Digital Field Service Engineer

Alcon

Field Technical Service Engineer at Alcon, ensuring effective equipment functionality and customer satisfaction through troubleshooting and installations at various sites.

Posted 7/23/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $45 - $58 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, diagnosing, and repairing Alcon equipment while ensuring high levels of customer satisfaction. Proficient in managing installations, upgrades, and preventative maintenance in the medical device field.

Highest-signal resume keywords

Field Service ExperienceTroubleshooting SkillsCustomer Service SkillsNetworking BackgroundMechanical Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceEquipment RepairInstallation ManagementAnalytical Problem SolvingInventory Management

Soft Skills

Exceptional Customer ServiceMulti-tasking CapabilitiesExcellent Communication SkillsSelf-starterAbility to Work Independently

Certifications & Qualifications

High School DiplomaBachelor’s Degree in IT / Electronics Preferred

Industry Keywords

Medical DeviceAlcon EquipmentQuality AssuranceCustomer SatisfactionField Service

About the role

Key responsibilities & impact

Ensure Alcon equipment at customer sites and demo equipment function effectively
Troubleshoot, diagnose, and repair equipment
Perform preventative maintenance and manage installations and upgrades
Lead planning and installation activities of Alcon connected products
Coordinate with customer’s IT and Alcon commercial teams
Establish and maintain a high level of customer satisfaction
Address customer concerns, quality assurance and medical safety issues
Maintain all administrative responsibilities in a timely manner
Assist Sales, Clinical and In-house Teams as needed
Manage inventory and keep accurate records

Requirements

What you’ll need

High School Diploma or equivalent
5 Years of Relevant Experience
Strong networking, electronic and mechanical background
Previous field service experience
Self-starter able to travel and work independently with minimal supervision
Multi-tasking capabilities
Ability to resolve problems and think analytically
Exceptional customer service skills
Ability to lift 50 pounds
Excellent written and verbal communication skills
Bachelor’s Degree in IT / electronics preferred
Two years of IT / medical device field service experience

Benefits

Comp & perks

Health insurance
Life insurance
Retirement plans
Flexible time off for exempt associates