Loss Drafts Inbound Call Center Associate

Allstate

Inbound Call Center Associate at National General aiding homeowners through insurance claims. Handling inquiries, providing empathetic support, and documenting interactions for seamless claims processing.

Posted 4/15/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Handle Inbound Calls: Receive 30–50 calls daily from customers regarding property loss payments, which are issued after insurance claims are approved.
Assist with Claims Process: Help customers with check endorsements, property inspections, and special requests related to their insurance payouts.
Track and Monitor Claims: Ensure that insurance claims are properly processed and that repairs are completed on damaged properties.
Provide Empathetic Support: Calls often involve sensitive situations (e.g., damage from natural disasters or infrastructure failures), requiring a compassionate and professional approach.
Document Interactions: Accurately input call details and actions into tracking systems.

Requirements

What you’ll need

1–2 years of experience in a customer service or call center role
Proven ability to manage high‑volume inbound calls
Experience resolving escalated or sensitive customer issues
Claims handling experience strongly preferred
Demonstrated ability to accurately document interactions and track cases
High School Diploma or GED

Benefits

Comp & perks

Medical, dental, and vision insurance options starting Day 1!
Paid time off, including vacation and holidays
401(k) savings plan with company match and Pension Plan
Wellness resources
Professional development, training, and internal career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims handlingcall documentationcustomer service

Soft Skills

empathetic supportprofessionalismproblem resolutioncommunication

Certifications

High School DiplomaGED