Aledade, Inc.

Manager

• In this role you will manage the delivery of interface projects aiming to obtain healthcare data from a wide variety of Practice Management systems, EHR systems, HIE vendors, hospital systems, national aggregator, or interoperability network to enable our partner practices to use key functionality in Aledade’s population health platform.
• The manager will provide strategic planning and roadmap of the data integration portfolio.
• The manager will be responsible for coordinating and prioritizing the day-to-day activities of the integration project management team as well as collaborating with internal teams and external vendors.
• The manager will lead a team or assist the Director to stand up a new team.

Senior Integration Manager

Technical Product Manager

• Own the vision, roadmap, and execution for Practice Nexus/MyPractice, including practice configuration, program and services enablement, eligibility and enrollment workflows, and EHR overlay activation and reporting.
• Partner with business owners to define the problem space, constraints, success metrics, and ideal end state, and advocate for that vision across technical and non-technical stakeholders.
• Continuously optimize live workflows (for both internal and practice users) through monitoring of key metrics, qualitative feedback, and structured experimentation where appropriate.
• Lead the product strategy and implementation for Aledade’s Clouch Couch initiative, designing an end-to-end experience that connects support, configuration, and data flows between Cloud Couch and Aledade’s internal platforms (including MyPractice).
• Collaborate with Support, Operations, Engineering, and Analytics to define implementation workflows, user journeys, and data models that improve resolution quality, time-to-resolution, and faster and more efficient enablement.
• Ensure Cloud Couch configuration, integrations, and business processes can scale across multiple domains, programs, and user types without becoming brittle or siloed.
• Work with internal teams and end users to develop a deep understanding of requirements, current-state workflows, and pain points across multiple domain areas (practice configuration, programs and services, EHR overlays, support).
• Translate discovery into clear problem statements, solution hypotheses, and well-scoped MVPs that balance impact, feasibility, and risk.
• Write detailed user stories, including business rationale, functional and non-functional requirements, dependencies, and measurable success criteria.
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk, with explicit phasing for MVP, iterations, and deprecation of legacy workflows.
• Partner closely with tech leads and engineering managers to sequence work, refine scope, and ensure alignment between architecture decisions and product objectives.
• Maintain tight feedback loops with App charter zones, Implementation, Support, and other stakeholder teams, including structured forums for decision-making, status updates, and trade-off discussions.
• Define and track success metrics for Practice Nexus areas, including MyPractice, Learning, and Implementation products, leveraging both operational and experience metrics to guide prioritization.
• Collaborate with BI/Analytics and data engineering to ensure the underlying data models, reporting, and monitoring support your product decisions and operational runbooks.
• Work with engineering to ensure high-quality releases, including appropriate QA, rollout strategies, change management, and documentation for internal and practice users.

Senior Technical Product Manager, Practice Nexus

• Partner with business owners to cultivate a shared vision for Aledade’s CRM ecosystem, develop alignment on constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective.
• Ongoing optimization of user workflows and capabilities, including monitoring of key metrics & incorporation of user feedback
• Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.
• Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.

Senior Technical Product Manager, Agentic CRM

Senior Technical Product Manager, Salesforce

• Accountable for driving market-wide quality and savings targets by supporting the development of strategies and overseeing the execution of core ACO transformation strategies.
• Analyze market-level performance gaps and variances to understand root causes and implement corrective actions.
• Align market activities with internal teams (Performance, Product, etc.) to ensure practice transformation goals are met.
• Lead a team of Practice Transformation Specialists (PTS) to ensure high-quality service delivery within the Explorer Market.
• Provide guidance on structured intervention attempts for practices while managing day-to-day field requests.
• Support Aledade’s People Management strategy for the Explorer team.
• Provide frontline feedback to the Program Director to help build and refine the service delivery model while standing up the program.
• Mitigate risks and prioritize initiatives that support the evolution of the virtual service model.
• Cultivate internal partnerships to align strategic priorities and identify opportunities for program growth and savings.

