Navigation Care Coordinator

Alight Solutions

Care Coordinator assisting customers with health and welfare benefits inquiries through inbound and outbound calls. Educating customers on available benefits and processing enrollments accordingly.

Posted 7/24/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $42,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Health and Welfare benefits, including processing enrollments and educating customers on plan provisions. Strong communication, customer service, and organizational skills are essential for effectively resolving complex customer needs in a fast-paced environment.

Highest-signal resume keywords

Health Plan Benefits ExperienceCustomer Service SkillsWritten Communication SkillsOrganizational SkillsBilingual Spanish Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Benefits ProcessingEnrollment ProcessingCOBRA KnowledgeCritical ThinkingTime Management

Soft Skills

EmpathyCompassionTeam CollaborationFlexibilityAdaptability

Tools & Technologies

Computer ProficiencyCustomer Relationship Management ToolsSummary Plan DescriptionsHealthcare Training Tools

Industry Keywords

Health and Welfare BenefitsPremiumsCoinsuranceCopaysDeductiblesOut of Pocket ExpensesRetirement PlansAnnual Enrollment

About the role

Key responsibilities & impact

Handle inbound and outbound calls to assist with customer needs related to Health and Welfare benefits, including processing enrollments.
Educating customers on benefit plans and program options.
Utilizing tools to discuss premiums, coinsurance, copays, deductibles, and out of pocket expenses for health benefits.
Using excellent customer service skills with empathy and compassion to resolve complex customer needs while navigating multiple tools in a quick-paced environment.
Educating customers on plan provisions using Summary Plan Descriptions and other tools, including handling questions on COBRA and retirement.
Handling questions about COBRA, process enrollments, and connect customers to relevant benefits, resources, or programs.
Participating in ongoing healthcare training and adapting to new processes as needed.
Scheduling and completing appointments for Retirement, Annual Enrollment, and other special events.
Investigating identified issues by interacting with the health plan, provider, and other third parties as needed.
Utilizing excellent written communication skills to accurately record and summarize customer needs and actions.
Receiving coaching and feedback on performance and applying learnings.

Requirements

What you’ll need

2 years relevant experience in health plan benefits or associate’s (health care benefit-related field)
Possess excellent written and verbal communication skills, customer service and customer resolution skills, and critical thinking skills
Possess organizational and time management proficiencies
Able to recognize the need to change priorities to meet the business needs
Able to work effectively in a team environment
Able to have workstation that is free of noise and distractions
Possess technology proficiency
Access information using a computer and related components and peripherals
Participate in training sessions and meetings
Ability to be flexible with various shifts and possible overtime when business needs require
Possess Spanish speaking/ Bilingual experience.

Benefits

Comp & perks

health, dental and vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities
flexible working arrangements
comprehensive total rewards package