American Express

Collections

• Deliver a superior customer experience to Card Members who use American Express for its exclusive benefits and services.
• Support responsible spending by understanding customer profiles and needs, and recommending the most suitable benefits and products while adhering to compliance guidelines.
• Resolve Card Member queries and follow established call conversation models appropriately.
• Provide alternative solutions and apply strong call-handling skills to ensure the best possible outcomes for Card Members.
• Adhere to quality and compliance standards while achieving first-call resolution.
• Make sound decisions and respond effectively to Card Member inquiries.
• Demonstrate excellent verbal communication skills.
• Maintain a strong customer focus, with the ability to resolve issues, handle objections, and manage challenging service situations.
• Exhibit strong interpersonal, communication, and listening skills, with the ability to take ownership and de-escalate situations when required.

Collections Representative

Director

• Serve as the front door for learning consultation, partnering with Business Leaders, Business Unit Learning teams, Colleague Strategic Partners (CSPs), and CEG stakeholders to understand capability needs and identify the right learning solution.
• Consult with stakeholders on learning requests, leveraging existing solutions where possible to reduce duplication and maximize enterprise learning investments while meeting business needs
• Advise stakeholders on the AEMP18 learning vetting process, helping them navigate requirements and prepare submissions.
• Lead enterprise learning intake leveraging automated intake tools and workflows to provide a consistent, efficient experience across the organization.
• Build strong partnerships across Business Unit Learning teams to create a more connected learning ecosystem.
• Manage the Leadership & Learning roadmap by partnering across Leadership & Learning to maintain visibility into priorities, milestones, and dependencies.
• Coordinate team communications, leadership updates, and portfolio reporting.
• Help evolve the Amex U strategy by identifying opportunities based on business priorities, stakeholder feedback, and learning insights.
• Identify opportunities to simplify processes and improve how the team operates.
• Own the AEMP18 learning governance process, partnering with Legal, GABM, CA&C, and other stakeholders to ensure compliance and consistent execution.
• Lead the end-to-end planning, coordination, and facilitation of Learning Forums, including the Executive Learning Steering Committee (quarterly), Learning Working Council (monthly), and International CSP meetings (quarterly)

Director, Learning Enablement – Consulting

Administrative Assistant

• Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones
• Calendar management, including scheduling meetings with various colleagues internally and externally
• Coordinate logistics for meetings, including scheduling of conference rooms and technology support as required
• Preparing, reviewing and processing expense reports, and running expense report approvals, in line with company T&E policy and budget
• Assisting with timekeeping and payroll duties
• Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave
• Handling organization charts and team rosters, onboarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate
• Processing of requisitions and other invoices, ordering supplies and handling ticket requests
• Support special projects and cross-functional initiatives while maintaining a high level of organization, confidentiality, and attention to detail

Executive/Administrative Assistant

Compliance

• Audit Management – Drive and continuously enhance the audit management framework, working collaboratively with key stakeholders on the management of internal and external audits. Oversee the end-to-end lifecycle of internal and external audits, ensuring timely delivery, robust challenge, and accountability of GFCC data.
• Regulatory Interactions – Support regulatory interactions across the EMEA Financial Crimes programme. Coordinate GFCC responses to regulatory exams, audits, and inquiries, ensuring clear, consistent, and well-governed communication.
• Regulatory Reporting – Own and execute delivery of MLRO-related regulatory reporting. Ensure accuracy, completeness, and timeliness by overseeing collaboration with Regulatory Reporting teams, MCOs/LECOs (Market Compliance Officers/Legal Entity Compliance Officers), LOBCO (Line of Business Compliance Officers), and First Line of Defence teams.
• Issue Management – Drive a robust issue management framework covering issue and events. Oversee tracking, reporting, and remediation, holding stakeholders accountable and escalating risks where required.
• Risk Assessments – Steer the delivery of Money Laundering, Sanctions, and Terrorist Financing risk assessments across markets and legal entities. Ensure methodologies are effectively designed and executed in partnership with the Risk Management Office (RMO) and MCOs/LECOs.
• Reporting – Lead the delivery of consistent, high-quality Financial Crimes reporting across regions and legal entities. Ensure reporting provides clear, actionable insights for senior stakeholders and governance forums.
• Data Analysis and Validation – Govern the review, analysis, and validation of complex data sets to support regulatory and internal reporting. Drive improvements in data quality, governance, and control effectiveness.
• Policies and Procedures – Drive consistency across regional policies and procedures to meet regulatory and enterprise expectations. Ensure alignment with evolving regulatory expectations and enterprise standards, driving continuous improvement.
• Effective Challenge and Accountability – Act as a senior governance authority providing effective challenge to both First and Second Line of Defence. Hold stakeholders accountable for risk management practices, ensuring appropriate escalation and resolution of key risks.

Compliance Manager

Product Analyst

• Champion product and marketing operations across the Membership Rewards and Benefits programs within US Corporate Card portfolio’s Platinum, Gold, and Green cards.
• Support product operations such as decommissioning aspects of the Membership Rewards program, managing Operational Risk Events, and onboarding new product functionality.
• Handle marketing blocks, conducting annual reviews of marketing collateral for internal and external partners and clients.
• Assist in executing marketing campaigns to drive Membership Rewards enrollments and engagement.
• Work closely with external agency partners and internal marketing teams to build on product vision and collaborate to identify impactful marketing messaging.

