Loss Drafts Inbound Call Center Associate
Allstate
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $19 per hour
About the role
- Handle Inbound Calls: Receive 30–50 calls daily from customers regarding property loss payments, which are issued after insurance claims are approved.
- Assist with Claims Process: Help customers with check endorsements, property inspections, and special requests related to their insurance payouts.
- Track and Monitor Claims: Ensure that insurance claims are properly processed and that repairs are completed on damaged properties.
- Provide Empathetic Support: Calls often involve sensitive situations (e.g., damage from natural disasters or infrastructure failures), requiring a compassionate and professional approach.
- Document Interactions: Accurately input call details and actions into tracking systems.
Requirements
- 1–2 years of experience in a customer service or call center role
- Proven ability to manage high‑volume inbound calls
- Experience resolving escalated or sensitive customer issues
- Claims handling experience strongly preferred
- Demonstrated ability to accurately document interactions and track cases
- High School Diploma or GED
Benefits
- Medical, dental, and vision insurance options starting Day 1!
- Paid time off, including vacation and holidays
- 401(k) savings plan with company match and Pension Plan
- Wellness resources
- Professional development, training, and internal career growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims handlingcall documentationcustomer service
Soft Skills
empathetic supportprofessionalismproblem resolutioncommunication
Certifications
High School DiplomaGED