Amcham-Brasil

Customer Success Manager

• Manage a Key Account portfolio composed of some of Amcham Brasil’s largest member companies, ensuring retention, engagement and value generation;
• Develop strong relationships with executives and decision-makers, expanding Amcham’s reach and presence within member organizations;
• Lead strategic meetings with C-levels and executive leadership;
• Create and execute tailored success plans for each company in the portfolio, monitoring KPIs, opportunities and risks;
• Act consultatively to retain members, implementing prevention and churn recovery actions;
• Monitor targets, performance indicators and the portfolio health score, proposing actions to maximize results;
• Partner with internal teams to design solutions and experiences that meet members’ needs;
• Represent Amcham at events, committees, forums and strategic meetings, strengthening institutional relationships and the customer experience.

Senior Customer Success Analyst

Collections

• Monitor and manage payment compliance for membership fees across the national member portfolio.
• Track the issuance and delivery of billing documents (including boletos), debit notes, receipts, etc.
• Assist with collection processes for delinquent accounts, supporting negotiations and tracking the deadlines defined in each billing cycle (collections follow-up schedule).
• Help update and maintain data in the Protheus system, including payer information, payment methods, dispatch timelines, and member record adjustments for billing automation when necessary.
• Support the management and maintenance of collections information in Power BI, contributing to monitoring reports and forecasting.
• Collaborate with regional Customer Success teams by monitoring customer cases, supporting joint problem-solving for more complex situations, and contributing to the achievement of the area’s goals.

Collections Intern

Pricing Analyst

• Mapeamento e prospecção de patrocinadores B2B
• Qualificação de leads e criação de pipeline de prospecção
• Atualização e controle do funil de vendas
• Agendamento e realização de reuniões
• Estruturar e elaborar propostas comerciais
• Follow-up de negociações e contratos
• Inserção de dados (vendas) no sistema, garantindo a emissão de documentos e formalização de pagamento
• Follow-up das entregas, garantindo a satisfação dos patrocinadores para renovações futuras.

Analista Comercial, Patrocínio Pleno

• Proactive prospecting of companies within Amcham's membership base, with a weekly cadence and disciplined pipeline management in the CRM;
• Conducting consultative sales meetings with mid- and senior-level executives, both in-person and online;
• Presenting the services portfolio in an integrated manner (understanding the client’s needs before proposing a product);
• Preparing, sending and following up on commercial proposals through to closing;
• Working closely with the Customer Success team to identify and develop opportunities within the membership base;
• Participating in departmental routines: pipeline meetings, product alignments and weekly retrospectives;
• Continuous recording and updating of all interactions and opportunities in the CRM.

Senior Business Development Analyst

Community Manager

• Structure and organize events and business missions within innovation ecosystems across Brazil;
• Define project goals, budgets, and timelines;
• Schedule and conduct meetings;
• Support the preparation of commercial proposals;
• Follow up on negotiations and contracts;
• Monitor deliverables, ensuring sponsor satisfaction to support future renewals.

Senior Relationship and Community Analyst

• Manage and maintain relationships with a portfolio of B2B clients (small, medium and large companies)
• Manage targets and performance
• Conduct follow-ups on renewals
• Identify new business opportunities
• Lead and conduct meetings
• Collaborate with internal areas (events & content, finance, sponsorship, etc.)
• Participate in events, committees and seminars

Junior Customer Success Analyst

Analyst

• Gerir uma carteira estratégica de empresas B2B, de pequeno e médio porte. Garantindo relacionamento próximo, visão consultiva e entrega de valor contínua;
• Acompanhar metas, indicadores de uso e resultados, atuando de forma proativa para impulsionar engajamento e retenção;
• Conduzir o processo de follow-up e renovação de contratos, assegurando clareza, previsibilidade e alinhamento com o planejamento das empresas associadas;
• Identificar e mapear novas oportunidades de negócios, ampliando o relacionamento das empresas com o ecossistema Amcham;
• Liderar reuniões consultivas, entendendo os desafios da empresa e conectando suas necessidades aos conteúdos, eventos e iniciativas estratégicas da casa;
• Trabalhar de forma integrada com equipes internas (Eventos & Conteúdo, Patrocínio, Comercial) para entregar uma experiência impecável aos associados;
• Atuar presencialmente em eventos, comitês, visitas técnicas e seminários, fortalecendo vínculos e ampliando a representatividade da Amcham RS no mercado.

Analista de Relacionamento com o Cliente Jr

Events

• Support the organization of events and meetings across pre-event, during-event, and post-event phases.
• Lead and monitor the operational process for the development and execution of events.
• Research themes/topics on market trends and current affairs that directly impact the businesses of companies (of various sizes and sectors).
• Lead and monitor the operational process for the development and execution of events, from planning through execution.
• Conduct follow-up on attendance confirmations from participants and/or speakers.
• Enter and/or update information related to event participants.
• Input event data into the system, keeping activity information and the database up to date.
• Attend events to ensure the smooth running of activities and to monitor the quality of the content presented.
• Assist in proposing topics and speakers, developing event agendas and topics to be addressed, and drafting invitation texts.

Events & Content Internship

• Manage and maintain a portfolio of B2B clients (mid-sized and large companies)
• Manage targets and results
• Follow up on contract renewals
• Identify and map new business opportunities
• Conduct meetings
• Collaborate with internal teams (events & content, finance, sponsorship, etc.)
• Participate in events, committees, and seminars

Customer Success Analyst – Mid-level

• Support the organization of events, webinars, and meetings in pre-event, on-site (during), and post-event processes;
• Assist with mailing list organization processes, working with the team to promote and sell training programs to member companies;
• Support research on topics, trends, and current affairs in the market that directly impact companies’ businesses (of various sizes and sectors);
• Manage and monitor the operational processes for event development and execution;
• Follow up on attendance confirmations from participants and/or speakers;
• Add and/or update information related to activity participants and members;
• Enter event data into the system, keeping activity records and the database up to date;
• Attend events to ensure the smooth progression of activities and to monitor the quality of presented content;
• Assist in proposing topics and speakers, developing event agendas, identifying topics to be addressed, and drafting invitation copy.

Events and Content Intern

• Mapping and prospecting new B2B clients — medium and large enterprises;
• Qualifying leads and creating/maintaining the sales pipeline;
• Monitoring the sales funnel;
• Scheduling and conducting meetings;
• Following up on negotiations and contracts;
• Developing strategic sales arguments and identifying sales opportunities;
• Customer-focused service.