Aledade, Inc.

Project Manager

• Lead end-to-end project management for CCaaS and AI-driven patient engagement initiatives
• Facilitate project planning sessions to define scope, objectives, deliverables, and success criteria aligned with organizational goals and healthcare compliance (such as HIPAA)
• Coordinate integration and optimization of AI capabilities (virtual agents, chatbots, NLP) for patient support, triage, and appointment scheduling
• Oversee deployment and continuous improvement of CCaaS platforms to provide seamless, omnichannel patient experiences
• Ensure patient privacy, data security, and adherence to regulatory requirements across all call center technology implementations
• Manage change control processes and ensure smooth transitions and training for end users (call center agents, clinicians, and support staff)
• Develop and maintain comprehensive project plans, schedules, budgets, and resource allocations for multiple simultaneous projects
• Partner closely with business stakeholders, Product and IT teams, and multiple technology vendors to deliver projects that improve agent productivity and streamline operations

Senior Project Manager, Patient & Practice Solutions

Operations

• Initiates and develops respectful, trusting, and productive relationships with Aledade internal departments, payers and client practices.
• Works with Market Manager and IPA Operations Director to develop strategic initiatives and operational tracking in key areas such as payer contracting and payments, provider recruiting and provider membership, population health management, physician alignment, care management oversight, and health information technology.
• Monitors payer enrollments, reports, and payments.
• Leads payment distribution, payment reporting and tracking.
• Develops, monitors, and reports on Key Performance Indicators related to IPA operations
• Provides care management program oversight
• Mentors, coaches, and manages direct reports.
• Oversee the Operations Specialist and assists in developing and coordinating implementation of meeting communication and notifications.
• Oversees the Membership team to assure complete, accurate, and efficient membership processes
• Oversees third party care management function to assure performance and metric achievement
• Responds to queries from customers and potential customers regarding membership, health plan contracts, incentive programs, and IPA information
• Coordinates and runs meetings with payers for contract administration, updates, and issues. Works with payers to resolve issues.
• Conducts internal team meetings to develop and communicate overall client strategy, including contract deliverables, progress reports, and implementation plans
• Overseas delivery of client communication and education material
• Works with growth department and IPA Operations Director to support recruitment efforts
• Performs other duties as assigned

Operations Manager

Manager

• Manage analyses conducted by Analyst(s) from various internal and external datasets to pinpoint greatest areas for quality and cost interventions.
• Develop performance tracking tools and metrics for monitoring progress for each contract and across the portfolio of contracts.
• Guide the synthesis of performance status including key successes and opportunities by contract and communicate to leadership and other stakeholders, including payer partners in partnership with the PSE team.
• Lead external payer engagements including the development of external facing materials for strategic payer partners to include deck creation, aligning performance narratives across internal matrix partners (in partnership with the PSE team), and articulating wins and opportunities with internal and external stakeholders.
• Execute the HPP Strategy by partnering with key stakeholders across the three pillars of risk, affordability, and quality to deploy performance initiatives, achieve company targets, and ensure operational excellence in each market.
• Translate contract terms and performance data into actionable approaches to achieve contract, market, and company-level savings and quality targets.
• Partner with Aledade field teams to implement their strategic and operational plans for relevant value-based contracts to drive successful outcomes across Aledade’s provider networks, including achieving contractual quality thresholds and generating shared savings.
• Provide bidirectional feedback to Aledade internal teams, and support the strategic deployment of all performance activities within the market.
• Support the professional development goals and endeavors of direct reports, guiding their aspirations to align with company goals and OKRs.
• Other duties as assigned

Manager, Health Plan Performance

• Assists ED/MP on market strategy implementation. Manage practice transformation priorities aligned to and codified in ACO strategic plans and practice transformation plans (PTPs); Regular practice calls and visits; and ability to support and lead board meetings as appropriate; accountable for practice happiness initiatives. Ensure full implementation of all net-new practice programs and compliance requirements.
• Staff management, assists in new staff training and onboarding. Establish goals for and review KPIs with each member of their respective PTS team; ensure steps are taken to support professional development of PTS. Prioritizes and cascades company strategy autonomously & professionally. Demonstrates effective proactive coaching and staffing models to align their teams strengths to goals & objectives. Effectively identifies and addresses areas of opportunities as it relates to their direct reports and timely communicates opportunities and resources.
• Provides ongoing thought leadership and feedback to help Aledade to improve and innovate related to growth, practice happiness and savings to make Aledade more successful.

