Alcon

Learning and Development

• Designing, scheduling, delivering, and tracking technical training
• Running a train-the-trainer program and qualifying area trainers
• Specializing in training for LS3 Maintenance
• Collaborating with Maintenance, Engineering, Operations, and Quality to build a learning framework
• Developing training materials and knowledge assessments
• Incorporating feedback from training sessions into future training content

Maintenance Training Specialist

Sales

• Driving end to end MARLO adoption in ‘Quadrant 1-4’ Key Accounts
• Establish connections with key decision makers at assigned Key Account targets
• Attend virtual and in-person customer meetings with c-suite and other decision makers
• Achieve activation and utilization quotas in MARLO Quadrant 1 & 2 targets
• Provide project management support both internally and externally for successful onboarding

Manager, Digital Sales – Key Accounts

Compliance

• Support regulatory compliance activities for Alcon's Surgical portfolio
• Develop strong scientific and technical product knowledge
• Provide regulatory guidance and information to country Regulatory Affairs associates
• Coordinate product submissions, renewals, and updates
• Develop clear, concise, and complete product submission packages
• Ensure compliance with laws, codes, and regulations
• Offer regulatory strategies for new product introductions and changes
• Adhere to Good Practice (GxP) regulations and maintain documentation

Senior Associate II – Regulatory Affairs Strategy

Account Manager

• Develop and grow relationships while executing strategic plans.
• Set clear objectives for each sales interaction based on the needs of decision makers and influencers within the account.
• Work collaboratively with colleagues to create executional plans to help meet customer and organization needs.
• Execute marketing plan for specific products to help change customer behavior, driving adoption of product.

• Conduct daily, in‑person sales visits to physicians, clinics, optometry practices, and medical offices within an assigned territory.
• Present clinical data, product features, and appropriate use information to influence prescribing behavior and product utilization.
• Secure orders, commitments, or agreements to prescribe or utilize Alcon pharmaceutical products, in accordance with policy.
• Routinely plan and execute field routing schedules to maintain strong territory coverage and high levels of field presence.
• Build and maintain professional relationships with HCPs and office staff to expand access, utilization, and advocacy.
• Support product adoption through consistent follow‑up, education, and responsiveness to customer needs.
• Participate in industry meetings, training programs, and regional or national sales meetings as required.
• Conduct sample drops accurately and in full compliance with PDMA, company policy, and regulatory requirements.
• Maintain a strong working knowledge of assigned products, disease states, and competitive landscape.
• Operate at all times in accordance with Alcon Integrity & Compliance standards and applicable laws and regulations.
• Complete required CRM documentation, email correspondence, and expense reporting accurately and on time.
• Ensure administrative tasks remain incidental to the primary responsibility of field selling and customer engagement.

Pharmaceutical Sales Associate

• Build disease awareness with key partners
• Collaborate with partners on prior authorization and reimbursement
• Manage the sales budget and grow sales across the territory
• Develop sales and customer networks
• Implement compliant and medically relevant programs
• Coordinate trainings and product presentations
• Prospect the market for new accounts

Pharmaceutical Sales Specialist

• Achieve sales targets by selling surgical ophthalmic products within the assigned territory
• Build strong relationships with customers, address their needs, and ensure satisfaction through product demonstrations and support
• Execute a sales plan and strategy
• Conduct competitive market analysis to maintain Alcon's product market share
• Provide timely reports and ensure accurate documentation of sales activities

Cataract Account Manager

Manager

• Supporting surgical facilities and overseeing the overall IOL portfolio.
• Showcasing expertise in our products’ benefits and differentiation vs. competitive products by providing high technical consultancy in assigned accounts.
• Working with Account Managers, Tender and Pricing teams to provide the right customer solutions.
• Driving total IOL revenue and market share in the territory.
• Accelerating PCIOL (Presbyopia Correcting IOLs) penetration.
• Managing tender requirements working with internal teams.
• Developing new business with customers to achieve sales targets.
• Maintaining and optimizing existing relationships with key customers.
• Providing feedback on competitor activities in the field via line management.

Surgical IOL Manager

• Help achieve sales growth by ensuring strong customer relationships, selling our Phaco equipment and VitRet equipment.
• Partner closely with Account Managers throughout the demo & close process and run demos with support of Technical Service.
• Provide end-to-end support for cataract and Vit-Ret customers in selected accounts.
• Play an active role in demand generation and contract negotiations.
• Derive insights from the current customer environment and transform this understanding into successful commercial execution.
• Align with customers using a consultative sales approach to match Alcon products and services with customer & patient needs.
• Initiate and drive local events that serve customer´s needs.
• Liaise with expert roles for in-depth technical/clinical knowledge.

Surgical Equipment Sales, Ophthalmology

Field Engineer

• Provide high quality technical support for Alcon customers and Alcon sales & marketing departments.
• Manage a territory from technical, customer satisfaction and service perspective to cover New Zealand South Island.
• Carry out new equipment installations in consultation with the customer & sales force.
• Perform Repairs, Planned Maintenance plus submission of documentation on time with attention to detail and with proper consultation with the customer.
• Provide sales and marketing colleagues with support when required.
• Actively promote and sell Alcon Service Agreements.
• Understand and adhere to all quality and ISO requirements.

Field Service Engineer

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
• Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
• Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
• Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
• Escalate issues to relevant engineering teams
• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization

• Achieve sales targets for specific accounts or territories by promoting and selling Alcon products through various sales activities
• Develop relationships with key opinion leaders and high-volume users while discovering and developing new business opportunities
• Implement a sales plan and strategy, visiting customers frequently to provide necessary support
• Conduct events and meetings to update customers on products, services, and prices, and create and maintain a customer database
• Conduct competitive market analysis to maintain Alcon's product market share and react to competition by assessing the market
• Provide timely reports and ensure accurate and timely documentation of sales activities and customer interactions according to company needs
• Responsible for selling a full portfolio of Anterior Cataract Surgery products which includes; Capital Equipment, Disposables, Accessories, and Stand Alone products.

Cataract Equipment Manager

Software Engineer

• Evaluate and resolve complex issues related to manufacturing, design, quality, and materials engineering
• Develop, implement, and evaluate new production materials, equipment, and technologies
• Conduct manufacturing research and development to solve problems related to production cost and quality
• Select and communicate with vendors to determine product specifications and ensure timely, budget-compliant delivery
• Develop and implement standard manufacturing procedures and evaluate production processes

Senior Manager, MTO Operational Engineering

• Leading and implementing strategies to achieve optimal market access
• Collaborate with key external stakeholders such as payers, providers, policymakers, and reimbursement authorities
• Develop and execute value propositions throughout the product lifecycle
• Engage with external stakeholders to advocate for the value of the organization's products

Maintenance Training Specialist

Manager, Digital Sales – Key Accounts

Senior Associate II – Regulatory Affairs Strategy

Account Manager

Pharmaceutical Sales Associate

Pharmaceutical Sales Specialist

Cataract Account Manager

Surgical IOL Manager

Surgical Equipment Sales, Ophthalmology

Field Service Engineer

Field Service Engineer

Cataract Equipment Manager

Account Manager

Senior Manager, MTO Operational Engineering

Regional Account Manager – East