Market Performance Manager, Explorer

Security Engineer

• Diagnose, prioritize, and drive security program maturity
• Assess the current state with clear eyes: identify what’s working, what’s underdeveloped, and what needs to be rebuilt
• Build a prioritized, multi-quarter roadmap that sequences risk reduction against business reality — without waiting to be handed a problem statement
• Establish governance, ownership, and metrics that make the portfolio legible and actionable across security leadership, engineering leadership, and executives
• Hold the line on outcomes — not activity or artifacts.
• Translate security requirements into engineering practice
• Make security by design the operating standard: shift-left practices, threat modeling, architecture review, and controls embedded into how teams plan and ship
• Own the intersection of what security requires and what engineering can build — and move both sides toward it, fluently
• Remove the blockers that sit between security intent and engineering execution
• Build the habits and structures that outlast any individual program or initiative
• Own the compliance surface without losing sight of real risk
• Translate HIPAA, financial controls, and governance requirements into resilient programs that reduce actual exposure and scale — not just satisfy milestone audits
• Sequence compliance investments against where the company is going, not just where it’s been
• Build the evidence frameworks, metrics, and operational readiness that hold up under real scrutiny at scale
• Shape the AI security framework before it becomes a crisis
• Synthesize Aledade posture about AI risk, guardrails, and governance as AI becomes embedded in how we work and what we build
• Build the scaffolding — principles, review processes, accountability structures — that gives others a framework to execute against
• Operate with conviction in a space where the industry is still writing the rules
• Drive alignment across a complex, high-stakes intersection
• Operate at the seam between security, engineering, compliance, legal, and finance — without owning any of the headcount
• Eliminate toil that crushes effectiveness of the subject matter experts around you by clearing the path, not walking it for them
• Surface what’s being normalized that shouldn’t be — the risks deferred, the gaps unnamed, the programs that exist only on paper
• Drive evidence-based decisions that stick — from architecture, through build, to the risk level with executives
• Full-stack program leadership: equally at home in an architecture review, a compliance audit, a risk conversation with the CTO, and a sprint planning session with an engineering team

Senior Technical Program Manager, Security

Product Manager

• Partner with internal teams and operational leaders to design and build an infrastructure that will support day-to-day operations of the company as a means to meet client needs and drive customer value.
• Lead the Scrum Team - Field Success Enablement and related workstreams.
• Combine people, processes, and technology to strengthen Aledade's effectiveness as the company grows in size and complexity.
• Bridge the gap between business strategy and technical execution, ensuring our Salesforce ecosystem provides the operational backbone necessary for our front-office teams to deliver world-class service to our practices.
• Lead discovery and execution of functional solutions through a strong collaboration with internal teams.
• Balance competing needs of multiple teams and stakeholders while focusing on our broader mission to empower independent primary care providers with leading technologies and data-driven insights.

Director of Product Management, Salesforce

Operations

• The Analyst, Performance Data Operations serves as the core data analyst behind Aledade’s Quality performance improvement initiatives, managing data workflows and analysis in support of the Quality team.
• Operating independently within established processes, this role informs the design, execution, and continuous improvement of initiatives that advance quality outcomes for all Aledade patients by bridging raw data, operational workflows, and organizational strategy.
• Core functions include collaborating on cross-functional projects to embed quality measures into standard operations, leading user experience working groups to enhance analytics, and managing cross-function coordination across field, quality, and data teams.
• Responsibilities extend to building high-impact quality analytics, writing complex queries, and supporting the design of patient outcome metrics.
• Furthermore, this role is responsible for facilitating cross-functional working sessions and presenting clear, compelling narratives to both executives and field teams to drive performance management.

Clinical Quality Performance Data Operations Analyst

• Lead the design, implementation, and maintenance of network security infrastructure
• Build secure systems and manage engineering teams
• Ensure compliance with security standards and alignment with company objectives
• Support architecture, design, implementation, and operations of network and cloud infrastructure
• Manage critical incidents and ensure reliable network operations including DDI, Firewall, VPN and load balancing
• Provide technical leadership and coach junior members of the team

Senior Network Security Engineer II

Product Marketing

• Drive the creation of payer-specific marketing materials, including Payer snapshots/one pagers, templates, and internal documents. Maintain a deep knowledge of products ensuring all materials accurately reflect payer product features and value-based care terms.
• Serve as the primary owner for a portfolio of payer products and specialized payer projects, managing timelines and deliverables from contract signature to in-market activation.
• Partner closely with internal teams including Strategy, Performance, Sales, Marketing, and Market P&L to ensure product readiness, team alignment, and growth targets are met.
• Report on product and campaign performance, synthesize data into actionable insights, and provide recommendations for product enhancement or promotional adjustments.
• Other duties as assigned

