AltaMed Health Services

Manager

• Responsible for all the day-to-day operations within the call center to help ensure staffing needs and service metric goals are achieved.
• Establishing policies, procedures, strategies, and tactics for the Patient Service Center.
• Aligning with the clinics and regulatory compliance to ensure patient satisfaction.
• Hiring, training, developing, coaching, managing, and delivering performance evaluations to a team of Workforce Analysts.
• Accountable for core workforce management functions and backup to the Analysts.
• Functions include: reporting, long-term and short-term forecasting, resource load-balancing, queue open-closures, capacity planning, trend analysis, employee scheduling, schedule optimization, and intraday management.
• Collaborate on initiatives and call center roll-outs to maximize efficiencies to better meet service level objectives and reduce costs.
• Identify risks and opportunities in service-level metrics and recommend action plans to improve overall performance.

Manager, Workforce Management

Financial Planning and Analysis

• Responsible for guiding financial strategies to maximize AltaMed's performance and value.
• Lead the development and execution of the annual budget, financial planning and forecast models, operating results analyses.
• Develop strategies to improve financial performance.
• Oversee the Business Operations Finance team, which supports AltaMed’s lines of business (LOBs).
• Implement reporting, budgeting, and forecasting solutions that enable integrated managed care financial monitoring.

VP Financial Planning, Analysis, Business Support

System Administrator

• Analyzing, designing, implementing, administering, and maintaining IT infrastructure computer systems, including virtual systems, servers, storage, and backups.
• Assisting other teams, including Network, Security, Enterprise Applications, and Data Engineering.
• Participating in the technological selection of future hardware and software to upgrade the existing IT infrastructure.

Senior Systems Administrator

Administrative Assistant

• Provides administrative support to the assigned unit
• Scheduling appointments
• Giving information to callers
• Composing memos and meeting minutes
• Providing customer service
• Handling multiple projects
• Preparing and monitoring invoices and expense reports
• Researching and creating presentations
• Generating reports
• Representing management at meetings as needed

Administrative Assistant II

Business Operations

• Supporting leadership and team members with the execution and operationalization of programs, projects, and initiatives within the department.
• Managing, coordinating, and directly supporting business leaders and staff with department activities, and administrative tasks.
• Coordination of project plans, calendars, and dashboards.
• Providing support for functions such as recruitment, contract management, event planning and expense coordination.
• Building and maintaining effective communication and working relationships with internal and external stakeholders.

Business Operations Coordinator

Therapist

• The Clinician applies psychological/counseling principles in the following areas: assessment, clinical interventions, research, training, case management, consultation
• Supervises non-licensed staff, and program development
• Involved in integrating behavioral health services into a primary care setting
• Responsibilities will include diagnosis, evaluation, treatment, and discharge planning
• Provides a variety of interventions, such as individual, group, child, and family therapy
• Interventions will focus on short-term problem-solving therapy, short-term cognitive behavioral therapy, brief psychodynamic therapy, crisis intervention, coping skills, substance abuse treatment, behavior modification, case consultations, and other evidence-based practice techniques
• Member of a multidisciplinary team that includes medical providers, nursing staff, medical support staff, case managers, administrators, managers, and directors
• Collaborates with the patient to define the treatment goals and measures of success of treatment by utilizing evidence-based outcome measures
• Attends various conferences/workshops concerning mental health treatment and may be involved in several research studies or multidisciplinary projects

Licensed Behavioral Health Therapist, LCSW/LMFT

• Responsible for providing clinical services across the life span.
• Apply psychological/counseling principles in areas like assessment, clinical interventions, research, training, case management, and consultation.
• Follow a hybrid model to offer therapy across various locations including clinics, schools, and other programs.
• Responsibilities include diagnosis, evaluation, treatment, and discharge planning.
• Provide interventions such as individual, group, child, and family therapy focused on problem-solving, cognitive behavioral therapy, crisis intervention, coping skills, etc.
• Collaborate with the multidisciplinary team and involve in treatment goal definitions and success measures.

Associate, Social Work – Marriage Family Therapy

Director

• Provides enterprise-level strategic oversight of AltaMed’s managed care revenue function, ensuring financial integrity and optimization of all capitated and value-based payer relationships.
• Sets the strategic direction for managed care revenue analytics, contract financial performance, and long-range forecasting.
• Engages directly with the AltaMed and MSO leadership and payer partners to shape contract strategy, advance alternative payment model adoption, and maximize performance-based incentive earnings across all payer programs.
• Proactively surfaces systemic revenue risks and opportunities, builds scalable analytic infrastructure, and translates complex financial intelligence into executive-level decision-making.

