Align Technology

Operations

• Collaborate with Leadership, Sales, and Marketing to operationalize new partner program launches
• Support partner marketing planning and execution by managing the overall partner program calendar, ensuring partners are engaged at the appropriate cadence and frequency, and coordinating with the marketing team to align activities with company objectives
• Manage core partner program tools including the CRM (Salesforce), partner portal, content management tool (Highspot), project management platform (Asana), and partner ecosystem platform (Crossbeam), maintaining data integrity, reporting accuracy, content accuracy and relevance, and partner program project statuses
• Support the marketing team in coordinating campaign launches, webinars, events, and digital initiatives, serving as the partner operations liaison across sales, content, and product teams
• Serve as a primary point of contact for internal and external partner teams, ensuring timely communication and support
• Onboard new partners and manage partner lifecycle processes
• Track, report, and analyze overall partner program performance metrics, individual partner performance, and channel account manager (CAM) performance, generating insights and recommending improvements
• Support the coordination of joint go-to-market planning with partners, supporting co-marketing activities in collaboration with the marketing team
• Maintain and continuously improve partner enablement resources and documentation
• Work closely with internal teams to resolve partner issues and support deal execution
• Maintain oversight of service delivery escalations involving partners, serving as the operational point of escalation to ensure timely resolution and partner satisfaction

Partner Operations Manager

Chief Marketing Officer

• Oversee marketing for the region, ensuring all activities are strategically aligned with A-LIGN’s global corporate objectives, as well as owning, driving and optimizing the outcomes of those programs
• Represent EMEA marketing priorities in global planning and decision-making forums, acting as the senior marketing leader for the region
• Monitor and analyze the performance of regional marketing campaigns to assess pipeline impact and optimize future strategy
• Collaborate with regional partners to co-create marketing programs, manage joint campaigns, and ensure alignment with channel strategy
• Manage and allocate the regional marketing budget to maximize impact and return on investment for all activities
• Lead the planning and execution of field marketing programs including trade shows, webinars, roadshows, and partner events to drive demand and brand awareness
• Hire and manage regional agencies and internal contributors to support campaign execution and asset development, while leveraging dotted-line support from global service functions
• Collaborate with sales and global marketing teams to design and implement account-based marketing programs targeting high-value accounts
• Work cross-functionally with marketing, sales, product, and partner teams to ensure cohesive messaging and execution
• Adapt global campaigns and content to reflect the cultural, linguistic, and business nuances of EMEA markets
• Champion innovation and scalability in marketing programs to support the region’s growth potential
• Collaborate closely with marketing, sales, product, and corporate marketing teams to ensure alignment between regional marketing and sales strategies

Head of Marketing – EMEA

Human Resources

• Partner with employees and people managers on issues related to employee relations and performance management, providing thoughtful guidance in accordance with policies and procedures
• Build, maintain, and continuously improve HR processes to support and scale the business
• Proactively surface workforce risks and opportunities, frame the right questions, and recommend a path forward rather than waiting to be asked
• Investigate HR data from multiple systems (HRIS, performance, engagement) with a critical eye to pressure-test the numbers, identify what they really mean, and challenge conclusions that don’t hold up to scrutiny
• Shape HR policies and programs by bringing data, outside benchmarks, and a clear point of view to the table
• Design and produce ad hoc and recurring HR analyses; ensure data accuracy and consistent methodology across all reporting
• Provide HR guidance and advise leaders regarding legal and regulatory compliance of FMLA, ADA, FLSA, EEO, etc.
• Maintain up-to-date knowledge of federal and state employment law and compliance requirements

Human Resources Operations Generalist

Auditor

• Lead assessments from initiation to project closure including:
• Planning/Closing Meeting
• Process Walkthroughs
• Leading Findings Discussion
• Regular status updates internally and externally
• Coach other team members and assessors as part of team
• Drive working sessions with clients to ensure expectations and direction are aligned and timelines are being met
• Execute security assessments in accordance with NIST SP 800-53, 800-37, 800-171, and other authoritative IT security guidance
• Develop Security Authorization Packages and ensure completeness and compliance with FedRAMP requirements and other authoritative IT security guidance

