Alight Solutions

Application Engineer

• Serve as the primary technical point of contact for the Sales & Service Center (SSC) regarding .COM portal issues and functionality questions
• Troubleshoot, diagnose, and resolve application incidents, performance issues, code-level defects, and platform-related problems across .NET, Kentico, and related components
• Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly
• Investigate and resolve content integration issues within the Kentico CMS environment
• Support integrations with downstream systems, including CRM tools (preferably Microsoft Dynamics CRM), APIs, and shared services

Application Support Engineer – .NET, Kentico

Support Engineer

• Monitor, support, and troubleshoot ETL and data integration workflows across production, QA, and development environments to ensure smooth daily operations
• Analyse and resolve incidents, job failures, and performance issues related to Informatica workflows, mappings, and SQL jobs
• Own and maintain ETL components including Informatica mappings, metadata, scripts, schedules, and operational procedures
• Identify opportunities to optimize performance, scalability, and reliability of existing jobs/processes
• Ensure stability of data ingestion pipelines spanning batch, near-realtime, and realtime patterns
• Fine-tune ETL solutions by developing a deep technical understanding of data flows and upstream/downstream dependencies
• Collaborate with DBAs and Data Architects to implement appropriate data partitioning, indexing, and optimization strategies to enhance job performance
• Develop or modify SQL scripts, stored procedures, database triggers, and queries as part of incident resolution, change requests, or performance tuning
• Work closely with cross functional and offshore teams, ensuring timely resolution of issues, clear communication, and adherence to support SLAs and operational guidelines
• Manage multiple concurrent support tickets, change requests, and enhancement tasks, balancing priorities based on business impact and urgency
• Ensure compliance with published support, development, coding, and testing standards, as well as change management practices

ETL, Informatica Application Support Analyst

Vice President

• Build, deepen, and sustain multi‑level relationships across consulting and brokerage firms
• Act as Alight’s senior representative within the consultant community
• Drive indirect revenue accountability by expanding Alight’s influence within broker and consultant books of business
• Serve as a central point for competitive intelligence
• Elevate Alight’s presence as a thought leader and market shaper
• Collaborate closely with various internal teams to ensure consultant feedback informs strategy
• Own consultant and broker reporting
• Lead consultant-related escalations

Vice President, Consultant Relations – Leaves, Absence & Disability

Director

• Collaborate with internal teams for exceptional service to insurance brokers and national customers
• Develop a unified go-to-market strategy with sales leaders and reps across teams
• Expand broker relationships with key targeted firms
• Track and report activities and metrics to management

Regional Director, Consultant Relations – Southeast

Proposal Manager

• Taking full ownership of the complete proposal lifecycle, from initial opportunity assessment to final submission of the most complex, must win proposals.
• Both new business and retention opportunities exist, and your expertise will include developing and maintaining detailed project schedules, outlining all client requirements, and proactively assigning and tracking responsibilities across cross-functional teams.
• Developing and maintain detailed project schedules and document all client requirements.
• Assigning, communicating, and tracking responsibilities across cross-functional teams.
• Ensuring every proposal strictly adheres to compliance standards and RFP instructions.
• Identifying risks early and implement solutions to maintain timelines and proposal quality.
• Shaping proposal strategy, messaging, and structure to highlight Alight’s value.
• Customizing standard content to align with each client’s goals and unique needs.
• Drafting or refining executive summaries and technical sections to ensure clarity and accuracy.
• Partnering with sales, legal, finance, product, and SMEs to gather and synthesize inputs.
• Collaborating with graphics teams to ensure visuals and messaging are aligned and impactful.
• Mentoring junior proposal team members as needed to support quality and consistency.

Proposal Manager II

Client Partner

• Responsible for managing new client implementation, ongoing client management, contract adherence and renewals
• Serving as the primary client contact for the Alight Retiree Health solution
• Being the subject matter expert in Group Benefit Delivery standards and individual Marketplace (ACA and Medicare)
• Persuading, motivating, and inspiring action toward desired outcomes
• Collaborating cross-functionally to optimize product, service, and delivery outcomes
• Developing and building meaningful and trusted relationships across internal teams and external stakeholders
• Acting as a change agent and seeking out new ideas for continuous improvement
• Tracking and managing daily tactical issues
• Ensuring customer satisfaction with services provided

