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SmartCare Advisor – UKG Pro, WFM
Align HCMSmartCare Advisor providing strategic consulting post-go-live support for UKG Workforce Management systems. Focused on ongoing client relationships, system optimization, and enhancement recommendations.
About the role
Key responsibilities & impact- Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
- Ensure timelines are met to achieve key deliverables and client expectations
- Configure and maintain UKG WFM modules including: Time & Attendance, Scheduling, Accruals, Absence Management
- Troubleshoot system issues and drive resolution through proper triage and escalation
- Analyze system performance, data integrity, and process flows to recommend improvements
- Conduct regular client touchpoints to identify gaps, risks, and opportunities
- Lead consultative discussions on workforce processes and system best practices
- Translate business requirements into system configurations and solutions
- Support testing activities including validation of configuration changes
- Utilize reporting and analytics to provide insights and recommendations
- Build and maintain strong client relationships, ensuring high satisfaction and retention
- Develop client-facing materials (documentation, templates, communications)
- Stay updated on UKG releases, compliance updates, and product enhancements
- Contribute to internal knowledge sharing, process improvements, and team development
- Participate in client sessions such as business reviews and learning sessions
Requirements
What you’ll need- Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
- Proven experience across core WFM modules: Time & Attendance, Scheduling, Accruals, Absence Management
- UKG WFM Certification (required)
- Experience supporting 10–15+ implementations or client engagements
- Strong understanding of: System configuration, Data views, Testing methodologies
- Experience working with integrations and reporting/analytics
- Strong client-facing experience with the ability to lead discussions independently
- Solid knowledge of HR, payroll, and workforce processes
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication skills (written and verbal)
Benefits
Comp & perks- Remote-first work environment with long-term WFH setup
- Company-issued equipment + home office setup allowance
- Competitive compensation package including 13th month pay, night differential, annual performance bonus and Christmas bonus
- Enjoy Day 1 Platinum HMO coverage plus Gold-level HMO coverage for up to 2 dependents at no additional cost
- Paid time off, PH holidays, and sick leave to support work-life balance
- Ongoing learning and development opportunities
- Collaborative and people-first culture where your ideas and growth matters
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Time & AttendanceSchedulingAccrualsAbsence ManagementReportingAnalyticsTesting MethodologiesIntegrationsData IntegrityProcess Flows
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication Skills
Certifications
UKG WFM Certification