Allstate

Customer Service Associate III – 2nd Shift

Allstate

full-time

Posted on:

Location Type: Hybrid

Location: Uniondale • New York • United States

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About the role

  • Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy
  • Process policy changes and service requests while ensuring proper documentation in internal systems
  • Explain policy details and customer documentation clearly, including follow‑ups and next steps
  • Resolve routine, complex, and unique questions while striving for first‑call resolution
  • Stay current on marketing campaigns and respond confidently to related inquiries
  • Identify potential cross‑sell opportunities when appropriate
  • Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
  • Collaborate with internal teams to ensure a seamless customer experience

Requirements

  • Strong verbal and written communication skills
  • Ability to work independently while managing multiple priorities
  • Highly organized and detail‑oriented (there’s a lot to learn!)
  • Patience, empathy, and professionalism when working with diverse customer needs
  • Comfort handling complex or occasionally difficult conversations
  • Experience with Microsoft Office Suite, especially Excel
  • Prior exposure to insurance concepts, policies, or customer service environments
  • 0–2 years of experience preferred
  • Entry‑level candidates with strong communication skills and a desire to learn are encouraged to apply
Benefits
  • Hybrid flexibility that supports work‑life balance
  • A tenured, close‑knit team that’s welcoming, collaborative, and genuinely enjoys working together
  • A beautiful, modern office space with free snacks and refreshments
  • A team‑oriented culture where your contributions are valued and supported
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
verbal communicationwritten communicationorganizational skillsdetail-orientedpatienceempathyprofessionalismactive listeningproblem-solvingcollaboration