Senior IT Auditor – FISMA, FedRAMP

• Assist client with evidence review
• Clearly communicate with clients regarding evidence
• Review SSPs for testing
• Communicate to management any potential issues
• Manage time and provide weekly detailed project status reports to management
• Draft quality reports to be reviewed by senior members of the team

IT Auditor – FISMA, FedRAMP

Sales Operations Manager

• Support the design, development, and delivery of sales training programs, including onboarding support, role-based training, and ongoing skills development
• Create, update, and maintain sales enablement materials and documentation across the sales lifecycle, including product knowledge, messaging, objection handling, and competitive insights
• Regularly review and refresh enablement content to ensure alignment with current offerings, sales priorities, and market trends
• Support sales process optimization efforts by documenting workflows, best practices, and sales methodologies
• Partner with Sales Leadership and Operations to support effective CRM usage, data accuracy, and reporting discipline
• Administer and support sales enablement tools and technologies, helping drive adoption and day-to-day effectiveness
• Maintain and organize a central sales content repository, ensuring assets are up to date, accessible, and easy for sellers to use
• Gather ongoing feedback from the sales team to continually improve enablement materials, tools, and processes
• Maintain and update the Sales Playbook, partnering closely with Product Marketing and Sales stakeholders
• Support e-learning initiatives, leveraging tools like Synthesia to develop engaging content
• Track and report on sales enablement metrics and KPIs, supporting analysis of program effectiveness and seller performance
• Pull and analyze CRM and sales performance reports related to activity, pipeline, and conversion trends
• Facilitate clear communication and alignment across Sales, Marketing, and Product teams on launches, updates, and initiatives
• Support regular sales meetings, trainings, and workshops to promote knowledge sharing and continuous improvement

Sales Enablement Specialist

Program Manager

• Own end-to-end GTM programs, translating strategy into coordinated execution plans across Sales, Marketing, Product, Enablement, RevOps, and Customer teams
• Drive cross-functional alignment and accountability, serving as the central owner for GTM planning, priorities, timelines, and launch readiness
• Orchestrate complex, multi-stream initiatives (product launches, enablement rollouts, pricing/packaging changes, campaigns)
• Establish and lead GTM operating cadences, including weekly execution tracking, monthly business reviews, and quarterly/annual planning cycles
• Partner with functional leaders to manage resources and capacity
• Build scalable GTM processes, templates, playbooks, and documentation to improve speed, consistency, and repeatability
• Define, track, and report GTM success metrics in partnership with RevOps
• Proactively manage risks and lead post-program retrospectives to drive continuous improvement

Go-To-Market Program Manager

Events

• Plan, coordinate, and execute A-LIGN events including tradeshows, conferences, employee events, virtual events, dinners, and other ancillary activations
• Manage all logistical elements of assigned events from inception to post-event wrap-up, including venue coordination, vendor management, shipping/receiving, booth setup, staffing, and on-site execution
• Own event project plans in Asana, maintaining accurate timelines, task ownership, and status updates across all workstreams
• Track and manage event budgets, expenses, KPIs, and ROI — flagging variances early and keeping stakeholders informed
• Coordinate and communicate with internal teams (marketing, sales, HR) and external partners including agencies, hotels, AV companies, and exhibit houses
• Manage production and procurement of promotional items and branded materials for events and other corporate needs
• Handle administrative responsibilities including registration and attendee list management, employee communications, inventory management, and post-event reporting
• Contribute ideas and fresh thinking to continuously improve the event program and attendee experience

Events Specialist

Account Executive

• Re-sign assigned book of business annually or as required
• Generate additional revenue from assigned book of business through increased fees and additional services
• Scope all of A-LIGN’s services lines with excellent understanding and ability
• Maintain accurate and consistent forecast of monthly sales projections
• Complete daily Salesforce tasks on time
• Communicate needs of the client to the service delivery team
• Build a strong partner relationship with current clients