Director, Managed Care Revenue

• Assist the VP, FP&A, and Business Support in guiding financial strategies to maximize AltaMed's performance and value.
• Help drive the development and execution of the annual budget, financial planning and forecast models, and operating results analyses.
• Assist with strategies to improve financial performance.
• Support AltaMed’s value-based care transformation by implementing reporting, budgeting, and forecasting solutions for integrated managed care financial monitoring.

Corporate FP&A Manager

• The RN Manager is responsible for the administrative and business oversight of nursing patient care services at the assigned clinic or the Patient Service Center.
• Works collaboratively with Site Medical Director, Clinic Director, and Administrative leadership team to achieve clinic quality, patient satisfaction, and financial goals.
• Manages operations and services that add value and are integrated with nursing standards of practice, service priorities, and performance/outcome measures.
• Responsible for planning, development, implementation, evaluation, and improvement of clinical care services/programs, including budgets and quality measures.
• Develops and implements quality, cost-effective, efficient, standardized patient care practices and ensures back-office staff are up to date on clinic objectives.

Registered Nurse Manager

Analyst

• Responsible for quality assurance and driving process excellence.
• Develop, execute, and maintain comprehensive test plans and test cases to validate system configuration.
• Ensure that the transactional system is compliant with quality standards but also properly configured, maintained, and optimized.
• Participate in completing project-based deliverables that include, but are not limited to, process mapping, gathering business requirements, designing/generating reports, developing/executing test plans, and configuration and setup of the transactional system.

Quality Analyst

• Provides administrative support to the assigned unit
• Responsibilities may include scheduling appointments, giving information to callers, dictation, composing memos, transcribing notes
• Handling multiple projects and preparing and monitoring invoices and expense reports
• May also research and create presentations, generate reports, represent management at meetings, and assist in compiling and developing the annual budget

Administrative Assistant III

• The Clinician applies psychological/counseling principles in the following areas: assessment, clinical interventions, research, training, case management, consultation, supervises non-licensed staff, and program development
• The clinician is involved in integrating behavioral health services into a primary care setting
• Responsibilities will include diagnosis, evaluation, treatment, and discharge planning
• The clinician provides a variety of interventions, such as individual, group, child, and family therapy
• Interventions will focus on short-term problem-solving therapy, short-term cognitive behavioral therapy, brief psychodynamic therapy, crisis intervention, coping skills, substance abuse treatment, behavior modification, case consultations, and other evidence-based practice techniques
• The clinician is a member of a multidisciplinary team including medical providers, nursing staff, medical support staff, case managers, administrators, managers, and directors
• The clinician collaborates with the patient to define treatment goals and measures of success of treatment by utilizing evidence-based outcome measures
• The clinician attends various conferences/workshops concerning mental health treatment, and may be involved in several research studies or multidisciplinary projects

Licensed Behavioral Health Therapist – LCSW/LMFT

• The Director of Licensing and Regulatory Approvals leads a team of licensing staff members and oversees the Licensing Department.
• Responsible for supporting the Corporation’s operations by overseeing, managing, and obtaining all required licensing and regulatory approvals.
• Manages and oversees the entire life cycle of the licensing function, including the preparation and submission of applications, communications with licensing officials, securing formal licensing, monitoring existing licensure, applying for renewals and modifications, and termination or transition of licensure.
• Collaborates with other business teams and individuals to determine any licensing needs and gather information required for such licensing applications, and advises and strategizes as to the impact licensing may have on operational needs (timing, conditions, requirements, etc.).
• Works as a business partner with all other business teams.

Director, Licensing and Regulatory Approvals

Community Manager

• Supports care coordination by closely working with the community healthcare delivery system.
• Facilitates seamless communication and collaboration between healthcare providers, social services, and the community.
• Ensures members receive comprehensive, coordinated care.
• Helps streamline the delivery of healthcare services, social determinants of health, and resources to the members.
• Contributes to improved health outcomes and overall well-being within the community.
• Promotes effective care coordination and enhances the overall healthcare experience for the members.