Alight Solutions

Account Executive

• Support the Strategic Account Executive in managing day-to-day client needs
• Help build relationships with client contacts
• Assist with renewal and retention activities
• Coordinate internal partners to help resolve client questions
• Maintain account documentation and keep CRM/account records accurate
• Prepare standard reporting and performance review materials
• Identify potential cross-sell/upsell signals
• Learn and apply Alight solution knowledge

Account Executive Development Program – Virtual

Growth Marketing

• Own and govern the enterprise growth marketing investment portfolio, including allocation, optimization, and reallocation of spend across business areas to maximize enterprise growth and ROI
• Set and enforce growth and retention strategy across business units, including defining priorities and standardizing approaches
• Drive annual marketing-attributed revenue (projected) through integrated reputation, demand generation, conversion, and retention strategies across all audiences
• Serve as the decision authority for cross-business growth initiatives, resolving tradeoffs and aligning investments to enterprise priorities
• Lead the development and execution of integrated, omni-channel, data-driven go-to-market strategies across Health, Wealth and Leave segments inclusive of live and virtual events
• Own and continuously optimize the end-to-end audience lifecycle, from awareness and demand generation through engagement, conversion, retention, and loyalty
• Support marketing modernization, advancing data-driven, digital-first, and AI-enabled capabilities
• Refine and scale a best-in-class demand generation engine and own the performance marketing operating-establishing skill maturity, scalable processes, global capabilities, and measurable performance systems
• Validate and refine marketing performance standards, including planning models, ROI thresholds, and KPIs tied to revenue, retention, and IOI
• Lead and expand a globally aligned marketing operating model, including development and scaling of global teams and capabilities
• Act as a strategic advisor to senior executives, shaping enterprise growth strategies and ensuring marketing is positioned as a core driver of business value
• Drive innovation and continuous improvement to accelerate growth and efficiency
• Execute and improve enterprise workforce strategy, including attracting, retaining, and deploying top talent aligned to business priorities

Senior Director, Growth & Renewal Marketing

Product Manager

• Collaborating with Product Leadership to align product strategy, roadmap priorities, and execution objectives
• Translating strategic initiatives into detailed user stories with clear acceptance criteria for development teams
• Maintaining and prioritizing the product backlog to align with business goals and stakeholder feedback
• Participating in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, to support team delivery
• Clarifying business rules, workflows, and edge cases to ensure high-quality product development
• Partnering with QA teams to ensure test cases align with requirements and validate acceptance criteria
• Facilitating communication between technical and non-technical teams to ensure shared understanding of goals and requirements
• Supporting enhancements to healthcare navigation solutions by integrating digital tools with human-supported services
• Tracking sprint progress, delivery outcomes, and incorporating user feedback into backlog updates
• Contributing to continuous improvement efforts within Agile processes and team workflows

Senior Product Owner – Healthcare Navigation

Backend Engineer

• Contribute to the design, development, and testing of Angular‑based web applications
• Understand user stories and technical requirements, performing gap analysis across platforms and technologies
• Collaborate with product owners and stakeholders to ensure clarity and alignment
• Participate in sprint planning, backlog refinement, and daily standups
• Estimate work, track progress, and proactively surface risks or blockers
• Design and build Angular widgets and Java‑based microservices that meet functional and non‑functional requirements
• Ensure solutions integrate effectively with other platforms and services
• Apply coding standards focused on maintainability, performance, and quality
• Complete development testing within each sprint according to acceptance criteria
• Work independently and collaboratively as part of a globally distributed team
• Partner with solution quality analysts to support testing, troubleshooting, and root‑cause analysis
• Create and maintain technical documentation within code and supporting materials
• Produce release and deployment artifacts to support smooth progression through environments

Software Engineer – Web Application Developer – Java/Angular

Counselor

• Overseeing and developing a team of Retirement Counselors.
• Creating supervisory procedures for retirement and distribution team and ensuring regulatory policy adherence.
• Overseeing client interactions to ensure compliance.
• Serving as escalation point and liaison between the sub-advisor, Clearing agent, corporate clients, and members.
• Developing and implementing comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction.
• Managing and continuously improving client service delivery and processes.
• Servicing participants by taking inbound and making outbound calls as needed for escalations and other situations.

Retirement Counselor Team Manager

Consultant

• Overseeing accounting reconciliations for a portfolio of clients, ensuring timely, high-quality deliverables
• Managing operations team outputs
• Completing accounting tasks end-to-end
• Supporting colleague development through coaching
• Managing and overseeing the completion and delivery of accounting related services for Defined Contribution clients
• Providing oversight of accounting work performed by operations teams in a virtual environment
• Meeting regularly with operations managers in accounting delivery
• Performing all associated accounting tasks for select clients with contractual requirements
• Monitoring client delivery metrics related to accounting services
• Understanding contractual service level requirements
• Leveraging metrics to improve results
• Consulting internally and with clients regarding accounting-related topics
• Reviewing work prior to releasing it to the client team/client
• Supporting client plan audits and reporting
• Identifying training opportunities and implementing necessary action steps