Senior Client Manager – Retiree Health Solutions

Artificial Intelligence

• Architect and drive the end-to-end AI Quality program from inception
• Design and implement the unified AI Quality strategy and SOP, scaling controls by risk tier (Tier 1–3)
• Define and own success metrics, risk tiering, acceptance criteria, and operating thresholds for AI solutions
• Lead the development of golden/adversarial test suites (prompt injection, misuse, safety, bias, functional automation)
• Oversee the creation and maintenance of schema-level UI/API tests, agent contracts, and observability instrumentation
• Own the org-wide evaluation harnesses (e.g., promptfoo, TruLens, Ragas), CI gating, and red-team playbooks
• Manage independent spot checks, factsheets, registry entries, and evidence for governance and audit
• Collaborate with Product Owners, Developers, SRE/Observability, and Governance to ensure compliance and operational excellence
• Drive continuous improvement in fairness, explainability, safety, security, and operational SLOs
• Mentor and grow the AI Quality team, including onboarding and coaching junior engineers

AI Quality Lead

Cloud Engineer

• Designing, implement, and evolve cloud-native solutions for infrastructure provisioning, configuration management, and deployment pipelines.
• Owning production systems end-to-end, including design decisions, implementation, operational reliability, and iterative improvement.
• Developing and maintain Infrastructure as Code and Configuration as Code using tools such as Terraform, CloudFormation, and Ansible.
• Designing, implementing, optimizing, and own CI/CD pipeline tooling for application and infrastructure deployments using tools such as GitHub Actions or Jenkins.
• Designing, implementing, and own high‑quality, maintainable code in a modern language like Python, and author reliable Bash or PowerShell scripts.
• Using AI-assisted development tools (e.g., GitHub Copilot) and contribute to internal platforms that enable teams to build and deploy AI-enabled solutions using AWS Bedrock and WatsonX.
• Implementing observability, monitoring, and alerting to ensure system reliability, scalability, performance, and cost efficiency.
• Embedding security into infrastructure and delivery workflows by applying DevSecOps practices such as least-privilege access, secure defaults, and automated policy enforcement.
• Collaborating effectively with application, platform, network, and security teams, clearly communicating requirements, tradeoffs, and design decisions.
• Maintaining clear documentation and proactively explore and apply emerging technologies in cloud, DevOps, and AI.

Cloud Platform Engineer

Insurance

• Engage with the Alight Partner/Carrier Network to identify prospects and build pipeline
• Partner with Account Management to build strategic growth plans per client
• Own the end-to-end sales cycle for specified products — discovery, proposal, partner collaboration, negotiation, and close
• Maintain accurate pipeline forecasting and Salesforce hygiene
• Engage HR, Benefits, Finance, Procurement, and executive sponsors
• Translate product value into financial, clinical, and employee experience outcomes
• Address regulatory and compliance considerations confidently

Client Insurance Specialist

Consultant

• Serving as the dedicated Health Pro communicator on client accounts and support as back-up as needed
• Supporting the Team Manager with daily operational planning and problem-solving to ensure aligned teams meet performance, production, and quality expectations
• Providing leadership support for filling in for Team Manager as needed
• Addressing urgent needs, attending ongoing meetings, and continuing performance conversations in manager’s absence
• Mentoring Health Pros to improve their delivery for our clients
• Acting as a patient advocate daily by representing the patient from all angles of the healthcare industry
• Researching involves conducting provider research, producing quality care recommendations, cost comparisons, and medical bill processing analysis
• Representing Healthcare Navigation in client presentations, particularly open enrollment sessions, serving as the client population expert
• Initiating process improvements and the development of training content

Senior Health Pro Consultant

Customer Support

• Oversee daily contact center operations, ensuring KPIs (Service Level, AHT, Occupancy, Adherence) are met and continuously optimized.
• Identify and reduce non–value-added work, leveraging automation and predictive tools to improve efficiency.
• Lead continuous improvement initiatives to streamline workflows through integration of AI-enabled forecasting, scheduling, and analytics systems.
• Partner with cross-functional teams to standardize best practices and drive consistency across global operations.
• Evaluate and pilot emerging AI and automation technologies that enhance customer and agent experience.
• Collaborate with Operations Technology & Transformation to integrate AI-driven workforce management tools, ensuring scalability and ethical use of data.
• Translate complex AI insights into actionable staffing, performance, and resource strategies.
• Serve as a change leader during automation or technology rollouts, ensuring smooth adoption and measurable impact.
• Serve as a trusted advisor to stakeholders and peers, identifying operational risks and opportunities with data-backed recommendations.
• Provide forward-looking capacity and staffing strategies based on evolving client volumes, AI containment rates, and service model changes.
• Partner with finance and recruiting to build resource plans that align with automation-driven efficiencies and future skill needs.
• Support executive decision-making through clear, consultative storytelling rooted in analytics and operational insight.
• Mentor Capacity Managers, developing their analytical, technical, and consultative capabilities.
• Foster a culture of curiosity, adaptability, and continuous learning within the operations organization.
• Collaborate across Delivery, IT, and Product teams to ensure aligned, end-to-end operational outcomes.

