Scheduling Outreach Specialist

Aledade, Inc.

Scheduling Outreach Specialist making outbound calls to book patient appointments for healthcare services. Working in a fast-paced call center environment using Five9 dialer for appointment scheduling.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs.
Follow standardized scripts and workflows to guide patient conversations and ensure consistency in messaging.
Schedule appointments directly in the appropriate system or coordinate with the practice to complete bookings.
Handle inbound return calls and voicemails, assisting patients with scheduling or routing them to appropriate teams.
Document all call activity and outcomes in real time using Five9 and internal tracking tools.
Verify and update patient contact information during calls to maintain data accuracy.
Transfer or escalate calls requiring clinical input or coordination beyond the scope of the role.
Educate patients on available services and appointment types, answering basic questions to support engagement
Other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
2+ years of call center experience, with at least 1 year in an outbound or patient outreach role
Regular and predictable attendance
Experience using Five9 or similar outbound dialer platforms
Familiarity with EHR systems and ability to accurately document patient interactions
Proficient in Microsoft Office and Google Workspace tools
Strong verbal communication, active listening, and interpersonal skills
Ability to meet call center performance metrics in a fast-paced environment
Highly organized and self-motivated with strong attention to detail
Reliable high-speed internet connection for remote work

Benefits

Comp & perks

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient SchedulingCall ManagementDocumentation AccuracyOutbound CallingData Entry

Soft Skills

Active ListeningInterpersonal SkillsSelf-MotivationOrganization

Certifications

High School Diploma or Equivalent