Customer Success Leader – Healthcare Navigation Solutions

Alight Solutions

Customer Success Leader ensuring success and growth for Healthcare Navigation clients at Alight. Leading and developing client-facing teams for strategic relationship management and operational excellence.

Posted 7/24/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $170,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive leadership in Healthcare Navigation and client management, focusing on client retention, growth, and operational performance. Proven ability to build executive relationships and drive strategic initiatives that enhance client satisfaction and business outcomes.

Highest-signal resume keywords

Healthcare Navigation ExpertiseClient Relationship ManagementTeam Leadership and DevelopmentBusiness and Financial AcumenContract Negotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementClient Retention StrategiesPerformance ManagementRisk MitigationForecastingGrowth StrategiesContract FulfillmentComplex Client Escalation ManagementHealthcare Delivery KnowledgeEmployee Benefits Administration

Soft Skills

Exceptional CommunicationExecutive Presentation SkillsNegotiation SkillsInfluencing SkillsClient-Centric Mindset

Industry Keywords

Healthcare ServicesBenefits AdministrationConsultingBrokerageClient SuccessOperational ExcellenceStrategic VisionClient SatisfactionRevenue GrowthCross-Functional Initiatives

About the role

Key responsibilities & impact

Ensuring the overall success, retention, growth, and operational performance of Alight's Healthcare Navigation client portfolio.
Leading a client-facing team responsible for executive relationship management, client success, contract fulfillment, and revenue growth through retention and expansion.
Establishing and executing the strategic vision for Healthcare Navigation Account Management.
Serving as a sponsor and trusted advisor for key client relationships, building credibility with senior client stakeholders.
Driving client retention, satisfaction, and long-term partnership growth across the Healthcare Navigation portfolio.
Ensuring clients achieve measurable business, financial, and health outcomes from their Navigation investment.
Supporting renewal and expansion strategies in partnership with renewal leader, sales, and product.
Identifying opportunities to deepen client relationships and expand Healthcare Navigation solutions.
Partnering with client teams to demonstrate value, articulate outcomes, and support contract negotiations.
Maintain executive-level relationships that strengthen client confidence and retention.
Ensuring contractual commitments, service levels, and client deliverables are consistently achieved.
Overseeing the resolution of complex client issues, executive escalations, service failures, and quality concerns.
Driving client management operational excellence through governance, performance management, risk mitigation, and accountability frameworks.
Leading portfolio-level management of client health, delivery performance, and strategic initiatives.
Leading, coaching, and developing a team of Client Directors and Client Leaders.
Creating a culture of accountability, client-centricity, collaboration, and continuous improvement.
Establishing clear performance expectations and driving execution against business objectives.
Owning portfolio performance, including client retention, revenue preservation, and growth opportunities.
Monitoring key business metrics and implementing strategies to improve client and financial performance.
Championing initiatives that enhance the Healthcare Navigation business, client experience, and operational effectiveness.
Representing Healthcare Navigation in executive, client, and enterprise forums.

Requirements

What you’ll need

10+ years of progressive leadership experience in healthcare navigation, benefits administration, healthcare services, consulting, brokerage, or related industries.
5+ years leading managers and/or director-level leaders in a client-facing organization.
Possess proven success managing large, complex client portfolios and driving retention, growth, and client satisfaction.
Demonstrate ability to build trusted relationships and influence executive stakeholders, including C-suite, HR, Benefits, and Procurement leaders.
Have proven experience in leading teams focused on client retention, growth, and performance, with expertise in managing enterprise clients and multi-million-dollar accounts.
Demonstrate excellent business and financial acumen, with experience managing portfolio performance, forecasting, contract negotiations, and growth strategies.
Have experience leading complex client escalations, risk mitigation, and cross-functional business initiatives.
Display exceptional communication, executive presentation, negotiation, and influencing skills.
Have deep understanding of healthcare navigation, employee benefits, healthcare delivery, or related healthcare solutions.
Be able to travel 25%, including occasional short notice travel to support client and business priorities.

Benefits

Comp & perks

health, dental and vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities