Senior Product Owner

American Family Insurance

Senior Product Owner driving agile execution and prioritization of service management solutions. Collaborating across teams to enhance business value and customer-focused outcomes.

Posted 6/12/2026full-timeMadison • Massachusetts, Wisconsin • 🇺🇸 United StatesSenior💰 $99,000 - $167,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Leads the prioritization and delivery of service management solutions across cross-functional teams
Creating and managing backlogs, aligning stakeholders, and driving agile execution
Ensuring business value, operational efficiency, and customer-focused outcomes
Collaborates with the Product Manager, Process Owners, and other leadership
Assures backlogs and deliverables align to service management initiatives
Promotes visibility of all work, including preparation of supporting artifacts
Utilizes service management process owners and stakeholders to develop solutions
Reports on progress toward deliverables and goals, providing transparency to leadership and stakeholders
Partners with scrum masters and team members to increase operational efficiency

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support or service.
Experience as a Product Owner for a process cross-functional team
Demonstrated experience leading digital/technology products
Extensive knowledge of agile methodologies (Scrum, Kanban, SAFe)
Success at managing data and technology projects, utilizing industry standards and best practices
Knowledge and understanding of service management and ITIL processes and practices, including incident, problem, request, knowledge, service desk, and governance
Experience working with ServiceNow for service management processes
Proficient at using Jira and Confluence

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

agile methodologiesScrumKanbanSAFeservice managementITIL processesincident managementproblem managementrequest managementServiceNow

Soft Skills

leadershipcollaborationstakeholder alignmentcustomer focusoperational efficiencytransparencycommunicationprioritizationbacklog managementdriving execution