SmartCare Advisor – UKG Pro, WFM

Align HCM

SmartCare Advisor providing strategic consulting post-go-live support for UKG Workforce Management systems. Focused on ongoing client relationships, system optimization, and enhancement recommendations.

Posted 6/30/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UKG Workforce Management, including configuration and optimization of Time & Attendance, Scheduling, Accruals, and Absence Management modules. Strong analytical skills and client-facing experience are essential for driving system improvements and ensuring high client satisfaction.

Highest-signal resume keywords

UKG Workforce Management (WFM)System ConfigurationData ViewsUKG WFM CertificationClient-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Time & AttendanceSchedulingAccrualsAbsence ManagementReportingAnalyticsTesting MethodologiesIntegrationsData IntegrityProcess Flows

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication Skills

Tools & Technologies

UKG WFM

Certifications & Qualifications

UKG WFM Certification

Industry Keywords

Workforce ProcessesHRPayrollClient EngagementsSystem Support

About the role

Key responsibilities & impact

Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
Ensure timelines are met to achieve key deliverables and client expectations
Configure and maintain UKG WFM modules including: Time & Attendance, Scheduling, Accruals, Absence Management
Troubleshoot system issues and drive resolution through proper triage and escalation
Analyze system performance, data integrity, and process flows to recommend improvements
Conduct regular client touchpoints to identify gaps, risks, and opportunities
Lead consultative discussions on workforce processes and system best practices
Translate business requirements into system configurations and solutions
Support testing activities including validation of configuration changes
Utilize reporting and analytics to provide insights and recommendations
Build and maintain strong client relationships, ensuring high satisfaction and retention
Develop client-facing materials (documentation, templates, communications)
Stay updated on UKG releases, compliance updates, and product enhancements
Contribute to internal knowledge sharing, process improvements, and team development
Participate in client sessions such as business reviews and learning sessions

Requirements

What you’ll need

Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
Proven experience across core WFM modules: Time & Attendance, Scheduling, Accruals, Absence Management
UKG WFM Certification (required)
Experience supporting 10–15+ implementations or client engagements
Strong understanding of: System configuration, Data views, Testing methodologies
Experience working with integrations and reporting/analytics
Strong client-facing experience with the ability to lead discussions independently
Solid knowledge of HR, payroll, and workforce processes
Ability to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (written and verbal)

Benefits

Comp & perks

Remote-first work environment with long-term WFH setup
Company-issued equipment + home office setup allowance
Competitive compensation package including 13th month pay, night differential, annual performance bonus and Christmas bonus
Enjoy Day 1 Platinum HMO coverage plus Gold-level HMO coverage for up to 2 dependents at no additional cost
Paid time off, PH holidays, and sick leave to support work-life balance
Ongoing learning and development opportunities
Collaborative and people-first culture where your ideas and growth matters