Market Manager

• Design, develop, and continuously optimize sales compensation plans across all sales roles and segments
• Administer monthly, quarterly, and annual compensation payouts, ensuring accuracy and timeliness
• Partner with Finance and Payroll to establish compensation accrual processes and payment workflows
• Conduct regular compensation plan performance analysis and recommend optimization strategies
• Manage quota setting processes, territory assignments, and compensation dispute resolution
• Develop and maintain compensation modeling tools for scenario planning and budget forecasting
• Create and maintain comprehensive compensation plan documentation and communication materials
• Monitor and track financial offers extended in the sales process against approved budgets
• Analyze offer utilization patterns, win rates, and margin impact across different deal types
• Partner with Finance to forecast offer spend based on sales pipeline and historical conversion data
• Establish offer governance processes and escalation procedures for non-standard requests
• Conduct regular offer performance analysis to optimize offer strategy
• Collaborate with Sales Leadership to ensure offer guidelines align with go-to-market strategy
• Serve as primary liaison with Finance for all sales compensation and prospect offer matters
• Partner with Payroll to ensure seamless compensation processing
• Collaborate with Sales Operations on territory planning, quota setting, and performance metrics
• Work with Legal on contract terms, offer compliance, and risk management protocols
• Support HR with compensation philosophy development and equity considerations
• Partner with GTM and leadership to ensure seamless deal offer management and tracking to budget

Senior Manager, Sales Operations

General Counsel

• Provide legal advice and guidance on U.S. privacy laws and regulations, including HIPAA, the California Consumer Privacy Act (CCPA/CPRA), state privacy laws (e.g., Colorado, Virginia), and applicable federal laws (e.g., TCPA, FTC Act).
• Collaborate with cross-functional teams - including product, engineering, security, and compliance - to identify and mitigate privacy risks in products and services.
• Assist the Commercial Legal Team with review and negotiation of data protection terms in contracts with customers, vendors, and partners.
• Support the development and implementation of internal privacy policies, procedures, and training programs.
• Advise on incident response, including data breach investigation, notification, and remediation.
• Monitor and analyze regulatory developments, enforcement trends, and industry best practices related to U.S. privacy and data protection.
• Support responses to regulatory inquiries, audits, and investigations.
• Help shape Aledade's privacy strategy and ensure alignment with business goals and legal requirements.

Privacy Counsel

• Provider administrative support for the Service Model Innovation & Delivery Team on preparation and execution of calls, meetings, retreats, and projects. Track action items, follow-ups, and tasks on an ongoing basis. Facilitate communication among key stakeholders/customers. Organize and manage inbound calls, emails and other requests. Schedule small to large internal and external meetings.
• Expertly draft memos, reports, spreadsheets, newsletters and decks. Own content review and planning for team meetings. Own content review and distribution of internal resources related to department content.
• Partner with cross-functional teams both within and external to the SMID Team.
• Across the SMID Team support data entry, extraction, analysis and reporting projects relevant to the department and contracts such as performance reporting communications and ACO REACH.
• Ad hoc projects and other duties as assigned

Operations Administrator

• Drive sales operations strategy aligned with company growth objectives and market expansion.
• Own sales forecasting accuracy and pipeline predictability with executive accountability.
• Develop and execute sales performance frameworks that drive measurable business outcomes.
• Lead and scale a team of 3-4 sales operations professionals and analysts and 1 Director, Sales Compensation & Offer Management
• Partner with CRM team Product Manager and Salesforce Administrators
• Drive organizational change management for sales transformation initiatives
• Foster data-driven culture and analytical thinking across the growth organization
• Design and optimize end-to-end sales processes for maximum efficiency and conversion
• Implement advanced sales analytics, KPI frameworks, and performance dashboards
• Lead sales territory planning, quota setting, and capacity modeling initiatives
• Establish sales governance frameworks and quality assurance processes
• Monitor and analyze compensation plan effectiveness and sales performance correlation
• Own the relationship with Salesforce Corporate Systems
• Ensure data integrity, governance, and advanced reporting capabilities across sales
• Drive automation initiatives and workflow optimization projects
• Implement compensation tracking systems and deal approval workflow automation

Senior Director, Sales Operations

Customer Success Manager

• As a Manager of Operations and Customer Success, you'll make a tangible impact on healthcare delivery by helping independent primary care practices thrive in value-based care while improving patient outcomes.
• In this dynamic role, you'll work directly with practice partners to optimize success strategies, solve operational challenges, and drive both clinical excellence and financial performance.
• We're looking for someone who thrives in a fast-paced environment where you'll analyze performance data, facilitate improvements, and collaborate across teams to remove barriers.
• Candidates should be comfortable working remotely/work from home anywhere within the US.

