Senior Customer Success Analyst

Amcham-Brasil

Senior Customer Success Analyst at Amcham Brasil managing Key Accounts. Focusing on strategic consultative engagement and relationship building with executives in key organizations.

Posted 6/9/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Manage a Key Account portfolio composed of some of Amcham Brasil’s largest member companies, ensuring retention, engagement and value generation;
Develop strong relationships with executives and decision-makers, expanding Amcham’s reach and presence within member organizations;
Lead strategic meetings with C-levels and executive leadership;
Create and execute tailored success plans for each company in the portfolio, monitoring KPIs, opportunities and risks;
Act consultatively to retain members, implementing prevention and churn recovery actions;
Monitor targets, performance indicators and the portfolio health score, proposing actions to maximize results;
Partner with internal teams to design solutions and experiences that meet members’ needs;
Represent Amcham at events, committees, forums and strategic meetings, strengthening institutional relationships and the customer experience.

Requirements

What you’ll need

Bachelor’s degree completed.
Proficiency in Microsoft Office.
Experience managing strategic portfolios and working with medium and large companies.
Experience with CRM and relationship pipeline management (Salesforce, Dynamics, HubSpot or similar).
Availability to work in a hybrid model – 3 days per week onsite.
Consultative approach, putting the customer at the center of decisions and delivering business value.
Excellent communication, negotiation and influencing skills, able to interact confidently across different areas and organizational levels.
Ability to build trusted relationships with diverse stakeholders, including executives and decision-makers.
Strategic, proactive mindset with a strong sense of ownership, able to identify opportunities and act before problems arise.
Data-driven, using metrics and information to support decision-making and strategy definition.
Organized, able to manage multiple demands, conduct follow-ups and ensure the quality of records and processes.
Collaborative team player, contributing to team development and building strong partnerships with internal areas.

Benefits

Comp & perks

Meal allowance
Transport allowance
Fuel allowance
Wellhub
Day off on your birthday
Complimentary afternoon fruit
Wellbeing program
Pet Love
SESC membership
Health insurance
Group life insurance
Discounts on courses, postgraduate programs and MBA
Access to Amcham’s training programs
Year-end break

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

portfolio managementKPI monitoringCRM managementSalesforceDynamicsHubSpotdata-driven decision makingstrategic planningrelationship management

Soft Skills

communication skillsnegotiation skillsinfluencing skillsrelationship buildingstrategic mindsetproactive mindsetorganizational skillscollaborationcustomer-centric approach

Certifications

Bachelor's degree