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About the role
Key responsibilities & impact- Serve as a strategic post-go-live partner to clients
- Provide ongoing system support, optimization, and advisory services
- Ensure timelines are met to achieve key deliverables and client expectations
- Configure and maintain UKG WFM modules
- Troubleshoot system issues and drive resolution through proper triage and escalation
- Analyze system performance, data integrity, and process flows
- Conduct regular client touchpoints to identify gaps, risks, and opportunities
- Lead consultative discussions on workforce processes
- Translate business requirements into system configurations and solutions
- Support testing activities including validation of configuration changes
- Utilize reporting and analytics to provide insights and recommendations
- Build and maintain strong client relationships
- Develop client-facing materials
- Stay updated on UKG releases and product enhancements
- Contribute to internal knowledge sharing, process improvements, and team development
- Participate in client sessions such as business reviews and learning sessions
Requirements
What you’ll need- Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
- Proven experience across core WFM modules: Time & Attendance, Scheduling, Accruals, Absence Management
- UKG WFM Certification (required)
- Experience supporting 10–15+ implementations or client engagements
- Strong understanding of: System configuration, Data views, Testing methodologies
- Experience working with integrations and reporting/analytics
- Strong client-facing experience with the ability to lead discussions independently
- Solid knowledge of HR, payroll, and workforce processes
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication skills (written and verbal)
Benefits
Comp & perks- Base Salary plus Incentive Pay
- Medical, Dental, Vision
- Life Insurance & Disability Coverages
- Health Savings Account
- 401k Match Program
- Unlimited Vacation Time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Time & AttendanceSchedulingAccrualsAbsence ManagementReportingAnalyticsTesting MethodologiesIntegrationsProcess FlowsTroubleshooting
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication Skills
Certifications
UKG WFM Certification