Account Executive, Expansion

Business Development Rep

• Hunt for new business opportunities to fuel the sales pipeline
• Research and develop accounts for prospecting
• Cold call and follow up
• Communicate efficiently with potential clients
• Uncover qualified new business opportunities
• Adapt quickly to our fast-paced, dynamic organization

Business Development Representative

Marketing

• Collaborate with partner marketing counterparts at A-LIGN’s key partners to build quarterly joint go-to-market plans, including co-owned digital programs (webinars, whitepapers, content series, and email campaigns) and in-person activations
• Develop and manage a co-marketing activity calendar aligned to sales strategy and partner pipeline goals, ensuring each program has clear objectives, defined ownership, and measurable outcomes
• Create and manage the assets required to bring joint programs to life — including co-branded content, campaign briefs, enablement materials, and post-event reporting
• Track and report on program performance, translating results into insights that inform future planning cycles with each partner
• Partner closely with Channel Account Managers (CAMs) to plan and execute a broad portfolio of partner-facing events, including thought leadership programs, educational workshops, and curated entertainment and networking experiences that deepen the A-LIGN–partner relationship
• Identify and develop new event formats and activations that create memorable moments and drive stronger partner engagement over time
• Build and maintain strong working relationships with key stakeholders across the partner ecosystem, including partner contacts, CAMs, sales leadership, and joint clients
• Contribute to the overall partner marketing strategy, bringing a point of view on what programs, formats, and investments will have the greatest impact on partnership growth
• Continuously optimize program effectiveness measuring what works, optimizing what doesn’t, and raising the bar on partner experience and execution quality over time

Partner Marketing Manager

Product Marketing

• Support Sales, Marketing, and Partner teams by maintaining accurate, reliable GTM data and operational processes
• Own and triage incoming requests from business stakeholders, prioritizing work against sprint capacity, clarifying scope and urgency, and ensuring visibility into request status from intake through resolution
• Build and maintain GTM reporting and dashboards, including pipeline health, funnel conversion, forecasting, and performance metrics
• Partner with GTM leadership to support forecasting and quarterly business reviews
• Ensure CRM (Salesforce) data integrity through ongoing monitoring, auditing, and enforcement of data hygiene standards
• Surface insights to improve GTM processes across lead-to-opportunity, opportunity management, and quote-to-close workflows
• Identify operational gaps and inefficiencies, recommend solutions, and drive implementation in partnership with cross-functional teams
• Act as a trusted, analytical partner to stakeholders by translating data into actionable insights and recommendations

GTM Operations Analyst

QA Engineer

• Design, document, and execute test plans, test cases, and test scripts
• Perform User Acceptance Testing (UAT) to validate business requirements and workflows
• Partner with business stakeholders to clarify requirements and acceptance criteria
• Identify, document, and track defects through resolution
• Validate new features, enhancements, and system changes before release
• Support regression testing to ensure stability across releases
• Coordinate with developers and product teams to resolve issues and blockers
• Facilitate or support UAT sessions with business users and SMEs
• Analyze test results and provide reporting on quality and readiness
• Ensure applications meet functional, usability, and data accuracy standards

UAT/QA Tester

Account Manager

• Manage, prospect, and develop key relationships with existing and/or potential partners
• Drive and manage partner review process with focus/transactional/minor partner tier
• Support partner review/QBR process with Strategic and Key partners
• Support and drive partner marketing campaigns
• Track and forecast lead metrics and correlate revenue achievement
• Report on business performance and program status to leadership
• Develop new processes and formats to address business needs and increase output

Channel Account Manager – MSP

Sales

• Monitor/analyze sales performance of 4-8 sellers and take accountability for driving improvements in sales/revenue, sales productivity, and sales quality
• Develop short and long-term strategies to enhance performance including technology needs, workflow design, commissions/bonuses, contests, leadership development, training needs, and quality programs
• Coach and provide career development guidance to teams through performance management metrics and evaluations
• Support and assist the scoping and selling functions of the team
• Ensure and promote a team-based environment which delivers best-in-class customer care experiences
• Deliver regular reports of KPIs to DVP
• Review and approve all client contracts prior to delivery
• Address performance issues and provide ongoing and corrective feedback in a timely and constructive manner