Align HCM

Client Partner

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients
• Build trusted relationships with HR, Payroll, and business stakeholders
• Conduct regular client check-ins to ensure satisfaction and proactively address concerns
• Manage customer inquiries and triage service issues or escalations to the appropriate internal teams
• Act as the voice of the customer by communicating client priorities and feedback internally
• Coordinate ongoing SmartCare service requests between clients and internal consultants
• Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope
• Review and approve consultant time entries related to assigned client engagements
• Prioritize work requests and coordinate timely delivery of client needs
• Track deliverables, open items, and engagement progress using project coordination tools
• Organize client meetings, prepare agendas, document meeting notes, and follow up on action items
• Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership
• Provide regular status updates and engagement summaries to clients
• Communicate effectively with both technical and non-technical stakeholders
• Maintain accurate documentation of client discussions, decisions, and action items
• Identify opportunities to improve customer experience and service delivery processes
• Share customer feedback to help improve SmartCare services
• Help clients maximize the value of their HCM platform within their managed services agreement

Client Engagement Partner

Advisor

• Serve as a strategic post-go-live partner to clients
• Provide ongoing system support, optimization, and advisory services
• Ensure timelines are met to achieve key deliverables and client expectations
• Configure and maintain UKG WFM modules
• Troubleshoot system issues and drive resolution through proper triage and escalation
• Analyze system performance, data integrity, and process flows
• Conduct regular client touchpoints to identify gaps, risks, and opportunities
• Lead consultative discussions on workforce processes
• Translate business requirements into system configurations and solutions
• Support testing activities including validation of configuration changes
• Utilize reporting and analytics to provide insights and recommendations
• Build and maintain strong client relationships
• Develop client-facing materials
• Stay updated on UKG releases and product enhancements
• Contribute to internal knowledge sharing, process improvements, and team development
• Participate in client sessions such as business reviews and learning sessions

SmartCare Advisor – UKG Pro, WFM

• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
• Ensure timelines are met to achieve key deliverables and client expectations
• Configure and maintain UKG WFM modules including Time & Attendance, Scheduling, Accruals, Absence Management
• Troubleshoot system issues and drive resolution through proper triage and escalation
• Analyze system performance, data integrity, and process flows to recommend improvements
• Conduct regular client touchpoints to identify gaps, risks, and opportunities
• Lead consultative discussions on workforce processes and system best practices
• Translate business requirements into system configurations and solutions
• Support testing activities including validation of configuration changes
• Utilize reporting and analytics to provide insights and recommendations
• Build and maintain strong client relationships, ensuring high satisfaction and retention
• Develop client-facing materials (documentation, templates, communications)
• Stay updated on UKG releases, compliance updates, and product enhancements
• Contribute to internal knowledge sharing, process improvements, and team development
• Participate in client sessions such as business reviews and learning sessions

• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
• Ensure timelines are met to achieve key deliverables and client expectations
• Configure and maintain UKG WFM modules including: Time & Attendance, Scheduling, Accruals, Absence Management
• Troubleshoot system issues and drive resolution through proper triage and escalation
• Analyze system performance, data integrity, and process flows to recommend improvements
• Conduct regular client touchpoints to identify gaps, risks, and opportunities
• Lead consultative discussions on workforce processes and system best practices
• Translate business requirements into system configurations and solutions
• Support testing activities including validation of configuration changes
• Utilize reporting and analytics to provide insights and recommendations
• Build and maintain strong client relationships, ensuring high satisfaction and retention
• Develop client-facing materials (documentation, templates, communications)
• Stay updated on UKG releases, compliance updates, and product enhancements
• Contribute to internal knowledge sharing, process improvements, and team development
• Participate in client sessions such as business reviews and learning sessions

