Territory Business Manager – Neuromuscular
Takeda
Practice Support Manager, Remote
Aledade, Inc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSKafkaPythonSQLTableau
About the role
- Lead a technical support team that ensures healthcare operations run seamlessly; combines people management with hands-on technical problem-solving; guide daily activities; drive performance and accountability across all support functions
- Oversee SLAs, incident lifecycles, monitor systems; provide escalation support; work through interface changes; supervise ticket management; identify improvements through process enhancements and automation
- Strategic thinking and tactical execution; implement solutions to streamline workflows; ensure team has tools and guidance; regular reporting to leadership on operational efficiency and team performance
- Make meaningful impact on healthcare delivery while developing technical expertise and leadership in a collaborative, mission-driven environment
- Candidates should be comfortable working remotely/work from home anywhere within the US.
Requirements
- 4+ years of experience as a Technical Support Manager in a healthcare or technology setting
- Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners
- Experience leading a team and managing team performance
- Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL)
- Proven ability to define, implement, and manage SLAs
- Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty)
- Experience creating and maintaining operational runbooks and documentation
- Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA)
- Experience with building or supporting interfaces in the Mirth interface engine
- Proficiency in constructing new and complex SQL queries for troubleshooting and analysis
- Proven experience using Python, AWS CLI, and Bash
- Bachelor's degree in Information Technology, Health Informatics, or a related field
- Direct experience with modern data platforms like Databricks and streaming technologies like Kafka, or a demonstrated ability to learn new, complex technical systems quickly.
- Prior experience working as a Mirth Interface Engineer
- ITIL or other relevant incident management certification
