Airgas

Account Manager

• Advance territory growth by deepening relationships with existing clients and identifying new partnerships.
• Develop a strategic roadmap to achieve sales milestones.
• Implement account partnership strategies, including regular business reviews for key customers.
• Proactively learn about new products and the competitive landscape.

Business Development Rep

• Managing the sales process and advancing profitable sales growth
• Nurturing customer relationships by developing a thorough understanding of their business
• Preparing sales proposals including pricing and credit terms
• Collaborating with internal resources to accomplish success milestones
• Maintaining and submitting sales reports as requested

Business Development Manager

Collections

• responsible for the accurate and timely daily billing of customer accounts
• safeguarding the assets of Airgas’s Central Division by maintaining a healthy accounts receivable position
• proactively avoid problems and issues that delay billing and payment from customers
• manage and prioritize an assigned portfolio for maximum collection benefit
• proactively resolve customer account issues and payment delays

CX Representative – Billing & Collections

Procurement

• Receive, enter, and track all Specialty Gas orders using our operating system (currently SAP).
• Maintain Specialty Gas parameters in SAP, including monitoring inventory reports and non-source files.
• Monitor orders from receipt to branch delivery and assist branches with specialty gas orders, including quotes and pricing.
• Coordinate sourcing, delivery, and shipment, deciding whether to fill orders internally or externally.
• Act as a liaison between gas production and delivery branches, providing technical support to complete orders.
• Research and resolve vendor billing discrepancies.
• Ensure safety and regulatory compliance, including training and recordkeeping.
• Provide backup coverage and assist with other duties and projects as needed.

Specialty Gas Sourcing Coordinator

Sales

• Cultivating and advancing sales growth and profitability of specialty gas products
• Nurturing and maintaining strong customer relationships
• Discovering and welcoming new business opportunities
• Providing technical expertise and guidance to anticipate and support customer goals
• Conducting thorough research to identify potential customers and new leads
• Achieving and advancing sales goals for specialty gas products
• Developing and executing strategic sales plans
• Conducting technical presentations and product demonstrations
• Collaborating with internal teams for order fulfillment and solutions
• Preparing and presenting accurate sales forecasts and reports
• Monitoring market trends and competitor activities

Specialty Gas Sales Specialist

Payroll

• Partner daily with Airgas Managers and associates to ensure Payroll accuracy and compliance.
• Responsible for performing daily payroll operations for employees across the Country for both Weekly and Biweekly staff.
• Accurate and timely multistate payroll processing using Workday.
• Ensure compliance with state, federal, and local requirements.
• Process manual checks, special pays, gross-ups, and corrections/adjustments.
• Maintain payroll records and filing administration.
• Respond to service tickets and answer routine telephone inquiries concerning payroll issues.
• Assist accounting staff in research and resolution of payroll related transactions.
• Participate in payroll year-end activities as assigned.

Payroll Specialist

Pricing Analyst

• Provide pricing support and profitability reporting for SA customers
• Audit system pricing, tagging, and partnerships and work with various teams to ensure customer data is aligned with contractual pricing structure
• Compile mass price review documents & supplemental reporting to execute contractual price increases for assigned portfolio of customers, working cross-functionally to ensure proper and timely implementation
• Review & submit national price maintenance requests for assigned customers, provide guidance and context on pricing strategy and suggest available options that will best meet requestor’s needs and those of Airgas’
• Initiate and document customer notifications for price adjustments & force majeure events
• Maintain documentation of and development of processes
• Promote adoption of best practices in price management that are in alignment with SA profitability goals

SA Pricing Specialist

Human Resources

• Partnering with regional leadership teams and providing Human Resource leadership and execution in talent acquisition, compensation, benefits administration, positive employee relations, labor relations, training, talent management, organizational development, HR Compliance and special projects
• Coordination of activities with HR specialists in Talent Acquisition, Compensation, Employee Relations, Labor, Benefits, Talent Management, Payroll and HRIS
• Leads and executes change initiatives across business related to talent and HR strategy
• Develops strong trusted partnerships with business leaders, acting as advisor and partner in the areas of organizational effectiveness, talent management, employee relations, performance and development coaching & counseling
• Leads associate onboarding process, ensuring effective execution by managers; work closely with hiring managers and Talent Management with a focus on successfully integrating and retaining associates
• Administers salary actions for assigned client groups under the Division Compensation guidance
• Ensure fair and competitive wage structure and actions
• Lead annual salary review process with respective client groups
• Develops and facilitates performance calibration process with regional management teams to ensure effective and consistent performance management systems in place
• Actively leads and engages employees in evaluation of the employee relations climate and implement solutions to issues that arise

Human Resources Manager

• Manage the technical administration, performance tuning, and troubleshooting of SAP S/4HANA systems and HANA databases
• Oversee SAP installation, upgrades, patches, kernel updates, and full system refreshes across development, test, and production environments
• Administer SAP Transport landscapes and manage client operations including copies, exports, and imports
• Design and evaluate interfaces between SAP applications and external 3rd party systems while maintaining environment documentation
• Perform SAP BTP and Cloud ALM administration duties, ensuring optimal configuration and high system availability
• Provide SAP Basis leadership on modernization projects and deliver regular status reports to management

Senior SAP Basis Administrator

Application Engineer

• Understand technical processes for specific industrial gas applications and have the ability to diagnose and develop a value proposition utilizing Airgas solutions and equipment to these specific applications.
• Primary applications are inerting, industrial cryogenics, and waste water treatment in the refining, pulp & paper, and chemicals market areas.
• Proactive technical sales support and business development to Airgas’ 16 Regional Companies sales groups using individual’s process knowledge, industry experience and applications background.
• Work with local sales teams to find leads through business development techniques and prepare and present technical and value-based proposals to Airgas prospects/customers.
• Individual will be involved in all aspects of customer relationship from initial contact, customer/prospect problem identification, applications/equipment selection, data analysis, equipment/system development and proposal, equipment specification/manufacturing, start-up and long term customer support and application marketing.
• New product/application identification and development.
• Interface internally with regional account managers, bulk gas specialists, equipment engineers and marketing and externally with customers and equipment vendors.
• Familiar with a wide variety of standard concepts, practices and procedures within industry and related applications.
• Extensive knowledge of gas properties and thermodynamics.
• Relies on extensive experience and judgment to accomplish goals.
• Creates training material and conducts training sessions for internal and external customers.
• Wide degree of creativity and latitude based on experience.
• May assist in development, oversight and training of Equipment Engineers and Applications Engineers.

Applications Engineer

Manager

• The Manager of Operational Technology provides the leadership and vision to ensure reliable Operational Technology (OT) infrastructure and cybersecurity are deployed across production facilities.
• Serve as program leader and subject matter expert (SME) for the OT Cybersecurity program including OT Cybersecurity strategic initiatives, virtualization program, network infrastructure improvements Enterprise Historian (PI) program.
• Act as the OT Cybersecurity Protection Coordinator (OPC) and ensure compliance with Group Policies on OT Digital Security.
• Manage Airgas Merchant Gases Local OT Protection Coordinators (LOPCs)
• Define Airgas Merchant Gases production plant OT architecture and standards to ensure compliance with Group and Hub Standards.
• Maintain safety, reliability and regulatory compliance with highest priority.
• Work with field personnel, controls, IT and contractors to ensure that the current OT solutions are functioning correctly and provide technical support by troubleshooting problems relating to OT systems.
• Develop, test, implement, and maintain operational technologies solutions in collaboration with controls, site and IT teams as needed.
• Define standard builds for controls system hardware and software, including virtualization solutions
• Maintain process data historian (OSISoft PI), updating the process historian with new points as site projects are completed, monitoring health, maintaining communications to control systems and investigating/resolving issues as needed.
• Act as the primary point of contact for troubleshooting data collection issues.
• Monitor control system vendor information for approved patches and updates and plan upgrades with controls and site teams.
• Maintain antivirus solution operation and upgrades as required.
• Implement modifications to OT solutions to comply with global process, Airgas / Air Liquide Group Standards, equipment and safety standards.
• Manage new local OT projects to integrate new OT technology to improve the overall efficiency and reliability of operations by working with IT, Controls and plant site teams.
• Train personnel regarding OT topics.
• Train production supervisors, plant engineers, remote operations support staff to use OT solutions, understand new cyber security requirements as required.
• Follow Management of Change, Process Hazard Analysis, cybersecurity policies, OT best practices and other required processes maintain/update equipment configurations as needed.

Operational Technology Manager

Customer Support

• Takes inbound calls for processing and researching customer orders using our SAP computer system.
• Makes outbound calls to research the progress of an order.
• May route calls to other departments if deemed necessary.
• Processes orders received by electronic means, email, telephone, or personally from customers or associates by performing the following duties.
• Responsible for adherence to company policies, including safety and the use of personal protective equipment.
• Makes a strong effort to develop appropriate solutions before engaging leadership on complex issues.
• Collaborates with assigned sales representatives to resolve customer needs and concerns.
• Utilizes proactive sales techniques when appropriate (Radnor crossover, upselling/cross-selling).
• Shares account knowledge with fellow team members to ensure customer needs are met.
• Maintains a positive, enthusiastic approach at all times.
• Maintains a professional demeanor on the phone to exhibit the best impression of Airgas.
• Answers incoming telephone calls to provide desired service to internal and external customer.
• Edits and enters customer orders efficiently and accurately, paying close attention to pricing and location to reduce the quantity of errors and returns.
• Communicates effectively with internal and external resources such as product vendors via phone, email, and website to service customer needs in a timely fashion.
• Utilizes product knowledge and vendor training to present new products to customers to increase their awareness of our market segments.
• Works effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor.
• Ensures that customer inquiries are brought to resolution through thorough follow-through utilizing all resources available; escalates issues to Customer Service Manager as needed.
• Participates in all recommended computer, sales, customer service, and product training as needed.
• Reviews open order reports consistently to reduce the impact of unfulfilled orders on customers’ business needs.

Customer Service Representative

Operations

• The Area Branch Operations Manager (ABOM) assists the District Manager by supporting efforts to improve the safety, profitability, effectiveness, accuracy, and efficiency of the Area Branch operations and logistics.
• The ABOM is responsible for providing analytics, evaluation and reporting of Branch metrics and pricing initiatives.
• The ABOM will have Branch Managers reporting directly to them, and work closely with them to achieve District, Area, and Regional goals.
• Communicates routinely regarding progress, obstacles, issues, and process improvement suggestions at the branches.

Area Branch Operations Manager

• Cultivate sales growth of specialty gases, process chemicals, and specialty gas equipment.
• Shape short- and long-term strategies.
• Evaluate program impact, and recommend advancements.
• Cultivate market-pioneering sales and gross margin growth.
• Support and maintain a "Safety First" culture.
• Guide the specialty gas team to achieve exceptional levels of EBITDA performance.
• Build direct, strategic relationships with partners.
• Foster a culture of teamwork across the region and division.
• Actively engage specialty gas associates through mentorship and professional development.
• Prepare monthly reports using PowerBI, Salesforce, and other tools.

Specialty Gas Sales Manager

• Partnering with regional leadership teams to provide HR guidance.
• Coordinating with HR specialists in various fields.
• Administering salary actions and leading annual salary review processes.
• Conducting stay and exit interviews to evaluate work climates and morale.
• Advising managers on performance management.