American Family Insurance

Data Analyst

• Conduct accurate and timely business analysis and reporting to support and drive business decisions.
• Collaborate with key stakeholders to define key financial and operational metrics.
• Build and maintain models used to project business results; enhance the model where there is business value.
• Ensure analysis and reporting accuracy and integrity; explain performance drivers and provide insights into performance trends.
• Analyze and address data quality issues; test and analyze the impact of system changes to data/reporting infrastructure.
• Develop, test, and deploy automated reporting solutions and automated decision analytics.

Senior Product Data Analyst

Insurance

• Agency Owners operate as independent contractors, representing American Family and its products exclusively
• Responsible for your agency's overall management, sales, and growth
• Hire your team and work with them to meet the strategic business goals you set

Insurance Agency Owner

• Agency Owners operate as independent contractors, representing American Family and its products exclusively
• Responsible for your agency's overall management, sales, and growth
• Hire your team and work with them to meet strategic business goals

• Agency Owners operate as independent contractors, representing American Family and our products exclusively
• Responsible for your agency's overall management, sales, and growth
• Hire your team and work with them to meet aim and design your goals
• Support your customers at your office location where you will be on-site

• Agency Owners operate as independent contractors, representing American Family and our products exclusively
• Be responsible for your agency's overall management, sales, and growth
• Hire your team and work with them to meet aim and design your goals

Email Marketing Manager

• Ability to create and execute thoughtful, creative, and comprehensive email communication strategies for independent agents that align with brand and business objectives.
• Experience translating enterprise priorities into clear, compelling messaging that delivers the brand story, builds connection, and drives action.
• Ability to lead content planning, writing/editing, and message governance across brand storytelling, operational updates, and calls-to-action—ensuring clarity, consistency, and relevance for agents.
• Ability to develop and execute email campaigns that support business goals.
• Experience building audience strategies (segmentation/targeting) and communication journeys/cadences versus one-off sends.
• Proficiency using Salesforce Marketing Cloud (SFMC) to build, QA, schedule, deploy, and report on agent-facing communications.
• Required experience using Litmus to validate rendering/quality and resolve issues prior to deployment.
• Ability to track and report results and translate performance into improvements.
• Strong ability to partner across teams to align messaging, reduce communication noise, and deliver a consistent agent experience.
• Strong editorial and workflow management skills for complex programs.

Lead Marketing Consultant – Email Marketing

Claims Specialist

• Investigates origin and cause of high exposure claims
• Check for prior claims and recognize environmental exposures
• Handle claims on a good faith basis
• Conduct on-site inspections and evaluate damages
• Interprets and determines policies and applies to all parties for assigned losses
• Serves as a mentor and subject matter expert for less experienced adjusters

Large Loss Property Field Claims Adjuster

Operations

• Provide strategic and operational insights to Technology senior leadership.
• Establish and run the execution operating system for the technology organization (insurance platforms, digital platforms, and infrastructure).
• Turn leadership direction into disciplined planning, governance, repeatable and predictable execution, and performance visibility across a complex, multi-platform environment.
• Act as a force multiplier for leadership to increase execution velocity.
• Ensure thoughtfulness, transparency, and accountability across multi-platform environments.
• Report to the Director, IT Program Management.
• Oversee and improve the Insurance Platforms operating system (pace, governance forums, artifacts, and scorecards).
• Produce executive-level reporting that ties investments to outcomes and business impacts.
• Identify opportunities to reduce complexity, cost, and operational inefficiency across platforms.

Lead, Technology Portfolio Operations – Insurance Platforms

• Investigates origin and cause of claims by contacting the appropriate parties
• Identifies complex issues and seeks assistance as needed
• Handles claims on a good faith basis
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations
• Responds to customer inquiries, makes appropriate decisions, and closes file as needed
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages
• Makes independent decisions and self-supervises most files
• Proactively provides all parties with claim process and status as appropriate
• Serves as a mentor and subject matter expert for less experienced adjusters

Senior Property Field Claims Adjuster

• You will be on the phone talking calls on average between 50-60 calls a day.
• Provides customer policy activities for new business, renewal policies, billing and policy changes for insurance or brokerage products.
• Researches complex inquiries from customers or agents.
• Mentors others and resolves complex issues.
• Assists with special projects, system testing, and on-the-job training as needed.

Life Insurance Customer Representative

Product Manager

• monitors and analyzes the performance of the product lines, agent, or book of business
• evaluates profit factors and conducts analysis of performance data to provides product strategy recommendations relating to profit, growth, retention, and overall book of business
• develops and maintains effective working relationships with other lines to identify product gaps and opportunities
• researches and develops concepts for complex new or enhanced products and/or services
• works with partners in pricing/actuarial, claims, etc. to ensure product compliance and financial viability
• prepares contract language, develops initial underwriting guidelines and standards, and oversees development of new predictive analytics including pricing models and other predictive models
• serves as subject matter expert in development of contract language and/or underwriting guidelines
• produces detailed competitive research and analysis for personal lines products using a variety of information sources and tools to support decision making
• provides expertise regarding how competitor actions and industry trends influences personal lines ability to meet corporate and divisional objectives

Senior Life Product Management Specialist

• Provide analytics services to the business across the digital sales and servicing customer journeys.
• Develop new insights and understand our performance based on data and statistical methods.
• Analyze results, external market dynamics, and other data sources to assess trends and develop applicable insights to management.
• Work with partners in the development and delivery of key digital performance analysis and reporting.
• Build and maintain various models used to project business results; enhance the models where there is value in adjusting.
• Ensure analysis and reporting accuracy and integrity and explain performance drivers and provide insights into performance trends.
• Communicate findings to multiple stakeholders and leadership with recommendations for actions to address business changes, trends, and issues.
• Evaluate, design, test and maintain data/analytics systems and make recommendations for new tools and system enhancements.

Lead Digital Data Analyst

Consultant

• Provide technical direction on complex claims
• Drive consistent, high-quality outcomes
• Support the development of others through coaching and guidance
• Partner closely with claims leaders and cross-functional stakeholders to resolve challenging cases
• Identify trends, and recommend improvements to processes and best practices

Complex Claims Consultant

Product Analyst

• Manage the technical aspects of Personal Lines Insurance product development
• Contribute to the broader enterprise strategy through informed insights
• Focus on developing new or enhanced insurance products
• Identify potential markets and create strategic plans for market entry
• Manage the product development lifecycle
• Improve insurance products to increase profitability and growth
• Monitor performance, including customer and agent satisfaction and financial benefits realization
• Report to Senior Manager, Product

Insurance Product Analyst, New Product Development

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.