American Family Insurance

Account Executive

• Quotes and sells insurance products to new and current customer.
• Advises prospects on appropriate insurance coverage and options relative to prospect circumstances and meeting the needs of the customer.
• Runs reports from various systems to verify accuracy of information provided by potential insured regarding insurance and driving history.
• Explains coverage and payment options to the customer.
• Responsible for outbound follow up on unsold internet leads which may have a likelihood of purchasing.
• Services existing customer policies as required including policy changes when customer service is not available.
• Follows up on underwriting department requests to ensure policy underwriting adherence and improve retention.
• Attends sales meetings, seminars or educational activities to stay current with market trends, regulations and maintain state licensing.

Inside Sales Representative – Property & Casualty, Home

Data Analyst

• Lead variance and root-cause analyses to explain changes in claims performance metrics (volume, severity, cycle times, KPIs)
• Build and maintain models that quantify business impact of operational initiatives, vendor performance, and process changes
• Develop forecasts to support planning and resource allocation decisions
• Partner with Claims leadership as a trusted analytical advisor; translate complex findings into clear, compelling narratives that drive action
• Support internal business partners (Loss Reserving, Product Management, Pricing) with claims data expertise and ad-hoc analysis
• Collaborate with Data Engineering teams to ensure data quality, pipeline integrity, and alignment between business needs and technical solutions
• Mentor fellow analysts and contribute to a culture of curiosity, continuous learning, and knowledge sharing
• Proactively explore emerging tools and techniques, including AI-assisted workflows, to improve team efficiency and analytical depth
• Follow and curate industry data to understand internal performance relative to industry benchmarks or trends

Lead Data Analyst – Hybrid

Sales

• Support and uphold the role of agency business owners as independent business owners.
• Ensure that agency business owners understand and make the connection between the corporate strategy and their practices and results; consider both corporate and agency needs when determining priorities.
• Provide guidance to agency business owners and staff by exhibiting influence and expertise.
• Coach and advise agency business owners on sales results and execution of the state sales plan.
• Assist agency business owners in understanding the profit of the district, while preserving the agency business owners' right to control the manner and means by which they sell insurance and otherwise run their own businesses.
• Manage company programs for the district as they pertain to individual independent agency business owners.
• Assist agency business owners as independent contractors in targeting and prioritizing the best sales activities and opportunities for them in their market and individual situation.
• Provide business expertise to agency business owners to assist them in ensuring the successful operation of their businesses.
• Sources and selects agency business owners to fill openings.
• Build relationship with agency business owners and staff, respecting their role as owners of their own businesses.

Sales District Leader – Southwest Missouri

Recruitment

• You'll work side-by-side with our recruiters and hiring managers, juggling interviews, wrangling logistics, and keeping everything running like a well-oiled machine
• You'll be the conductor for background checks, ALTA testing, and relocation adventures, ensuring every detail is handled with flair
• Manage complex interview logistics, including panel scheduling, calendar management, candidate communications, and interview scheduling
• Support candidate interview logistics by sharing travel information and handling interview expense reimbursement submissions, ensuring a smooth and positive candidate experience
• Manage the background check (BGC) and Motor Vehicle (MVR) process after initiation, tracking status, timelines, and completion
• Initiate ALTA tests for candidates, monitor completion, record results in Workday, and communicate outcomes to recruiters and hiring managers
• Process hires in Workday by reviewing and validating required data throughout the hiring workflow to ensure accuracy and compliance
• Provide candidates with first-day details and onboarding instructions to facilitate completion of onboarding documentation
• Enter and maintain Cartus relocation details in Workday following hire completion
• Coordinate and process high-volume group interviews and large-scale hiring projects, ensuring accurate scheduling, communication, and Workday hire processing

Talent Acquisition Coordinator

Executive Assistant

• Coordinate the daily administrative aspects of the Digital Platforms and Technology departments.
• Maintain effective and confidential working relationships with department leaders and their staff.
• Manage an extremely active calendar of appointments and complete expense reports.
• Prepare correspondence and arrange complex travel plans.
• Schedule and coordinate meetings and follow up on incoming issues and concerns.

Digital Platforms and Technology Executive Assistant

• Conduct 50 outbound calls a day to appointed retail agents to guide new opportunities in, convert leads into submissions and turn quotes into bind orders
• Weekly reporting of sales calls and results is expected
• Assist agents/agent staff on quoting platforms, services, carrier information, and general procedures
• Improve daily submissions goals and communicate information to relevant teams to maximize opportunities
• Review web and phone quoting activity to spot trends positive and negative and address trends with customers and team
• Establish an active relationship with Regional Sales Manager and discuss tactics including training, sales issues and follow up
• Escalate more complex issues to appropriate subject matter area expert
• May be asked to develop role specific standard work processes for team, mentor team members and provides project support
• May complete other assignments or participate in projects based on skills, achievements, or experience
• Pursue continuing education and insurance designations/licenses as outlined in the training plan. This will require self-study

Entry Level Inside Sales Representative – Sales/Marketing

Financial Planning and Analysis

• Conduct project finance analysis to help a unique area of the business determine which projects are most accretive to the organization and align with enterprise strategy
• Partner with a unique area of the business to forecast budgets for all expenses and estimate the timing and magnitude of expected benefits
• Prepare and deliver regular reporting, including variance analysis, on project financials and performance metrics
• Collaborate with cross-functional teams to gather data, validate assumptions, and ensure alignment with financial objectives
• Support ad hoc financial analysis and special projects as needed
• Synthesize financial information and communicate insights to both finance and non-finance audiences
• Proactively solve problems in a dynamic, fast-paced environment
• Demonstrate a commitment to accuracy, attention to detail, and continuous improvement

