Property Field Claims Adjuster

American Family Insurance

Field Claims Adjuster managing homeowner property claims in the Chicagoland area. Directly interacting with customers and investigating claims in the field 80% of the time.

Posted 6/17/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

About the role

Key responsibilities & impact

Work in the field and report to the Property Claim Manager, handling homeowner property field claims in the Chicagoland area.
Spend 80% of your time working in the field, directly interacting with customers.
Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Identify complex issues and seek assistance as needed.
Handle claims on a good faith basis.
Conduct on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, public adjusters.
Respond to customer inquiries, make appropriate decisions and close file as needed.
Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
Proactively provide all parties with claim process and status as appropriate; answer questions or redirect to other areas.
Complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Familiarity and experience with Xactimate.
Valid driver's license required plus an acceptable driving record. Obtain state specific property casualty claims licensing as required.
Up to 50% travel, catastrophe duty up to 75% as applicable.

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlinginvestigationnegotiationpolicy interpretationdamage evaluationcustomer servicemulti-line claimscasualty coveragesclaim process knowledgeXactimate

Soft Skills

customer-driven solutionsproblem-solvingcommunicationdecision-makinginterpersonal skillsorganizational skillsproactive approachteam collaborationadaptabilityattention to detail

Certifications

property casualty claims licensingvalid driver's license