Aledade, Inc.

Practice Support Manager, Remote

Aledade, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $100,000 - $120,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSKafkaPythonSQLTableau

About the role

  • Lead a technical support team that ensures healthcare operations run seamlessly; combines people management with hands-on technical problem-solving; guide daily activities; drive performance and accountability across all support functions
  • Oversee SLAs, incident lifecycles, monitor systems; provide escalation support; work through interface changes; supervise ticket management; identify improvements through process enhancements and automation
  • Strategic thinking and tactical execution; implement solutions to streamline workflows; ensure team has tools and guidance; regular reporting to leadership on operational efficiency and team performance
  • Make meaningful impact on healthcare delivery while developing technical expertise and leadership in a collaborative, mission-driven environment
  • Candidates should be comfortable working remotely/work from home anywhere within the US.

Requirements

  • 4+ years of experience as a Technical Support Manager in a healthcare or technology setting
  • Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners
  • Experience leading a team and managing team performance
  • Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL)
  • Proven ability to define, implement, and manage SLAs
  • Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty)
  • Experience creating and maintaining operational runbooks and documentation
  • Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA)
  • Experience with building or supporting interfaces in the Mirth interface engine
  • Proficiency in constructing new and complex SQL queries for troubleshooting and analysis
  • Proven experience using Python, AWS CLI, and Bash
  • Bachelor's degree in Information Technology, Health Informatics, or a related field
  • Direct experience with modern data platforms like Databricks and streaming technologies like Kafka, or a demonstrated ability to learn new, complex technical systems quickly.
  • Prior experience working as a Mirth Interface Engineer
  • ITIL or other relevant incident management certification