Consultant

• Align HCM is seeking an experienced UKG Activities System Consultant to join our UKG practice on a contract basis.
• Lead clients through end-to-end implementation of the UKG Pro WFM Activities module, covering the full project lifecycle: requirements gathering, gap analysis, solution design, configuration, testing, data conversion, go-live, and post-production support.
• Configure the Activities solution to automate and reconcile paid time to labor, including activity profiles, task and operation definitions, labor transfer rules, productivity benchmarks, and activity-based costing calculations.
• Facilitate discovery workshops and working sessions to elicit client requirements for activity tracking, labor allocation, job costing, and productivity measurement, translating business needs into actionable system design decisions.
• Design and document integration data flows between UKG Pro WFM Activities and third-party systems, including ERP platforms (SAP, Oracle, Microsoft Dynamics), MES systems, payroll engines, and time collection devices, collaborating with integration teams to ensure accurate and timely data exchange.
• Configure time collection and device settings to support Activities data capture, including clocks, mobile, and desktop entry points, ensuring accurate tracking of employee activity assignments across shifts and work orders.
• Create and maintain comprehensive project documentation, including functional design specifications, data mapping documents, configuration workbooks, test scripts, and end-user training materials.
• Lead system configuration, unit testing, system integration testing (SIT), and support client user acceptance testing (UAT), proactively identifying and resolving defects and configuration gaps.
• Manage testing and acceptance of delivered solutions, partnering with technical teams to validate that outputs meet client requirements.
• Deliver best-practice guidance on Activities module configuration and workflow design, advising clients on productivity standards, labor reconciliation approaches, exception management, and manager dashboard design.
• Build trusted, collaborative relationships with client project teams, business stakeholders, and operations leaders.
• Collaborate with Align HCM internal teams, including Timekeeping, Scheduling, and Integration consultants, to ensure holistic WFM solution design and cohesive go-live readiness across all in-scope modules.

Activities System Consultant – Contract

• Lead clients through the full UKG Ready implementation lifecycle —from discovery workshops and requirements gathering to configuration, testing, and go-live.
• Configure and optimize UKG Ready Payroll and Core HR modules using best practices.
• Partner with client stakeholders to understand business processes and design effective solutions.
• Facilitate client workshops, working sessions, and solution reviews.
• Manage testing cycles, data validation, and system acceptance.
• Collaborate with project managers and other consultants on multi-module implementations.
• Provide post-go-live support and best practice guidance to ensure long-term client success.
• Stay up to date on UKG Ready product enhancements and implementation methodologies.

Payroll/HR System Consultant

Account Executive

• Drive new business development and pipeline generation through direct prospecting
• Manage the full sales cycle from initial outreach through contract close
• Sell Dayforce implementation, optimization, and managed services to mid-market and enterprise clients
• Engage and build relationships with C-level executives (CHRO, CFO, CIO, COO) and senior HR, IT, and Finance leaders
• Lead discovery sessions to assess client needs, define implementation scope, and build business cases for Dayforce solutions
• Develop proposals, Statements of Work, pricing, and lead contract negotiations
• Collaborate with delivery, presales, and practice leadership to ensure proposed solutions are deliverable and profitable
• Achieve and exceed annual sales quota

Client Executive

• Drive new business development and pipeline generation through direct prospecting
• Manage the full sales cycle from initial outreach through contract close
• Sell Dayforce implementation, optimization, and managed services to mid-market and enterprise clients
• Engage and build relationships with C-level executives (CHRO, CFO, CIO, COO) and senior HR, IT, and Finance leaders
• Lead discovery sessions to assess client needs, define implementation scope, and build business cases for Dayforce solutions
• Develop proposals, Statements of Work, pricing, and lead contract negotiations
• Maintain accurate sales forecasts and CRM pipeline data
• Collaborate with delivery, presales, and practice leadership to ensure proposed solutions are deliverable and profitable
• Achieve and exceed annual sales quota

Solutions Engineer

• Own the architecture of Dayforce solutions across the full project lifecycle, from opportunity and requirements gathering through design, configuration, testing, data conversion, integration, and go-live
• Interpret client business objectives and translate them into actionable solution designs, effort estimates, and cost proposals that result in signed contracts
• Design custom extensibility solutions using the Dayforce Extensibility Framework, including custom WFM rules, scripting, and bespoke configuration to address complex client calculation and workflow requirements
• Design and develop modern integrations through APIs, RESTful services, SOAP, Event Services, Microservices, and iPaaS platforms such as Dell Boomi, enabling seamless data flows between Dayforce and third-party systems
• Lead solutioning for Dayforce AI modules, including AI-assisted scheduling, predictive analytics, intelligent document processing, and generative AI features by advising clients on use cases, readiness, configuration, and governance best practices
• Leverage generative AI tools (e.g., GitHub Copilot, Claude, ChatGPT) and AI-assisted development environments to accelerate solution design, documentation, code generation, and quality assurance activities
• Serve as primary point of contact for clients post-contract signing, leading status calls, resolving developer questions, and guiding user story creation through the delivery phase
• Offer best-practice recommendations on custom solutions and integrations as well as standard Dayforce product functionality, educating clients on the full spectrum of configurable and customizable options available to them
• At the opportunity stage, collaborate with clients and Align HCM business development leadership to understand requirements, assess feasibility, and prepare and deliver compelling solution presentations and demonstrations
• Collaborate with implementation teams to ensure overall solution architecture is sound and proposed designs meet requirements and expectations established during the selection process
• Lead design and peer reviews, individual and team unit testing, and client QA/UAT support activities, ensuring rigorous quality standards throughout delivery
• Create and maintain comprehensive solution documentation, including design specifications, implementation instructions, data dictionaries, integration maps, and knowledge transfer materials for both internal teams and clients
• Mentor junior and intermediate consultants, helping to set the direction for the Dayforce practice, share knowledge, and build internal capability across the team
• Collaborate with Dayforce product teams to identify product gaps, surface client opportunities, and contribute to ongoing process improvement within the broader ecosystem
• Build strong, trust-based partnerships with clients by demonstrating deep technical expertise, a proactive attitude, and a consistent commitment to delivering high-quality outcomes

