Amcham-Brasil

Pricing Analyst

• Mapear e prospectar novas empresas de pequeno, médio e grande porte, identificando oportunidades de negócio e expansão da base associativa;
• Qualificar leads e gerenciar o pipeline de vendas, garantindo a evolução das oportunidades ao longo do funil comercial;
• Agendar e conduzir reuniões consultivas com executivos e tomadores de decisão;
• Elaborar propostas comerciais e conduzir negociações, realizando o acompanhamento (follow-up) até o fechamento da associação;
• Desenvolver argumentos de vendas estratégicos, identificando as necessidades de cada empresa e apresentando soluções alinhadas ao ecossistema da Amcham;
• Manter o CRM atualizado e acompanhar indicadores de performance comercial;
• Atuar de forma consultiva e orientada ao relacionamento, proporcionando uma experiência de excelência aos clientes em todas as etapas da jornada.

Analista Comercial Jr

Customer Success Manager

• Develop and enhance CRM strategies and marketing automation focused on engagement, conversion and retention of audiences (members and prospects).
• Plan, execute and analyze automated campaigns and journeys in Microsoft Dynamics (Customer Insights – Journeys), integrating email, events and forms channels.
• Create strategic segments and clusters based on behavior, profile and customer lifecycle.
• Ensure governance and data quality of the contact database, supporting integration between forms, websites and the CRM.
• Monitor and optimize performance indicators (open rates, conversion, NPS, leads and opportunities).
• Support product and regional teams in using the CRM for segmented communication and measurement of results.
• Conduct A/B tests, experiments and performance reports to improve the effectiveness of actions.
• Work in synergy with Acquisition, Customer Success, Creative and Technology teams, ensuring consistency in communications and efficient use of the database.

Senior CRM Analyst

• Mapping and prospecting new B2B clients — small, medium and large companies;
• Lead qualification and creation of the sales pipeline;
• Monitoring the sales funnel;
• Scheduling and conducting meetings;
• Follow-up on negotiations and contracts;
• Strategic development of sales pitches and identification of sales opportunities;
• Customer-focused service.

Junior Sales Analyst

• Apoiar a gestão das demandas operacionais dos clientes Key Account;
• Dar suporte ao acompanhamento da jornada de associação e relacionamento dos clientes;
• Auxiliar na elaboração de propostas comerciais, relatórios, apresentações e materiais executivos;
• Organizar reuniões, cronogramas, atas e follow-ups;
• Registrar informações e acompanhar atividades nos sistemas internos;
• Apoiar a coordenação na interface com outras áreas para garantir a execução das entregas;
• Contribuir para a melhoria contínua dos processos da área.

Estágio Customer Success

• Identify and prospect new B2B clients (small, medium and large enterprises);
• Qualify leads and build a sales pipeline;
• Monitor the sales funnel;
• Schedule and conduct meetings with executives;
• Develop and maintain relationships with companies;
• Follow up on negotiations and contracts;
• Strategically prepare sales arguments and identify sales opportunities;
• Maintain a strong customer-service focus;
• Participate in events, lectures, business lunches and committees.

Senior Commercial Analyst

• Management and relationship oversight of a B2B client portfolio (small, medium, and large companies);
• Management of targets and performance results;
• Conduct follow-ups for renewals;
• Serve member companies, aiming to foster loyalty and satisfaction;
• Map and develop new business opportunities;
• Lead and facilitate meetings;
• Interact with internal departments (events & content, finance, sponsorship, etc.);
• Active participation in events, committees, and seminars;
• Continuous improvement of Customer Success processes.

Mid-level Customer Success Analyst

• Gerenciar uma carteira de pequenas, médias e grandes empresas associadas à Amcham, garantindo retenção, engajamento e geração contínua de valor;
• Desenvolver relacionamentos estratégicos com executivos, tomadores de decisão e C-Levels, ampliando a presença e relevância da Amcham dentro das organizações;
• Conduzir reuniões consultivas, identificando desafios de negócio, oportunidades de conexão e soluções alinhadas às necessidades dos associados;
• Elaborar e executar planos de sucesso personalizados, acompanhando a jornada dos clientes e promovendo uma experiência de alto valor;
• Atuar de forma proativa na retenção de associados, conduzindo ações de prevenção e reversão de churn;
• Monitorar indicadores de performance, health score e engajamento da carteira, propondo estratégias para maximizar resultados;
• Buscar continuamente informações de mercado, tendências e benchmarks para enriquecer as conversas com os associados e fortalecer o posicionamento consultivo da Amcham;
• Atuar em parceria com áreas internas para conectar empresas, gerar oportunidades de negócios e ampliar o impacto das soluções da Amcham;
• Representar a Amcham em eventos, reuniões, fóruns e encontros estratégicos, fortalecendo o relacionamento institucional e a proximidade com a comunidade empresarial da região;
• Manter atualizados os registros, interações e planos de ação no CRM, garantindo organização, governança e acompanhamento da carteira.

Analista de Customer Success Sênior

Financial Planning and Analysis

• Support accounts receivable routines;
• Monitor and control incoming payments;
• Assist with issuance and verification of boletos (bank slips), invoices and financial reports;
• Support financial reconciliations and update internal controls;
• Provide support in contacting internal and external clients for financial matters;
• Organize documents and support the department's administrative activities;
• Contribute to the continuous improvement of financial and administrative processes.

Finance Intern

• Manage a Key Account portfolio composed of some of Amcham Brasil’s largest member companies, ensuring retention, engagement and value generation;
• Develop strong relationships with executives and decision-makers, expanding Amcham’s reach and presence within member organizations;
• Lead strategic meetings with C-levels and executive leadership;
• Create and execute tailored success plans for each company in the portfolio, monitoring KPIs, opportunities and risks;
• Act consultatively to retain members, implementing prevention and churn recovery actions;
• Monitor targets, performance indicators and the portfolio health score, proposing actions to maximize results;
• Partner with internal teams to design solutions and experiences that meet members’ needs;
• Represent Amcham at events, committees, forums and strategic meetings, strengthening institutional relationships and the customer experience.

Senior Customer Success Analyst

Collections

• Monitor and manage payment compliance for membership fees across the national member portfolio.
• Track the issuance and delivery of billing documents (including boletos), debit notes, receipts, etc.
• Assist with collection processes for delinquent accounts, supporting negotiations and tracking the deadlines defined in each billing cycle (collections follow-up schedule).
• Help update and maintain data in the Protheus system, including payer information, payment methods, dispatch timelines, and member record adjustments for billing automation when necessary.
• Support the management and maintenance of collections information in Power BI, contributing to monitoring reports and forecasting.
• Collaborate with regional Customer Success teams by monitoring customer cases, supporting joint problem-solving for more complex situations, and contributing to the achievement of the area’s goals.