Allstate

Customer Support

• Execute outbound outreach to independent insurance agencies as part of assigned campaigns and initiatives
• Conduct professional, consultative B2B conversations to communicate product value and next steps
• Support multiple concurrent sales support initiatives, including call campaigns, pilot programs, prospecting campaigns, and re ‑ engagement efforts for inactive or under ‑ penetrated agencies
• Serve as the primary outbound point of contact for agencies during assigned outreach initiatives
• Maintain highly detailed and accurate records of outreach activity, agency responses, and outcomes in designated systems
• Ensure compliance with company policies, regulatory requirements, and data privacy standards

Outbound Sales Support Specialist

Outside Sales

• Lead and scale the virtual inside sales team
• Oversee strategic execution and team development
• Monitor and optimize sales workflows and tools
• Develop and execute sales strategies

Inside Territory Sales Team Lead

Account Executive

• Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more in a work from home call center environment.
• Use your insurance expertise to uncover customer needs, identify coverage gaps, and recommend tailored solutions from Allstate products and products within the Allstate family of companies.
• Convert warm leads into customers using a proven consultative sales strategy — no cold calling required.
• Work from home to drive sales growth while delivering an exceptional, customer-first experience.

Licensed Insurance Sales Representative

Architect

• As Strategic Business Architect Lead Consultant, be the bridge between business needs and HR delivery
• Influence and align senior stakeholders at all levels
• Partner closely with HR Centers of Excellence and business partners to support end-to-end employee experience discovery and redesign
• Develop clear “as-is” and “to-be” process models, create future-state roadmaps
• Collaborate with HR Technology and Service Delivery teams improving operational efficiencies
• Partner with HR teams to define and track metrics that measure HR services effectiveness

Business Architect, Workday – Lead Consultant

Security Engineer

• The Lead Engineer – Security Engineering will be the direct leader responsible for the day-to-day development, implementation, and support of security controls across multiple product security engineering teams, working with global stakeholders.
• Lead Engineers are expected to build relationships throughout the organization to ensure whole-company alignment and support for their goals, and vice-versa.
• The Lead Engineer architects and designs secure digital products using modern tools, technologies, frameworks, and systems.
• They apply a systematic application of scientific and technological knowledge, methods, and experience to the design, implementation, testing, and documentation of secure software.
• They own and manage running their applications in production and are accountable for the success of their digital products through achieving KPIs, including security metrics.

Security Engineering Lead Engineer

Manager

• Provide support, guidance, leadership and motivation to promote maximum performance.
• Provide an environment to foster best in class customer service
• Responsible for implementing best practices based on company goals.
• Determine and delegate claims settlement authority to claims representatives.
• Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes.
• Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
• Partner with analytical team to produce necessary results and trending reports for leadership.
• Evaluate, handle and adjust assigned property or other claims from members and other claimants.
• Manage all aspects of the day-to-day operations of claims production.
• Collaborate with other Claims and business leaders to define and drive enterprise initiatives.
• Provide staff with standards of performance and inform them of job expectations.
• Oversee monitoring and tracking of individual and unit's performance against established productivity and quality metrics.
• Identifying improvement opportunities and solutions through change or modification of existing quality and severity initiatives to improve results, including recommendations to modify Best Practices.
• Assuring proper execution and regulatory/legislative compliance of claim procedures and practices and making process recommendations to ensure full compliance to requirements
• Providing input and participation for government, industry and other related organizations and committees to positively influence claim problems and practices

Property Claims Manager

Machine Learning Engineer

• Design, build, and operate machine-learning models
• Work across the full ML lifecycle
• Emphasize pair programming and test-driven development
• Collaborate with cross-functional teams and mentor junior engineers

Applied Machine Learning Engineer – All Levels

• Lead and supervise staff in reviewing tax adjustments
• Conduct research and analysis of complex transactions to determine tax impacts
• Oversee the preparation and compilation of annual tax returns
• Train, mentor, and coach staff to support professional growth