Customer Care Operations Consultant – Temporary

• Managing the overall client retention, satisfaction and growth of all clients under the assigned strategic channel.
• Serving as an advisor to employers, consultants, and partnering under the assigned strategic channel.
• Recommending and executing best practices of Alight services, while interacting and gaining trust of individuals at all levels of client organization.
• Demonstrating expert knowledge of Alight offering by providing strategic development, execution, and problem solving to define concrete solutions.
• Increasing and maintaining engagement rates in the Alight services and to ensure attainment of ROI Guarantees where applicable.
• Developing and executing renewal strategies, including packaging, presenting, and negotiating to retain clients.
• Leading pre-renewal internal strategy meetings and collaborates with Alight enterprise leaders on multi-product and service client renewals.
• Managing and delivering regular updates of the assigned channel to key stakeholders internally and externally.
• Overseeing a team of Client Leaders, handling performance reviews, compensation processes, and supervisory duties to ensure successful relationship management.
• Provide coaching and mentorship to promote best practices, support business goals, and represent the Navigation team internally.
• Owning development and execution of compelling business cases and support comprehensive reporting to clients and broker/consultant partners.
• Partnering with other Directors to create the annual business review template.
• Assisting Client Leaders in key client annual business review meetings with clients assigned channel to review performance.
• Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals.
• Providing creative solutions to client problems that support ROI/VOI/performance-based initiatives.
• Assisting in the new business process to help position Client Delivery during the sales process.

Director, Navigation Client Channel Leader

Business Analyst

• Reviewing client leave and disability policies, documenting client requirements, and translating needs into the business requirements documents.
• Writing clear and concise business requirements ensuring that requirement statements are complete, consistent, comprehensible, feasible, unambiguous, traceable, and verifiable
• Identifying process gaps or risks and providing Alight best practices, and data-driven solutions to the client.
• Leading the client through the Alight claims system including workflows and system demonstrations.
• Discussing employee and employer communications and obtaining redlines and client approval; implementing and configuring agreed upon versions.
• Conducting and improving test matrices, executing test scenarios, addressing configuration gaps, resolving issues, and securing client approval for user acceptance testing.
• Managing development tickets, client standups, and defect fix support.
• Maintaining accurate and timely delivery commitments in project tracking tools approved by management.
• Aligning custom configurations and development to the Alight development release schedule.
• Improving existing internal processes by studying current practices, identifying bottlenecks, and recommending efficient solutions.
• Collaborating with all internal and external stakeholders.
• Supporting enterprise-level analysis responsibilities including planning and scoping interdependent activities and leading senior business stakeholders to make informed decisions.
• Demonstrating a deep understanding of the business and business process, including building great partner relationships with key business stakeholders.
• Leading and supporting the efforts of other business analysts including coordination and oversight of the work of other business analysts.
• Providing strategic consultative leadership to drive solution design decisions, prioritization tradeoffs, and stakeholder alignment.
• Influencing feature-level vision and shapes deliverables through successful backlog partnership with Product/Technology.
• Serving as a functional escalation point and ensures timely resolution of issues requiring senior functional engagement.

Senior Configuration Business Analyst – Alight Leave Solutions

DevOps Engineer

• Design, build, and scale cloud infrastructure and CI/CD capabilities supporting healthcare applications and services
• Implement Infrastructure as Code (IaC) using Terraform, including modules, state management, and CI enforcement
• Drive compliance alignment across DevOps processes to meet SOC 2, HIPAA, focusing on access control, auditability, and PHI safeguards
• Automate deployment, monitoring, and operational reliability across distributed cloud services
• Collaborate with security, compliance, and audit teams for continuous monitoring
• Deliver infrastructure and application deployments during weekend release windows
• Enforce and contribute to engineering standards, best practices, and technical design reviews
• Troubleshoot and remediate complex production issues

Azure DevOps Engineer

• Ongoing relationship with clients and maintain regular communication with key client stakeholders.
• Evaluating manage, and resolve complex operational and technical challenges.
• Understanding our technology solutions to better serve client needs.
• Organizing, plan, and lead both internal and external meetings effectively.
• Coordinate with clients and the health pro team to ensure all required materials for health pro delivery have been received.
• Demonstrate Alight’s value effectively and establish appropriate expectations with the client regarding navigation service delivery.
• Collaborate with Health Navigation Team Manager to understand and resolve complex customer and client escalations.
• Serving as a Subject Matter Expert for service-specific and common client requirements.
• Collaborating seamlessly with a global team dedicated to client delivery and satisfaction.
• Executing the solution roadmap for the client.
• Developing domain and operational expertise within the client team.