Delivery Consultant I

Director

• Lead enterprise-wide initiatives (e.g., claims modernization, platform transformation, operating model evolution)
• Translate executive strategy into clear, outcome-driven programs tied to growth, efficiency, and client impact
• Drive execution across product, delivery, and GTM to ensure initiatives land in market not just in roadmap
• Partner with Product and Engineering to align roadmap priorities with business and GTM needs
• Drive modernization across workflows, automation, data integration, and experience
• Partner with Commercial and GTM leadership to ensure solutions are market ready, differentiated, and scalable
• Support evaluation, planning, and execution of partnerships and inorganic growth opportunities
• Ensure transformation initiatives translate into tangible client experience improvements
• Lead complex, multi-workstream programs with clear ownership and accountability
• Provide regular updates to Executive Leadership on progress, risks, and business impact

Senior Director, Leaves Strategy and Execution

Project Manager

• Designing, building, and overseeing the execution of complex, cross-functional strategic client initiatives.
• Championing and utilizing best of breed technology (Smartsheet, SFDC, etc.) for all work performed.
• Driving innovation, optimizing business process and workflows as appropriate, and delivering exceptional business value through effective program execution.
• Designing and managing project execution, while identifying and resolving risk and adapting as needed to ensure success.
• Anticipating when change may be needed, and positioning recommendations appropriately.
• Communicating regularly with internal and external stakeholders on project progress, offering viable solutions and opportunities as needed.
• Driving continuous improvement in program management across the client project portfolio.
• Managing the successful execution of multiple large-scale, complex client projects.
• Independently managing risk associated with client projects and developing and overseeing risk mitigation strategies.
• Communicating complex ideas, anticipating objections, and persuading others to adopt an alternative point of view, often at senior levels of leadership.
• Acting as a change agent; Seeking out and pursuing new ideas for continuous improvement.

Project Manager II

• develop and implement strategies to enhance customer satisfaction, loyalty, and retention
• collaborate to execute programs that drive business growth and customer advocacy
• lead client teams to deliver large, complex communication projects
• plan the development of effective multi-media communication and change management campaigns
• stay current with communication trends and demonstrate fluency with delivery channels
• consult with select clients at the senior HR level
• create and nurture client relationships and become a trusted partner
• address client needs with creative strategy and technology
• help build cohesive, high-impact teams
• identify and pursue business development opportunities
• create proposals and advance sales initiatives

Director, Engagement Services

• Handling increasingly difficult and complex assignments/solutions
• Supporting the Team Manager as a leader on your team
• Support operational planning and act as the primary member facing contact on client accounts
• Serving as the dedicated Health Pro communicator on client accounts
• Supporting the Team Manager with daily operational planning and problem-solving
• Providing leadership support for filling in for Team Manager as needed
• Mentoring Health Pros to improve their delivery for our clients
• Acting as a patient advocate daily
• Conducting provider research, producing quality care recommendations, cost comparisons, and medical bill processing analysis
• Representing Healthcare Navigation in client presentations
• Initiating process improvements and development of training content

Senior Health Pro Consultant

Operations

• Overseeing project planning, scheduling, capacity management, and progress tracking
• Identifying and pursuing process improvements for efficiency
• Acting as the point of contact for clients and internal teams
• Delivering coaching and managing performance of the team

Operations Delivery Manager – Retiree Health Solutions

• Own and manage a portfolio of carrier relationships as the primary operational contact
• Lead and deliver mid-sized projects independently; support larger initiatives as needed
• Handle escalations, analyze data, and drive resolution on complex issues
• Partner with internal teams, carriers, and vendors to ensure seamless execution
• Support both day-to-day operations and new implementations
• Gather requirements, support UAT, and validate system updates and enhancements
• Identify and drive process improvements that increase efficiency and reduce manual work
• Ensure accuracy, performance, and SLA alignment across deliverables
• Support onboarding, training, and ongoing development of team members
• Provide guidance and support on escalated operational issues

Health Solutions Carrier Operations Analyst

Client Partner

• The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions
• Is the primary point of contact for all assigned Leave Solutions Clients
• This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship
• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries
• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients
• Instilling customer confidence and deepening brand strength through comprehensive domain knowledge
• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes
• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks
• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management
• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy
• Managing client escalations to accelerate issue resolution and mitigate retention risk
• Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims
• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors
• Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership
• Acting as a change agent; Seeking out and trying new ideas for continuous improvement
• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed

Client Manager – Alight Leave Solutions

• Overseeing daily operational performance for assigned client(s).
• Managing operations teams to provide quality administrative services.
• Collaborating with support areas such as technology and customer care.
• Serving as the primary contact for clients regarding daily service delivery.
• Assisting the Senior Client Manager/Client Leader in delivering solutions.

Defined Benefits Client Manager I

Call Center Representative

• Provide day-to‑day operational support for Omni‑Channel Contact Center systems
• Troubleshoot, document, and resolve telephony and contact center issues
• Ensure service continuity, monitor system health, and escalate issues as needed
• Design and implement Omni‑Media routing strategies, call flows, and IVR scripts
• Develop and manage integrations between Contact Center platforms and enterprise systems
• Participate in major telephony transformation initiatives, including migration to NICE CXone
• Build, automate, and maintain dashboards and reports for key performance indicators
• Support ad-hoc reporting & analysis requests from Contact Center leadership teams
• Work closely with business teams to gather requirements and translate them into specifications
• Maintain strong working relationships with NICE CXone support teams and internal technology groups
• Maintain accurate documentation of the “as‑built” telephony architecture and configurations
• Continuously evaluate system performance and recommend improvements to enhance efficiency