Customer Engagement Specialist
Avēsis
Manager, Operations and Customer Success
Aledade, Inc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
SeniorLead
About the role
- As a Manager of Operations and Customer Success, you'll make a tangible impact on healthcare delivery by helping independent primary care practices thrive in value-based care while improving patient outcomes.
- In this dynamic role, you'll work directly with practice partners to optimize success strategies, solve operational challenges, and drive both clinical excellence and financial performance.
- We're looking for someone who thrives in a fast-paced environment where you'll analyze performance data, facilitate improvements, and collaborate across teams to remove barriers.
- Candidates should be comfortable working remotely/work from home anywhere within the US.
Requirements
- 8+ years of experience in operations, customer success, or provider engagement within healthcare, with a focus on value-based care.
- Understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics.
- Ability to support and contribute to customer success or operational teams in a fast-paced, mission-driven environment.
- Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement.
- Excellent communication and interpersonal abilities, with a track record of engaging providers, and internal teams.