Insurance Associate – Tax Manager

• Define Product Strategy & Vision: Establish and communicate the vision, roadmap, and success metrics for security products aligned to enterprise risk posture and compliance requirements.
• Set Clear Outcomes: Define what success looks like for each product, including measurable KPIs.
• Plan for Scalability & Future Needs: Anticipate evolving security threats and compliance requirements. Design products that scale and adapt to future enterprise needs.
• Incorporate AI for Efficiency: Identify opportunities to integrate AI into daily workflows to automate repetitive tasks, improve decision-making, and maximize efficiency.
• Manage Product Development: Collaborate with engineering and security teams to design and deliver secure-by-default capabilities integrated into developer workflows (IDE, CI/CD pipelines). Maintain backlog, write and groom user stories, and drive iterative releases using Agile methodologies.
• Enable Data-Driven Decisions: Define and monitor KPIs for success. Use analytics and risk reporting to validate assumptions and optimize adoption.
• Stakeholder Communication: Lead product ceremonies and communicate progress, risks, and trade-offs to engineering leadership, security teams, and partners.

Digital Product Manager – Security

• Organizational responsibility for a Product Security Workstream and all products within that workstream
• Ensure all DPMs are in line with the OBD Model, ensuring we build a 360-degree view of problem space during Discovery and Framing
• Take on the most complex Discovery and Framing sessions
• Drive empirical approach, so data drives solutioning
• Incorporate existing products and third party to speed up delivery
• Partner across organizational boundaries to deliver cohesive solutions
• Build enterprise roadmaps across programs and workstreams
• Grow DPMs and drive a maturation of product behaviors within the organization
• Develop new workstreams and identify new products within workstreams
• Formalize controls built into the Control Library
• Partner with Enterprise Risk and Resilience to ensure Control Library resolves enterprise risk
• Serve as escalation point during delivery lifecycle and iterative process

Lead Digital Product Manager – Cybersecurity

Attorney

• Investigating and resolving attorney-represented bodily injury claims within our UM Extended Handler Bodily Injury Casualty Unit. • Confirming the facts of loss for complex automobile accidents. • Determining coverage, liability, and damages, and negotiating settlements within assigned authority limits. • Mentoring and supporting junior team members. • Helping to drive consistent, high-quality claim handling and development across the team.

Bodily Injury Adjuster – UM

Call Center Representative

• Handle Inbound Calls: Receive 30–50 calls daily from customers regarding property loss payments, which are issued after insurance claims are approved.
• Assist with Claims Process: Help customers with check endorsements, property inspections, and special requests related to their insurance payouts.
• Track and Monitor Claims: Ensure that insurance claims are properly processed and that repairs are completed on damaged properties.
• Provide Empathetic Support: Calls often involve sensitive situations (e.g., damage from natural disasters or infrastructure failures), requiring a compassionate and professional approach.
• Document Interactions: Accurately input call details and actions into tracking systems.

Loss Drafts Inbound Call Center Associate

Full-stack Engineer

• Help elevate, automate, and continuously iterate on an in-house LLM-powered chatbot
• Design and implement features using test driven development
• Participate in daily standups and planning sessions
• Collaborate closely with teammates and stakeholders
• Deliver high value solutions leveraging LLM technologies

Entry Level Full Stack Software Engineer, LLM Application Development

• Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy
• Process policy changes and service requests while ensuring proper documentation in internal systems
• Explain policy details and customer documentation clearly, including follow‑ups and next steps
• Resolve routine, complex, and unique questions while striving for first‑call resolution
• Stay current on marketing campaigns and respond confidently to related inquiries
• Identify potential cross‑sell opportunities when appropriate
• Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
• Collaborate with internal teams to ensure a seamless customer experience

Customer Service Associate III – 2nd Shift

Backend Engineer

• Design, develop, and maintain Java-based backend services using Spring Boot or similar frameworks.
• Build and integrate API-driven, service-to-service communication patterns.
• Design and consume RESTful APIs and event-based interfaces.
• Write clean, testable, and production-ready code using automated testing practices.
• Troubleshoot and resolve issues across service boundaries.
• Contribute to CI/CD pipelines supporting continuous integration and deployment.
• Support applications in lower and production environments.
• Participate in improving observability, resiliency, and operational practices.