Client Relations Administrator – Contract
Broadridge
Job Level
Mid-LevelSenior
About the role
- The Ironclad Administrator II serves as the subject matter expert for all Ironclad application support at Aledade\n
- They are the primary point of contact for all support, maintenance, configuration and enhancement requests\n
- Are able to work with both technical and non-technical resources to design, implement, and support solutions for Aledade users\n
- This position is expected to provide full-lifecycle support, including collecting and analyzing business requirements, designing and configuring solutions, and providing testing assistance as required\n
- Occasional after-hours support required to provide assistance during outages, upgrades and other major system changes
Requirements
- Bachelor’s Degree in Computer Science or related major, or equivalent working experience\n
- 4+ years of experience as a Ironclad Administrator\n
- 2+ years of experience working with Ironclad Workflow Designer\n
- 2+ of experience in Salesforce\n
- Ironclad CLM Core Administration certified or equivalent experience\n
- Strong customer-facing skills; excellent verbal and written communication skills\n
- Strong analytical and organizational skills; ability to multitask and prioritize in a fast-paced, rapidly growing environment\n
- A demonstrated ability to understand and articulate complex requirements\n
- Creative and analytical thinker with strong problem-solving skills\n
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards\n
- Availability to occasionally work outside business hours for application upgrades, outages, and project implementations\n
- Experience working with Jira is a plus\n
- Ironclad CLM Core Administration certification is a plus\n
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.\n
- Ability to work occasional weekend or after business hours for project deliverables/maintenance activities