Financial Analyst

• Provides various advanced analytics services to Internal Audit (IA) in both the execution of audit engagements and innovation to help IA define and realize the future.
• Builds, deploys, trains and maintains anomalies models.
• Analyzes business results, external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management.
• Reports to a Director, Internal Audit Professional Practices and Quality.
• Manipulates and investigates large and complex datasets, formulates data requirements and model specifications needed for development.
• Explores data using a variety of advanced statistical techniques to deliver audit objectives and continuous monitoring for risk sensing.
• Combines business acumen with mathematical capabilities to build complex predictive models to support IA objectives and processes.
• Serves as statistical expert in consultation to IA, to support design and analysis of business experiments.
• Creates business application and modeling framework for new datasets and discovers insights and relationships from large and complex datasets through investigative research using advanced mathematical and/or statistical techniques.
• Networks, researches and maintains awareness of industry best practices and business strategies, proactively bringing in new and innovative ideas and approaches to develop business solutions.
• May be requested to complete other assignments or participate in projects based upon skills, achievements, or experience.

Principal Data Analyst, Internal Audit

• Conducts accurate and timely business analysis and reporting to support and drive business decisions using statistical modeling and other business analysis tools
• Supports the identification and calculation of key performance metrics and key risk indicators within Internal Audit
• Collaborates with key stakeholders to identify and link key risk indicators at AmFam to the development of the audit plan
• Collaborates closely with Audit Teams to understand objective and scope of each audit engagement
• Identifies key areas and potential control tests where data and analytics can add value
• Leads initiatives to enhance digital and analytical capabilities of audit team members
• Collaborates with team members to integrate analytics into audit practices and foster a culture of continuous learning
• Collaborates with Internal Audit Leadership in the development and delivery of key performance metrics focused on operational excellence within Internal Audit
• Builds and maintains analytics used to project business results or proactively identify fraudulent scenarios
• Refines and enhances the models based on review of results and feedback received from business partners
• Analyzes and addresses data quality issues, tests and analyzes impact of system changes to data/reporting infrastructure
• Develops, tests, and deploys automated continuous auditing and monitoring solutions enabling the enterprise to identify and mitigate risks proactively

Senior Data Analyst, Internal Audit

Artificial Intelligence

• Lead a team of AI Governance specialists to implement American Family's AI Governance strategy
• Manage enterprise-wide AI Governance activities
• Partner with stakeholders in Technology and business to administer AI policies and standards
• Guide the AI Governance team to mature the AI Governance program
• Embed trust, safety, human-centricity, and risk mitigation to ensure responsible use of AI across the enterprise
• Report to the Data and AI Governance Director
• Advance the AI Governance program by reviewing and maturing frameworks and processes to reflect changes in relevant laws/regulations and best practices
• Manage and develop team by setting goals to meet individual and enterprise objectives
• Refine team operations to harden capabilities and improve efficiency
• Oversee training curriculum and socialize responsible AI across the enterprise
• Design and scale technical and process controls to reduce exfiltration of enterprise data
• Conduct and document AI assessments
• Collaborate with Third Party Risk Management to develop and implement effective due diligence of third-party AI
• Organize and partner with the AI Governance Council to ensure AI Governance program remains compliant
• Produce metrics and report on team progress, program maturation, and effectiveness of AI Governance practices

Senior Manager, AI Governance

Analyst

• Design and lead consumer research, focused on digital experiences, channels, and tools
• Translate consumer insights into clear implications that guide digital and CX decisions
• Own and drive the long-term vision and strategy for insights driving the end-to-end customer experience
• Frame, structure, and scope complex business and customer challenges
• Use customer/consumer data and insights, competitor activity, and market trends to guide strategic planning
• Evaluate and develop perspective on transformational customer acquisition, retention, and satisfaction opportunities
• Define, monitor, and champion customer experience metrics and insights investments
• Collaborate with all levels of leadership and management to align priorities
• Partner with product lines, marketing, corporate strategy, and enterprise partners to drive strategic alignment
• Drive consumer influence across the enterprise

Lead Consumer Insights Digital Analyst – Hybrid

Inside Sales Representative – Property and Casualty, Home

Operations

• Provides customer policy or billing activities for new business, renewal policies and policy changes.
• Completes system entry process for new policies or policy changes or billing for multiple systems.
• Researches inquiries from customers or agents.
• Generates letters, correspondence and policy documents as needed.
• May conduct on-the-job training as needed.
• May support call center operations when call demand exceeds forecast or problem escalation requires assistance.
• May be required to complete other assignments or participate in projects based upon skills, achievements, or experience.

Policy Operations Services Representative – Direct

Project Manager

• manages the complete lifecycle of complex initiatives
• maintain rigorous project status reporting, leveraging metrics to track progress and performance
• provide regular updates to leadership, highlighting obstacles and roadblocks impacting project delivery
• proactively identify and address project risks to support achievement of strategic objectives
• optimize allocation of resources across projects to maximize efficiency
• serve as the central point of coordination for cross-functional teams, facilitating effective communication and collaboration
• drive accountability and transparency throughout the project lifecycle
• support operational excellence by ensuring successful execution of I&O initiatives

Senior Technology Project Manager

Claims Specialist

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.