Senior Analyst – Product Management, Corporate Card Membership Rewards

Product Development

• Support the team on critical and innovative projects.
• Own a project contributing to either the launch or evolution of our card, lending, or membership services products.
• Contribute to product vision, strategy, and delivery of our digital products.
• Identify customer needs, build outstanding experiences, and lead teams across the company to launch these products.

Product Development Intern, US Consumer Services

Financial Crime

• Conduct time-sensitive, meticulous initial investigations, analyzing each instance of potential money laundering activity and/or suspicious financial activity across multiple jurisdictions and countries, utilizing a wide variety of research and analytical tools.
• Produce well-written reports detailing and analyzing potentially suspicious activity for review by a secondary reviewer.
• Build strong relationships with strategic partners across the unit to ensure effective coordination of significant investigations.
• Demonstrate a keen attention to detail in investigation, analysis, and writing.
• Collaborate proactively with colleagues in a hybrid work environment to work through investigative roadblocks.
• Support coaching colleagues through peer reviews and quality evaluations of casework as appropriate based on individual capabilities and expertise.

Analyst – Compliance, AML Investigations

Data Engineer

• As a Sr. Big Data Engineer, you'll be responsible for designing and building high performance, and scalable data platforms
• You will be leading team of multiple very enthusiastic and skilled engineers to drive the product development and adoption
• You will be required to effectively collaborate with product teams from business group and understand the product roadmap and vision and translate that into engineering artefacts
• You will work with a variety of teams and individuals, including platform engineers, usecase owners, analytical users to understand their needs and come up with innovative solutions
• You will follow the Amex-way of building engineering products that leads to engineering excellence by adopting DevOps principals

Senior Data Engineer

Business Development Rep

• Drive growth within the SME segment by engaging senior decision-makers in high-quality consultative sales conversations
• Build, manage, and convert a high-quality outbound sales pipeline
• Influence and close senior decision-makers in a competitive environment
• Deliver profitable, sustainable growth for the SME portfolio

Business Development Manager

Risk

• Defining a clear and innovative product vision, creating and executing product roadmap, and communicating thoroughly with stakeholders.
• Support development of next generation software products and solutions to solve risk management needs using latest tools and technologies.
• Collaborate with multiple risk strategy partners, technology teams and other product teams to build & iterate on products that directly impact millions of customers and prospects.
• Manage the implementation of risk products, drive global, reusable & configurable design, prioritization, rationalization/globalization, feature development, testing, integration, and product launch using low-code tools.
• Coordinating calls with cross-functional teams to help define product features, user stories, and business requirements.
• Hosting daily stand-up meetings with technology partners and resolving any issues that arise during development.
• Analyzing data to assess products’ performance and make data-driven decisions regarding the product’s future state.
• Participating in team meetings, planning sessions, building relationships, and gathering insights across business functions.
• Creating decks, product requirement documentation, and status updates for leadership.
• Sharing insights, gathering feedback, and providing recommendations to leaders through presentation or reports.
• Identify, design, and solution reusable/global components within the risk product ecosystem.
• Support discovery of current state product & create a solution to eliminate existing inefficiencies/pain points.
• Analyze end-to-end core product delivery processes to optimize operating models and produce best practice documentation for product development teams.

Campus Undergraduate Summer Internship Program – Product Innovation, Credit & Fraud Risk

• Partnering closely with our Digital Product and Business Unit teams to provide insights which inform product development and marketing investment decisions as well as actionable, insightful analytical solutions to help the leadership team evaluate and drive business performance
• Collaborating extensively with colleagues to design and implement strategies based on statistical, financial and economic analysis
• Providing analytical support to enable billing, revenue growth, profitability and customer experience through diverse projects
• Integrating new data sources and capabilities to drive key business decisions

Campus Undergraduate Summer Internship – Strategy & Analytics, Credit & Fraud Risk

Campus Undergraduate Summer Internship Program – Strategy & Analytics, Credit & Fraud Risk

Underwriter

• Rate and underwrite credit exposures within the assigned region, industry, and business line.
• Conduct fundamental analysis through a thorough review of:
• Business operations
• Financial performance
• Industry and country risk
• Utilize outputs from internal and external rating models to support credit decisions.
• Assess the need for credit extension by evaluating:
• Relationship profitability
• Program structures

Campus Undergraduate Summer Internship - Commercial Rating & Underwriting, Credit & Fraud Risk

General

• We’re looking for an Undergraduate level intern to support the team on critical and innovative projects as a Summer Associate Digital Product Analyst intern.
• The successful candidate will own a project contributing to either the launch or evolution of our digital initiatives.
• This person will chip in to product vision, strategy, and delivery of our digital products and gain invaluable experience as an Associate Product Analyst intern.
• Product Managers at American Express play a central role identifying customer needs, building outstanding experiences, and leading teams across the company to launch digital products.

Digital Product Intern, Summer 2027

Financial Planning and Analysis

• Providing best-in-class analysis and decision support to the Finance organization
• Learning how to articulate decisions clearly and gain buy-in from stakeholders across the business
• Gathering and analyzing information from a wide array of sources; identifying trends and articulating how those trends impact our business
• Obtaining a comprehensive understanding of the business and its needs
• Honing analytical acumen, communication skills, and the ability to tailor complex messages to the appropriate audience
• Participate in other initiatives and support the Controllership organization as assigned.