Senior Manager, Client Management – Alight Leave Solutions

Alight Solutions

Senior Manager in Client Management responsible for strategic client relationships at a benefits administration provider. Focusing on client retention, engagement, and optimizing product value fit.

Posted 7/16/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client and Broker Relationship Management, focusing on client retention and satisfaction through strategic engagement and collaboration. Proficient in analyzing data to drive actionable insights and optimize client outcomes in HR services and healthcare.

Highest-signal resume keywords

Client/Broker Relationship ManagementAnalytical SkillsClient Engagement StrategiesCommunication SkillsHR Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFinancial ModelingPricing ManagementClient Retention StrategiesBusiness Review Preparation

Soft Skills

Negotiation SkillsIssue ResolutionRelationship DevelopmentCollaborationChange Management

Industry Keywords

HR ServicesDisability ManagementWorkers CompensationFMLA ManagementClient Success

About the role

Key responsibilities & impact

responsible for strategy, management, and retention of a high-revenue, and complex client portfolio
fostering strategic relationships with clients and brokers
optimizing the value clients gain from Alight's products and solutions
developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants
working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service
advocating to ensure business readiness and client success
collaborating cross-functionally to optimize product, service, and delivery outcomes
consulting with clients regularly on best practices to increase product adoption and utilization
owning the Account Health strategy for assigned client accounts
proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk
strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews
informing clients of changes in legislation that affect disability, workers compensation, and FMLA management
acting as a change agent; seeking out and pursuing new ideas for continuous improvement
traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Requirements

What you’ll need

5 years of direct Client/Broker Relationship management experience or advanced degree equivalent
excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts
compelling analytical skills with the ability to translate data into actionable insights
experience managing pricing and financial models
ability to partner with the Sales/Commercial Team to identify expansion opportunities
experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion
experience in HR services, business management, disability/absence, and healthcare.

Benefits

Comp & perks

health, dental and vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities