Senior Product Implementation & Support Specialist

American Family Insurance

Senior Product Implementation Specialist responsible for implementing homeowner insurance products at American Family Insurance. Collaborating with cross-functional teams for successful product launch.

Posted 6/16/2026full-timeMadison • Arizona, Colorado, Minnesota, Montana, Wisconsin • 🇺🇸 United StatesSenior💰 $80,000 - $131,000 per yearWebsite

About the role

Key responsibilities & impact

Accountable for the implementation and support of homeowner insurance products.
Manage defect management and prioritization, and system support and quality control.
Support product management strategy and product development lifecycle.
Collaborate with cross-functional teams on new product implementation.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support or service.
Extensive knowledge and understanding of Property and Casualty Insurance product design and underwriting concepts.
Solid knowledge and understanding of market research and marketplace trends in insurance coverage.
Solid knowledge and understanding of project management methodologies, practices, techniques and tools.

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

defect managementquality controlproduct management strategyproduct development lifecycleproject management methodologiesproject management practicesproject management techniquesmarket researchunderwriting concepts

Soft Skills

customer-driven solutionscollaborationcross-functional teamwork