Partner Operations Manager

Align Technology

Partner Operations Manager driving execution and optimization of Revenue and Sales Operations initiatives for partner ecosystem at A-LIGN. Collaborating across teams to enhance partner program performance and engagement.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Collaborate with Leadership, Sales, and Marketing to operationalize new partner program launches
Support partner marketing planning and execution by managing the overall partner program calendar, ensuring partners are engaged at the appropriate cadence and frequency, and coordinating with the marketing team to align activities with company objectives
Manage core partner program tools including the CRM (Salesforce), partner portal, content management tool (Highspot), project management platform (Asana), and partner ecosystem platform (Crossbeam), maintaining data integrity, reporting accuracy, content accuracy and relevance, and partner program project statuses
Support the marketing team in coordinating campaign launches, webinars, events, and digital initiatives, serving as the partner operations liaison across sales, content, and product teams
Serve as a primary point of contact for internal and external partner teams, ensuring timely communication and support
Onboard new partners and manage partner lifecycle processes
Track, report, and analyze overall partner program performance metrics, individual partner performance, and channel account manager (CAM) performance, generating insights and recommending improvements
Support the coordination of joint go-to-market planning with partners, supporting co-marketing activities in collaboration with the marketing team
Maintain and continuously improve partner enablement resources and documentation
Work closely with internal teams to resolve partner issues and support deal execution
Maintain oversight of service delivery escalations involving partners, serving as the operational point of escalation to ensure timely resolution and partner satisfaction

Requirements

What you’ll need

3+ years of experience in marketing operations, partner operations, GTM operations, or a related function, preferably in a B2B or cybersecurity environment; proven ability to operate and optimize established programs, with a focus on incremental process improvement
Proficiency with CRM platforms and reporting tools
Strong project management skills and ability to multitask effectively
Analytical mindset with strong Excel/Google Sheets skills
Excellent written and verbal communication abilities
Highly organized, detail-oriented, and proactive
Experience working cross-functionally in a fast-paced organization
Prior experience in the cybersecurity, technology, or audit industry
Familiarity with channel/partner programs or alliances
Experience with Salesforce and partner relationship management (PRM) tools, preferably Crossbeam

Benefits

Comp & perks

Healthcare, Dental, and Vision Benefits
Employer Paid Life Insurance and Disability Insurance
EAP - Employee Assistance Program
Pet Insurance
401(k) Plan with Employer Matching
Competitive Bonus Structure
Home Office Reimbursement
Certification Reimbursement
Personalized Career Coaching
Generous Paid Time Off
Paid Office Closure December 25-January 1
Vacation Bonus
Summer Hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

marketing operationspartner operationsGTM operationsprocess improvementproject managementExcelGoogle Sheetsdata analysisreportingpartner relationship management

Soft Skills

communicationorganizationaldetail-orientedproactivemultitaskinganalytical mindsetcollaborationproblem-solvingtime managementcross-functional teamwork