Dayforce Solution Architect

Payroll

• Be the trusted guide for clients as they implement and integrate UKG Pro
• Take ownership of the full implementation journey—requirements gathering, gap analysis, design, build, testing, rollout, and ongoing support
• Translate business needs into clear documentation, project plans, and functional specifications
• Shape data migration efforts by mapping, validating, and ensuring seamless conversions
• Juggle multiple client projects with ease, keeping deliverables on track while maintaining strong client relationships
• Bring forward best practices and proven consulting strategies
• Lead engaging sessions and presentations

UKG Pro Consultant – HR/Payroll

• Lead clients through the full Dayforce implementation lifecycle—from discovery workshops and requirements gathering to configuration, testing, training, and go-live.
• Configure and optimize Dayforce Payroll using best practices and tools.
• Partner with client stakeholders to align processes, reduce complexity, and ensure compliance.
• Facilitate engaging client workshops that bring solutions to life.
• Lead testing, payroll balancing, and cutover activities to ensure a smooth launch.
• Provide post-go-live support and knowledge transfer, empowering clients to succeed long after the project wraps.
• Share insights, mentor teammates, and contribute to building our collective Dayforce expertise.

Dayforce HCM System Consultant

• Lead clients through end-to-end Dayforce WFM implementations, spanning requirements gathering, gap analysis, solution design, configuration, testing, rollout, and post-go-live support.
• Configure and validate Dayforce WFM rules, including timekeeping policies, accrual plans, scheduling rules, pay code mappings, and workforce data integrations.
• Create data mapping from source system(s) to Dayforce WFM, write functional specifications for customizations, and manage the testing and client acceptance of delivered solutions.
• Create and maintain requirements documentation, design specifications, and project plans throughout the engagement lifecycle.
• Engage clients with confidence, handle questions and feedback professionally, and build trust through consistent, high-quality delivery.
• Escalate issues to peers, project managers, or practice leads in a timely and professional manner when needed.
• Manage multiple client engagements concurrently, tracking your own time accurately, forecasting hours, and understanding and monitoring your own KPIs.
• Present material and facilitate working sessions for client teams, demonstrating ownership of your work and a trusted advisor approach.
• Provide best-practice recommendations to clients, drawing on growing Dayforce WFM expertise to help identify the right solutions for their needs.
• Collaborate effectively with internal project teams, actively contribute as a team player, help others solve problems, and lead by example in day-to-day work.

WFM System Consultant

• Lead clients through end-to-end UKG Pro WFM projects and UTA migrations
• Serve as a credible senior presence on engagements
• Configure and validate complex WFM and UTA rules
• Lead client-facing meetings and working sessions
• Mentor and coach junior and intermediate consultants
• Create and maintain requirements documentation, functional design specifications, and project plans
• Manage multiple client engagements concurrently
• Collaborate effectively with internal project teams and client stakeholders
• Provide best-practice recommendations to clients

Client Engagement Partner

Client Engagement Partner

Client Engagement Partner

SmartCare Advisor – UKG Pro, WFM

SmartCare Advisor – UKG Pro, WFM

SmartCare Advisor – UKG Pro, WFM

Activities System Consultant – Contract

Payroll/HR System Consultant

Client Executive

Client Executive

Dayforce Solution Architect

UKG Pro Consultant – HR/Payroll

Dayforce HCM System Consultant

WFM System Consultant

Senior WFM System Consultant