Payer GTM Specialist

• As a Senior Technical Product Manager, you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various lines of business with a focus on Medicare patients.
• The Senior Technical Product Manager will own the test-and-learn infrastructure that determines what works across our outreach modalities, improve our approach to rapid experimentation cycles, and then apply those insights to continuously optimize our growing portfolio of agentic AI outreach.
• You will help push data-driven decision-making through ownership of our end-to-end customer data, reporting, and measurement.
• This will require close collaboration with Business analytics, Impact Analytics, and business partners on patient outreach success metrics, owning APIs both internal and 3rd party that provide insights into patient outreach usage and outcomes.
• You will partner closely with product managers in our patient outreach channels to design the experimentation approach for patient acquisition and engagement, building evidence along the way.
• As part of this role, you will also be creating feedback loops for the human QA teams to ensure reliability of our experiments and scaled AI-outreach products.
• This role ensures that Aledade creates a high-quality product with the ability to scale.
• You are a patient engagement optimization expert who combines deep A/B testing expertise across multi-channel outreach (SMS, phone, mail, email) with hands-on experience optimizing agentic AI solutions for voice and text-based patient communication.
• You will operate our test and learn infrastructure—designing experiments, managing the prioritization process for high volumes of test requests, executing rigorous A/B tests, and partnering with analytics teams to translate insights into actionable optimizations.
• As our agentic AI solutions are deployed, this person will take the reins to systematically improve their performance through structured experimentation.
• The ideal candidate has scaled test programs in healthcare or consumer health settings, brings strong analytical fluency to interpret results and guide strategy, understands the nuances of patient engagement funnels, and can balance scientific rigor with operational velocity to drive measurable improvements in enrollment, activation, and retention.
• We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the U.S. or from our headquarters office in Bethesda, MD.

Senior Technical Product Manager, Patient Engagement Experimentation

• Provide essential operational support that keeps our ACO running smoothly while directly contributing to healthcare transformation initiatives.
• Prepare high-level board presentations, coordinate key events like ACO retreats and kick-offs, and design critical reports using business intelligence tools.
• Monitor compliance activities, support leadership on special projects, and serve as the operational backbone ensuring seamless communication across all levels of the organization, from board meetings to provider communications.
• Gain valuable exposure to strategic decisions that shape the future of value-based care.

Operations Specialist

Medical Director

• Lead clinical engagement in assigned market, partnering with the Executive Director to drive performance improvement in value-based care within each Aledade partner practice.
• Leverage KPI metrics to identify opportunities for performance improvement of outlier data points within the market they support and partner with the field team to ensure healthcare teams complete worklist entries each week according to goal.
• Conduct clinical engagement calls to foster relationships with physicians and staff, identify and disseminate best practices, dig into clinical workflows, troubleshoot challenging individual patients and brainstorm solutions.
• Provide coaching, skill building and mentorship to Aledade primary care practices to optimize management of patients in their care.
• Engage and motivate physicians and practices to achieve meaningful quality improvements and reduce health care utilization.
• Participate in ACO Board Meetings; lead conversations in the clinical space.
• Coach and mentor Local Medical Directors to expand influence, meet regularly with each Local Medical Director in your region to troubleshoot practice problems and issues and provide strategic direction and support.
• In partnership with field leaders, promote value-based clinical strategy by supporting Aledade products and lending clinical perspective to strategy discussions, including selection and prioritization of Aledade-wide initiatives.
• Assess areas of greatest opportunity with ACO practices and identify areas for potential changes, enhancements, or new programs.
• Collaborate with field, tech, and product teams to optimize initiatives and drive improvements across the ACOs.
• Collaborate across Aledade’s network of Medical Directors to share achievements and seek counsel.**In partnership with field leaders, assist with regional recruitment of top practices for ACO expansion.

Regional Medical Director

Pharmacist

• Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)
• Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist
• Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence.
• Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.
• Accurately document all interactions, outcomes, and identified barriers in appropriate systems.
• Identify opportunities to enhance pharmacy workflows and processes
• Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs)
• Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals

Outreach Specialist, Pharmacy Outreach

• Analyze and map contract prioritization frameworks to corresponding solutions to maximize performance outcomes and resource utilization
• Develop systematic approaches for aligning high-priority contracts with optimal solution delivery models
• Monitor and adjust solution assignments based on contract performance data and strategic priorities
• Create and maintain solution-to-contract mapping documentation and workflows
• Conduct comprehensive analysis of the Patient & Practice Solutions portfolio to identify optimization opportunities, gaps, and strategic alignment with business objectives
• Develop and maintain holistic view of all solutions offerings, including performance metrics
• Prepare executive reports on portfolio performance, capacity utilization, and strategic recommendations
• Serve as the operational bridge between contract prioritization and solution delivery teams
• Collaborate with capacity planning teams to ensure solution rollouts align with available resources and operational capabilities
• Partner with stakeholder teams to ensure seamless solution delivery