Customer Service Associate III – 2nd Shift

Allstate

Customer Service Associate III at National General assisting with moderate to complex inquiries related to policies, billing, and account updates. Engaging with customers via calls, emails, and other communication channels.

Posted 4/15/2026full-timeUniondale • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy
Process policy changes and service requests while ensuring proper documentation in internal systems
Explain policy details and customer documentation clearly, including follow‑ups and next steps
Resolve routine, complex, and unique questions while striving for first‑call resolution
Stay current on marketing campaigns and respond confidently to related inquiries
Identify potential cross‑sell opportunities when appropriate
Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
Collaborate with internal teams to ensure a seamless customer experience

Requirements

What you’ll need

Strong verbal and written communication skills
Ability to work independently while managing multiple priorities
Highly organized and detail‑oriented (there’s a lot to learn!)
Patience, empathy, and professionalism when working with diverse customer needs
Comfort handling complex or occasionally difficult conversations
Experience with Microsoft Office Suite, especially Excel
Prior exposure to insurance concepts, policies, or customer service environments
0–2 years of experience preferred
Entry‑level candidates with strong communication skills and a desire to learn are encouraged to apply

Benefits

Comp & perks

Hybrid flexibility that supports work‑life balance
A tenured, close‑knit team that’s welcoming, collaborative, and genuinely enjoys working together
A beautiful, modern office space with free snacks and refreshments
A team‑oriented culture where your contributions are valued and supported

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationwritten communicationorganizational skillsdetail-orientedpatienceempathyprofessionalismactive listeningproblem-solvingcollaboration