Senior Project Manager – HV
SOLV Energy
PMP
Senior Project Manager, Patient & Practice Solutions
Aledade, Inc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
PMP
About the role
- Lead end-to-end project management for CCaaS and AI-driven patient engagement initiatives
- Facilitate project planning sessions to define scope, objectives, deliverables, and success criteria aligned with organizational goals and healthcare compliance (such as HIPAA)
- Coordinate integration and optimization of AI capabilities (virtual agents, chatbots, NLP) for patient support, triage, and appointment scheduling
- Oversee deployment and continuous improvement of CCaaS platforms to provide seamless, omnichannel patient experiences
- Ensure patient privacy, data security, and adherence to regulatory requirements across all call center technology implementations
- Manage change control processes and ensure smooth transitions and training for end users (call center agents, clinicians, and support staff)
- Develop and maintain comprehensive project plans, schedules, budgets, and resource allocations for multiple simultaneous projects
- Partner closely with business stakeholders, Product and IT teams, and multiple technology vendors to deliver projects that improve agent productivity and streamline operations
Requirements
- Bachelor’s Degree
- PMP (Project Management Professional)
- 5 years of progressive experience in Project Management roles; Proven experience managing technology-driven projects in a contact center environment
- Experience with CCaaS platforms and AI-powered customer engagement technologies (e.g., chatbots, sentiment analysis, predictive analytics)
- Adept at documenting project requirements, creating project plans, and communicating progress to stakeholders at all levels
- Experience with change management, user training, and adoption strategies for new technologies and processes
- Exceptional collaboration skills; Proven track record working with cross-functional teams (IT, Product, operations) and vendor partners
- Strong analytical, critical thinking, and problem-solving skills; data-driven decision making
- Experience with service operations, ideally in a call center using metrics and operational rigor to drive patient engagement
- Strong leadership, communication, and interpersonal skills
- Knowledge of healthcare compliance and privacy regulations as well as wage and hour laws related to non-exempt employees
- Commitment to patient-centered care and improving the patient experience
- Preferred: Agile, Six Sigma, ITIL
- Preferred: Background in troubleshooting and resolving tech issues impacting call center operations
- Preferred: Understanding of data privacy, compliance standards, and security best practices relating to customer contact data