Manager, Operations and Customer Success

Technical Product Manager

• As a Senior Technical Product Manager, Risk Platform, you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various lines of business with a focus on Medicare Advantage.
• In this role, you will partner with business owners, data analysts, engineers, designers and AI researchers to define project goals, solution scope, implementation approaches, and rollout plans. You will play a critical role in scaling the platform to integrate with new internal and external patient data sources, incorporate innovative AI services into the platform’s architecture, and model data for internal reports and dashboards.
• You will help identify and productionize improved data operations and digital workflows that accurately identify primary care patients with suspected diagnoses. As a platform focused product manager, you will bridge the gap between strategic business needs and core platform capabilities, ensuring Aledade delivers a high-quality, future ready Risk foundation that can support AI innovation and scale operationally.

Senior Technical Product Manager, Risk Platform

• The Manager, Network Contracting on the Strategic Payer Partnerships team will support and execute Aledade’s network contracts with national and regional health plans. The role is focused on negotiating and managing a portfolio of network participation agreements. In collaboration with senior leadership, the manager will interface directly with payers to negotiate new agreements and manage renewals. This role will have a strong focus on contract lifecycle management, analysis, and maintaining positive payer relationships.
• We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the U.S. or from our office in Bethesda, MD, Durham, NC or Austin, TX.

Manager, Network Contracting

Director

As an Executive Director at Aledade, you'll be the entrepreneurial leader of your market(s), spearheading the business strategy that directly improves patient outcomes and healthcare affordability.
You'll serve as the vital bridge between our field operations and central support teams, ensuring every initiative translates into real-world impact.
Collaborate closely with Regional and Senior Medical Directors to turn clinical excellence into sustainable savings, while building and guiding field teams that transform how healthcare is delivered.
Autonomy to shape market-specific strategies, drive meaningful practice partnerships, and see firsthand how your leadership creates lasting change in the communities you serve.
This is an opportunity to be at the forefront of healthcare innovation, where your strategic vision directly contributes to better care for patients and stronger, more sustainable practices for providers.
Please note: Candidates must be located in San Diego or the surrounding area to be considered for this position.

Executive Director

Engineering Manager

• As the Senior Engineering Manager, you will lead by being a highly technical leader who delivers high business impact on projects of increasing dependencies and ambiguity.
• You will lead a team of individual contributors in the development of technology that saves lives and improves mental and physical health for millions of people.
• You will lead a team that is building an AI platform and supports AI enablement across the company.
• At Aledade, we empower primary care physicians with technology to keep their patients healthy, preventing unnecessary hospitalizations.

Senior Engineering Manager - AI Platform

• Lead a technical support team that ensures healthcare operations run seamlessly; combines people management with hands-on technical problem-solving; guide daily activities; drive performance and accountability across all support functions
• Oversee SLAs, incident lifecycles, monitor systems; provide escalation support; work through interface changes; supervise ticket management; identify improvements through process enhancements and automation
• Strategic thinking and tactical execution; implement solutions to streamline workflows; ensure team has tools and guidance; regular reporting to leadership on operational efficiency and team performance
• Make meaningful impact on healthcare delivery while developing technical expertise and leadership in a collaborative, mission-driven environment
• Candidates should be comfortable working remotely/work from home anywhere within the US.

Practice Support Manager, Remote

Administration

• The Ironclad Administrator II serves as the subject matter expert for all Ironclad application support at Aledade\n• They are the primary point of contact for all support, maintenance, configuration and enhancement requests\n• Are able to work with both technical and non-technical resources to design, implement, and support solutions for Aledade users\n• This position is expected to provide full-lifecycle support, including collecting and analyzing business requirements, designing and configuring solutions, and providing testing assistance as required\n• Occasional after-hours support required to provide assistance during outages, upgrades and other major system changes