Allcare

Administrative Assistant

• Monitoring and handling outstanding issues through internal systems;
• Contacting brokers, platforms, and clients to request documents or corrections;
• Updating spreadsheets and feeding the BI with the status of regularizations;
• Supporting document review and analysis according to health plan operator rules;
• Using channels such as email, WhatsApp, and phone for communications;
• Communicating with Acceptance and Technical Analysis teams;
• Monitoring and supporting returned proposals.

Operations

• Perform enrollment and registration adjustments for beneficiaries of group health plans
• Provide support to the team and clarify inquiries
• Monitor deadlines and performance indicators for internal and external adjustments
• Analyze and resolve data discrepancies between the company and health plan operators
• Execute membership/enrollment changes and ensure deadlines are met
• Ensure all requests received by email are logged and followed up with the operators
• Track and monitor enrollment and membership changes

Operations Analyst, Junior – Membership Changes

Marketing

• Planejar e executar estratégias de marketing digital, conteúdo e performance;
• Gerir e otimizar campanhas de mídia paga como Google, Meta e LinkedIn Ads, com foco em ROI, CPA e conversão;
• Estruturar e acompanhar o funil completo de leads, da aquisição à conversão;
• Atuar na integração de CRM e automação de marketing, como RD Station, com canais digitais e área comercial;
• Realizar tagueamento, acompanhamento de métricas e geração de insights estratégicos;
• Desenvolver fluxos de comunicação em canais digitais, incluindo WhatsApp;
• Trabalhar em parceria com a área de Marketing para criação de peças orientadas a performance.

Analista de Marketing Digital, Performance PL

Consultant

• Prospecting new clients;
• Perform inside sales (outbound and inbound);
• Sending quotes;
• Provide in-person service at service locations designated by management according to each specific project;
• Follow-up on the sales and implementation process;
• Prepare reports and present results.

Business Consultant

Growth Marketing

• Structure and lead the Growth and Lead Generation strategy for B2B and B2C channels;
• Ensure strategic alignment, define and prioritize campaigns, and continuously monitor performance and results;
• Define, monitor and optimize acquisition KPIs (CPL, CAC, conversion rate, ROI).
• Design, build and optimize lead acquisition, qualification and conversion funnels.
• Act as an integrator between Marketing and Sales (MKT + Commercial);
• Lead the implementation and integration of AI agents into commercial tools and the CRM.
• Plan and execute continuous tests (A/B, channels, creatives, offers), focusing on scalability and efficiency.
• Develop and manage multichannel strategies, including:
• Paid media (Google Ads, Meta Ads, LinkedIn Ads)
• Inbound marketing
• Partnerships and indirect channels (e.g., brokers)
• Ensure the quality of generated leads, considering ICP fit, eligibility and risk profile.
• Develop digital actions and strategies for active lead prospecting.
• Design and optimize marketing automation flows to nurture cold leads via RD Station.
• Implement and evolve Lead Scoring strategies, defining the optimal handoff timing to the sales team.

Growth Strategy Manager – Growth

Customer Support

• Coordinate the area's routines, ensuring the execution of activities related to service quality and customer experience.
• Monitor and analyze performance indicators (quality and experience), supporting the identification of deviations and improvement opportunities.
• Ensure the execution of monitoring, audits and quality controls, ensuring adherence to established standards and processes.
• Support the mapping and updating of the customer journey, identifying points of improvement in processes and interactions.
• Lead and follow up on action plans aimed at the continuous improvement of services and the customer experience.
• Work together with internal teams (Operations, Sales, IT, among others), contributing to the alignment of processes that impact the customer.
• Guide and supervise the team in the execution of activities, distributing tasks, supporting development and ensuring the quality of deliverables.
• Support the preparation of reports and the tracking of the area's results.
• Contribute to the dissemination of best practices and a culture focused on quality and the customer.

Quality Coordinator, Customer Experience

General Counsel

• Conduct analysis of contracts in general, both named and unnamed, as well as prepare legal opinions, legal arguments and case-law research, with a contractual focus.
• Draft, review and negotiate medium- and high-complexity legal instruments, with emphasis on assistance/healthcare service contracts.
• Actively participate in the strategic day-to-day activities of the department, supporting the development of contractual clauses in line with business needs.
• Serve as an interlocutor with internal departments, middle management and, occasionally, senior leadership, providing clear and objective legal guidance.
• Monitor and analyze regulatory and legislative changes relevant to the sector, keeping the team and partner areas up to date.