Allcare

Operations

• Perform initial triage and diagnosis of IT tickets (Level 1);
• Resolve incidents and quick service requests, ensuring proper logging and documentation;
• Create user accounts and provision access to systems;
• Manage processes involving IT and HR related to people management (onboarding, transfers, terminations, vacations and leaves);
• Configure and support computers, peripherals, printers and other network devices;
• Install and configure software and guide users on operation and usage;
• Perform basic printer maintenance and replace consumables;
• Assist users with videoconferencing and telephony systems.

IT Operations Assistant – Support

Actuary

• Analyze the claims experience of the administered portfolio, identifying trends, distortions and utilization risk factors.
• Perform technical calculations for rate adjustments, taking into account portfolio history, risk profile and negotiations with operators.
• Prepare actuarial studies of utilization behavior, VCMH (average medical‑hospital cost), and claim frequency and severity.
• Provide technical support for negotiations of rate adjustments with operators, supplying analytical inputs and actuarial opinions.
• Assess the financial impacts of portfolio movements.
• Produce technical and executive reports to support Executive Management, Product, Sales and Market Intelligence teams.
• Work collaboratively with Product, Data, Sales, Operations and Finance areas.
• Contribute to the development of analytical models and the automation of actuarial analyses.

Communications

• Conduzir projetos de comunicação e marketing com operadoras de saúde, entidades de classe e conselhos, do planejamento à execução e análise de resultados.
• Planejar e executar campanhas de endomarketing em parceria com o RH, com foco em cultura organizacional, engajamento e comunicação interna.
• Planejar, executar e otimizar campanhas na plataforma RD Station, incluindo automações de marketing, e-mail marketing, segmentação de públicos e análise de performance.
• Desenvolver briefings estratégicos para equipes de criação (design, vídeo e web), definindo objetivos, público-alvo e direcionamento criativo.
• Criar roteiros para vídeos comerciais, institucionais e de endomarketing, alinhados à estratégia de marca.
• Planejar e acompanhar a execução de eventos comerciais e institucionais, presenciais e online.
• Gerenciar relacionamento com agências, fornecedores e assessoria de imprensa, apoiando ações de divulgação e relacionamento com a mídia.
• Aprovar e realizar curadoria de conteúdos para redes sociais, blog e canais institucionais.
• Analisar resultados de campanhas e propor melhorias contínuas com base em indicadores e dados.
• Atuar de forma integrada com as áreas de Comunicação, Criação, Web, Comercial e Recursos Humanos, garantindo alinhamento estratégico e qualidade das entregas.

Analista de Comunicação Sênior

• Perform registration updates for beneficiaries of group health plans.
• Provide support to the team and clarify inquiries.
• Monitor deadlines and indicators for internal and external adjustments.
• Analyze and correct data discrepancies between the company and plan providers/insurers.
• Execute member registration changes and ensure deadlines are met.
• Ensure all requests received by e-mail are logged and followed up with the plan providers/insurers.
• Track and monitor registration changes.

Operations Analyst — Member Movements

Consultant

• Prospecting new clients
• Conduct internal sales (outbound and inbound)
• Send quotes
• Provide in-person service at designated service points defined by management according to each specific project
• Monitor the sales and implementation process
• Prepare reports and present results.

Business Consultant

• Prospecting new clients;
• Conduct inside sales (outbound and inbound);
• Sending quotes;
• Provide in-person service at designated service locations defined by management according to each specific project;
• Monitor the sales and implementation process;
• Prepare reports and present results.