs, leader enablement, BRG governance, and inclusive talent practices.
• Lead and participate in integrated teams across the areas of research, strategy and operations.
• Conduct research in support of long-term strategies and objectives.
• Leverage research, trends, best practices, and societal and community insights to guide the department leadership team.
• Guide leadership through scenario analysis and opportunity identification.
• Articulate strategic assumptions and prioritize and communicate them to division leadership.
• Serve as people and program data strategy partner utilizing reporting, metrics and scorecards.
• Build trust and rapport with leadership, enabling and improving strategy development and execution.
• Lead the team in translating the divisional strategy into a comprehensive framework of initiatives.

Inclusive Excellence Consultant

Customer Support

• Accountable for the implementation and support of homeowner insurance products.
• Manage defect management and prioritization, and system support and quality control.
• Support product management strategy and product development lifecycle.
• Collaborate with cross-functional teams on new product implementation.

Senior Product Implementation & Support Specialist

• Handle homeowner property field claims in Baltimore, MD
• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, and other adjusters
• Identify complex issues and seek assistance as needed
• Handle claims on a good faith basis
• Conduct on-site inspections when needed, evaluate damages, and handle claim negotiations
• Respond to customer inquiries, make appropriate decisions, and close files as needed
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses

Compliance

• Ensure that Home, Auto, or Commercial Lines products and operational guidelines comply with applicable laws and regulations
• Partner on complex, cross-divisional initiatives to assess compliance impacts of products and operational activities
• Create communications and reporting to improve compliance awareness
• Work with process and product owners to remediate and track compliance fixes
• Collaborate across the organization, including with Legal, Compliance, IT, Partner Management, Operations, and Claims

Senior Business Compliance Specialist

• Leads the prioritization and delivery of service management solutions across cross-functional teams
• Creating and managing backlogs, aligning stakeholders, and driving agile execution
• Ensuring business value, operational efficiency, and customer-focused outcomes
• Collaborates with the Product Manager, Process Owners, and other leadership
• Assures backlogs and deliverables align to service management initiatives
• Promotes visibility of all work, including preparation of supporting artifacts
• Utilizes service management process owners and stakeholders to develop solutions
• Reports on progress toward deliverables and goals, providing transparency to leadership and stakeholders
• Partners with scrum masters and team members to increase operational efficiency

Engineer

Talent Development Specialist

Senior Financial Analyst – Management Reporting

Lead Digital and Technology Product Manager

Reinsurance Assistant Actuary

Senior CAT Risk Analyst – Home

Property Field Claims Adjuster

Legal Complex Litigation Director

Property Field Claims Adjuster, Northwest Indiana

Senior Java Engineer

Inclusive Excellence Consultant

Senior Product Implementation & Support Specialist

Property Field Claims Adjuster

Senior Business Compliance Specialist

Senior Product Owner