SmartCare Advisor – UKG Pro, WFM

Align HCM

SmartCare Advisor specializing in UKG Workforce Management system support and continuous improvement post-implementation. Ensuring clients maximize their UKG investment through system enhancements and performance monitoring.

Posted 6/30/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$100,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
Ensure timelines are met to achieve key deliverables and client expectations
Configure and maintain UKG WFM modules including Time & Attendance, Scheduling, Accruals, Absence Management
Troubleshoot system issues and drive resolution through proper triage and escalation
Analyze system performance, data integrity, and process flows to recommend improvements
Conduct regular client touchpoints to identify gaps, risks, and opportunities
Lead consultative discussions on workforce processes and system best practices
Translate business requirements into system configurations and solutions
Support testing activities including validation of configuration changes
Utilize reporting and analytics to provide insights and recommendations
Build and maintain strong client relationships, ensuring high satisfaction and retention
Develop client-facing materials (documentation, templates, communications)
Stay updated on UKG releases, compliance updates, and product enhancements
Contribute to internal knowledge sharing, process improvements, and team development
Participate in client sessions such as business reviews and learning sessions

Requirements

What you’ll need

Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
Proven experience across core WFM modules: Time & Attendance, Scheduling, Accruals, Absence Management
UKG WFM Certification (required)
Experience supporting 10–15+ implementations or client engagements
Strong understanding of system configuration, data views, testing methodologies
Experience working with integrations and reporting/analytics
Strong client-facing experience with the ability to lead discussions independently
Solid knowledge of HR, payroll, and workforce processes
Ability to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (written and verbal).

Benefits

Comp & perks

Base Salary plus Incentive Pay
GRSP with Employer Match
Medical Plan with Medavie Blue Cross
Dental & Vision
Extended Health Care
Life Insurance for you and your family
Online Doctor Service
Travel Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Time & AttendanceSchedulingAccrualsAbsence ManagementData ViewsTesting MethodologiesIntegrationsReportingAnalytics

Soft Skills

Excellent Communication SkillsStrong Client Relationship ManagementAbility to Manage Multiple Priorities

Certifications

UKG WFM Certification