Mid-level Customer Success Analyst

Amcham-Brasil

Analista de Customer Success Pleno managing B2B clients in Brasília for Amcham Brasil. Focused on relationship management, client satisfaction, and business development.

Posted 6/22/2026full-timeBrasília • 🇧🇷 BrazilMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Office

Soft Skills

relationship managementcustomer retentionportfolio expansionresults orientationleadershipcommunicationorganizational skills

Certifications & Qualifications

Bachelor's degree

Industry Keywords

B2BCustomer Successperformance resultsKPIsbusiness opportunitiescustomer satisfactionloyaltycontinuous improvement

About the role

Key responsibilities & impact

Management and relationship oversight of a B2B client portfolio (small, medium, and large companies);
Management of targets and performance results;
Conduct follow-ups for renewals;
Serve member companies, aiming to foster loyalty and satisfaction;
Map and develop new business opportunities;
Lead and facilitate meetings;
Interact with internal departments (events & content, finance, sponsorship, etc.);
Active participation in events, committees, and seminars;
Continuous improvement of Customer Success processes.

Requirements

What you’ll need

Bachelor's degree or higher;
Proficiency in Microsoft Office suite;
Experience in Customer Success;
Experience in relationship management, customer retention, and portfolio expansion;
Experience working in target-driven environments with KPIs and a results orientation.

Benefits

Comp & perks

🍽️ Multi-benefit card for meal and grocery allowances;
🚌 Commuter transport allowance or ⛽ fuel allowance;
🏋️‍♂️ Wellhub;
🎉 Birthday day off;
🍎 Fresh fruit available in the afternoon;
💛 Employee happiness program;
🐾 Pet Love;
🏥 Health insurance;
🛡️ Group life insurance;
📚 Discounts on courses, postgraduate programs, and MBA programs;
🌍 Access to Amcham's training programs;
😌 Year-end break.