Part-Time IT Support Specialist

Align Technology

Part-Time IT Support Specialist providing Tier 1 service desk support for one day a week at Itero Group. Supporting clients with IT issues to enhance operations in high-volume environments.

Posted 6/16/2026part-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Respond to inbound service desk calls and self-service support tickets.
Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues.
Document issue details, troubleshooting steps, and resolution status in a ticketing system.
Use prior records and problem-solving skills to help identify root causes.
Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams.
Provide timely, accurate, and professional support to end users.
Support full-time service desk coverage requirements.

Requirements

What you’ll need

High school diploma or equivalent.
At least 1 year of related customer service, call center, help desk, or IT support experience.
Ability to meet applicable public trust or suitability requirements.
Basic knowledge of end-user hardware, software, networking, and access support.
Strong communication, customer service, and documentation skills.

Benefits

Comp & perks

Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
Retirement Savings: 401(k) plan with company match and auto-enrollment.
Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware supportnetwork connectivityendpoint issuesticketing systemproblem-solving

Soft Skills

communicationcustomer servicedocumentationprofessionalism

Certifications

high school diploma