Alight Solutions

Learning and Development

• Owning end-to-end design, delivery, and continuous improvement of clinical and non-clinical training programs, including onboarding, continuing education, and leadership development
• Translating instructor-led content into scalable digital learning and managing an organized, quality-controlled content pipeline
• Enabling operational initiatives (e.g., system rollouts, tool enhancements, process changes) through timely training, communications, and colleague readiness
• Leading, coaching, and developing a team of training managers to deliver consistent, high-quality learning experiences
• Setting priorities and managing day-to-day team performance, driving alignment, accountability, and on-time execution
• Overseeing new hire training operations, including forecasting, capacity planning, and contingency planning
• Ensuring training schedules, logistics, and delivery models run smoothly and adapt to shifting demand
• Maintaining accurate, accessible training content through audits, version control, and continuous improvement; oversee content libraries and knowledge tools
• Using data, trends, and stakeholder input to identify training gaps, set priorities, and measure effectiveness
• Representing talent Development in cross-functional and leadership forums, leading projects and ensuring enablement needs are built into enterprise initiatives

Senior Talent Development Manager – Health Navigation

Consultant

• handling increasingly difficult and complex assignments/solutions
• formally supporting the Team Manager as a leader on your team
• support operational planning and act as the primary member facing contact on client accounts
• serving as the dedicated Health Pro communicator on client accounts
• providing leadership support for filling in for Team Manager as needed
• mentoring Health Pros to improve their delivery for clients
• acting as a patient advocate daily by representing the patient from all angles of the healthcare industry
• conducting provider research, producing quality care recommendations, cost comparisons, and medical bill processing analysis
• initiating process improvements and the development of training content

Senior Health Pro Consultant

Account Executive

• The Strategic Account Executive must be strategic, proactive, agile, creative and confident in order to foster executive relationships at the C-Suite and Head of Shared Services level.
• They are responsible for revenue retention, growth, renewal motions, and client satisfaction for their assigned (1-6) accounts.
• The Strategic Account Executive cultivates relationships within their accounts to identify opportunities to enhance client product engagement and generates demand within accounts for bundled solutions that demonstrate our “One Alight” advantage for the entire portfolio (Health, Wealth, Leaves, and Consumer Experience).
• The individual will work with assigned Solution Architects who are product experts and pre-sales support.
• Strategic Account Executives will be responsible for retaining and growing revenue across their portfolio of clients by developing deep and broad relationships with clients to understand customer needs.

Strategic Account Executive – Virtual

• The Strategic Account Executive must be strategic, proactive, agile, creative and confident in order to foster executive relationships at the C-Suite and Head of Shared Services level.
• Responsible for revenue retention, growth, renewal motions, and client satisfaction for their assigned accounts.
• Cultivates relationships within their accounts to identify opportunities to enhance client product engagement.
• Generates demand within accounts for bundled solutions that demonstrate our “One Alight” advantage for the entire portfolio.
• Works with assigned Solution Architects who are product experts and pre-sales support.
• Retains and grows revenue across their portfolio by developing deep relationships with clients to understand customer needs.

Strategic Account Executive

• The Strategic Account Executive must foster executive relationships at the C-Suite and Head of Shared Services level.
• Responsible for revenue retention, growth, renewal motions, and client satisfaction for their assigned accounts.
• Cultivates relationships within accounts to identify opportunities to enhance client product engagement.
• Generates demand within accounts for bundled solutions demonstrating Alight’s advantages.
• Works with assigned Solution Architects who are product experts and pre-sales support.
• Develops deep and broad relationships with clients to understand customer needs.
• Proactively communicates successes, opportunities, and account direction to internal leadership.
• Serves as a trusted advisor to clients, builds the overall commercial strategy, and develops overall Alight narrative.

Strategic Account Executive – Western Region

• Responsible for revenue retention, growth, renewal motions, and client satisfaction for assigned accounts.
• Cultivates relationships within accounts to identify opportunities for enhanced client product engagement.
• Generates demand within accounts for bundled solutions that demonstrate the ‘One Alight’ advantage.
• Collaborates with assigned Solution Architects who are product experts and pre-sales support.
• Retains clients, maintains sustainable relationships, and understands all competitors.

Strategic Account Executive – Northeast Region

Analyst

• Unique role opportunity where one will serve as a Health Client Analyst on the client’s H&W team.
• Collaborate with internal Alight client team members while taking work direction directly from the client for their health plans.
• Work on a variety of items including but not limited to account quality assurance and corrections, special projects, data analysis, etc.
• Providing subject matter expertise to clients, using that expertise to support.
• Working through employee escalated situations coming through to our client’s internal Benefits department.
• Working in an integrated manner with the client’s health admin and advocacy teams.
• Developing and maintaining and data requests.
• Utilizing companies' suite of tools to manage deliverables, requirements storage and handoff.
• Communicating and maintaining project milestones and tasks developed based on deliverables.
• Identifies and communicates internal and external deliverable risks.
• Tracking and resolving open items timely; managing client deliverables.
• Participating effectively in client status meetings and client team and health plan meetings.
• Developing a trusted relationship with our client.

Health Client Analyst

• Achieve individual sales goal for Health Navigation Solutions services
• Set and execute the sales strategy for assigned territory and lead the development of a sales plan targeting organizations where a service delivery opportunity is likely to exist
• Collect and communicate market intelligence on products/services and incorporate it into sales client planning process
• Effectively utilize lead generation team and other sales support resources at the appropriate time in the selling process
• Demonstrate strong sales strategy ability by crafting and presenting client offers and helping the team identify and navigate alternative paths to making the sale
• Manage and maximize the client level cost of sale
• Provide input on pricing decisions striving to sell at the highest possible profit margin
• Maximize the use (both individually and with the team) of sanctioned tools including but not limited to Salesforce.com.​

Sales Executive – Health Navigation

• Leading end to end requirements definition, documentation, and validation for complex implementations.
• Developing and executing advanced data conversion strategies, including data analysis and issue resolution.
• Consulting with clients on plan administration best practices and system capabilities.
• Identifying optimization opportunities in plan setup, administrative processes, and delivery approach.
• Coordinating work across cross functional teams, vendors, and external partners.
• Leading internal, client, and vendor testing for complex functionality.
• Maintaining high quality requirements documentation aligned to implementation and ongoing needs.
• Resolving complex configuration and administrative issues through deep analysis.
• Leading effective handoff, knowledge transfer, and training to ongoing operations teams.
• Mentoring and supporting team members to improve quality, efficiency, and consulting capability.

Delivery Consultant II

Implementation Specialist

• Managing concurrent client implementation projects and a team of technical experts
• Utilizing tools and resources to identify opportunities and drive results
• Developing project plans, supply and demand functions, and risk mitigation strategies
• Ensuring adherence to system development and quality assurance standards
• Collaborating directly with clients to map out new projects from start to finish
• Providing exceptional service with zero defects, ensuring 100% quality and no escalations
• Partnering with clients and third parties to deliver flawless project work
• Leading implementation projects from start to finish, including project planning and requirement meetings
• Developing Continuously health domain knowledge and stay updated with industry changes
• Serving as a role model, providing coaching and mentoring to team members

Senior Implementation Manager

Manager

• Offer clinical expertise and act as a liaison in disability cases
• Ensure effective administration of absence and disability claims while delivering compassionate care
• Deliver case presentations to a panel
• Manage caseload efficiently and organize priorities
• Drive return to work process from beginning of case to closure

Clinical Case Manager, RN

Communications

• Develop scalable and ongoing consumer-focused campaigns and engagement strategies promoting products, services, tools and benefits.
• Developing and ensuring accuracy of multi-channel campaigns focused on retiree engagement strategy.
• Supporting daily operations related to client-facing transition, Age-in/Retire-in, and ongoing retiree engagement programs.
• Collaborating with the Client Management team on these initiatives.
• Building and refining the ways the organization engages potential and existing B2C and retail customers by exploring and leveraging traditional, innovative strategies.
• Serving as a brand ambassador, collaborating with the Creative team to align programs with the Retiree Health and Alight brands.

Marketing Communications Manager – Retiree Health Solutions

Content Marketing Manager

• Develops and delivers content campaigns on topics including healthcare, wellness, retirement, financial wellbeing, total rewards, benefits, compensation programs, recruiting, and organizational change.
• Writing to design and channel for a range of core and custom products and platforms.
• Engaging internally and as a client-facing resource, proficient in content development—with a focus on digital marketing.
• Consulting with internal partners and clients, lending content expertise and point of view to support strategy and delivery.
• Supporting the Creative Studio by applying market trends and content best practices and contributing to product development and other strategic initiatives.

Communications Content Consultant

Client Partner

• oversee daily operational performance for assigned clients and operations teams
• collaborate with support areas like customer care and technology
• support the Senior Client Manager/Client Leader in delivering high-quality solutions
• utilize effective client communication skills
• manage the operations of a client team through developing talent and delegating work
• communicate regularly with clients on all aspects of daily operations
• drive stable and consistent delivery from internal and external partners
• use data to influence standardization and process innovation
• manage defined contribution plans and understand their effect on clients and participants
• collaborate with the Oversight & Excellence team to reduce total cost and improve efficiency

Defined Contribution Client Manager

• The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions
• Is the primary point of contact for all assigned Leave Solutions Clients
• This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship
• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries
• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients
• Instilling customer confidence and deepening brand strength through comprehensive domain knowledge
• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes
• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks
• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management
• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy
• Managing client escalations to accelerate issue resolution and mitigate retention risk
• Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims
• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors
• Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership
• Acting as a change agent; Seeking out and trying new ideas for continuous improvement
• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed